Head Waiter at Accor Hotel

Job Description

Scope of Position:

• Responsible for daily shift operations and supervision of staff. Position assists with maintaining standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction.. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

Responsibilities

• Managing the daily operation by supporting both the restaurant manager as well as the supervisors.
• Prioritizing the guest and ensuring team follow through with LQA standards to ensuring seamless service and guest satisfaction.
• Ensuring the restaurant/bar area are H&S compliant for each shift.
• Run the daily briefing for the team and promoting daily specials and upselling techniques.
• Coordinating and running the reservations system Dineplan by ensuring full guest information is recorded, following up with deposits and refunds.
• Ensuring stock related responsibilities are strictly followed.
• Taking lead as a Departmental trainers.
• Ensuring checklist and staff responsibilities are followed through
• Responsible for the safe opening and closing of the restaurant.
• Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming.

Qualifications

• Fluent in the English language (verbal & written), second language is an asset.
• International experience would be advantageous.
• Analytical and Conceptual thinking ability and implementation skills
• Must be flexible in terms of working hours.
• Must be physically fit.
• Must have great leadership and communication skills.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must maintain composure and a level head under pressure.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be effective at handling problems in the workplace, including anticipation.
• Prevention, identification, and solutions as necessary.
• Must possess outstanding guest services skills.