Help Desk Agent - Emperors Palace at Peermont Global

Job Purpose

To Perform implementation, maintenance, support and backup tasks as allocated by Management, adhering to deadlines and quality specifications.

Qualifications

• Grade 12
• A+
• N+

Minimum Requirements

• Formal Microsoft training (MCP/MCITP)
• Server 2012 and Exchange 2013 a bonus
• 3 Years relevant experience in similar environment.
• Working Knowledge of Windows XP, 7,8 and 10, networking and MS Office products required.
• Windows server knowledge will be an added advantage.
• A highly motivated person with good communication skills is required.
• Flexible working hours is an operational requirement.

Main Resposibilites

• Provide first line support to diagnose, troubleshoot and resolve all departmental IT support calls.
• Monitor servers and ensure maximum uptime and completion of all scheduled jobs (SQL & Backups).
• To carry out general maintenance of all IT infrastructure, hardware and software. Must understand basic pc hardware, and able to install, configure and fault find.
• Manage and track logged calls, with proper feedback.
• Must be able to work in a team.
• Understanding of Gaming Systems and ERP and basic project management, is a bonus.