Housekeeping Supervisor - Cape Town at Belmond Mount Nelson Hotel

Main Duties & Responsibilities

• Supervise and direct the daily activities of staff to enable the efficient and smooth operation of the department.
• Prepare and distribute room assignments to Housekeeping staff and allocate work sections to the room attendants.
• Investigate complaints regarding housekeeping service and equipment, record and report through appropriate channels and ensure a follow up is done to close any open glitches
• Oversee the work of all housekeeping staff and ensure staff compliance with established safety and sanitation policies and standards.
• Conduct duties in accordance with hotel standards.
• Always keep Management well informed.
• Implement service standards regarding cleanliness, amenities and maintenance in rooms and ensure adherence to these.
• Efficiently use and manage the inventory of supplies, linen, and equipment.
• Assist in monitoring and controlling consumption of guest and cleaning supplies, and devise methods for optimal usage of cleaning supplies.
• Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
• Assist Housekeeping Management in monitoring staff productivity.
• Ensure that regular team meetings are held and that all Company information is frequently shared.
• Ensure that all the operational standard procedures/guidelines set for all processes/activities/situations are followed (Key Control, Lost & Found etc.) by all areas.
• Co-ordinate with Front Office on releasing of rooms and special guest requests.
• Read through all handovers to be aware of what is happening daily.
• Assist with the required training of all housekeeping personnel.
• Assist with Laundry duties as and when required.
• Check rooms, common areas (including hokkies, stairways, corridors, and lounge areas) and other back of house areas are kept neat, tidy and free from obstruction and in accordance with hotel standards.
• Ensure proper control, storage, and maintenance of stock and operating equipment by monitoring stock holding and usage to ensure minimum losses / breakages.
• Ensure that all repairs and maintenance issues that need attention are reported to the relevant parties and logged on QMS.
• Check rooms daily using the LQA checklist for arrival and occupied rooms.
• Ensure fresh flowers are replenished in arrival and occupied rooms.
• Ensure correct gifting is placed in guest arrival rooms.
• Check that all staff members report for work as per the roster and report any absenteeism to management.
• Ensure the uniform, nametags, and personal appearance of housekeeping staff are clean, hygienic, professional and in compliance with company policies and procedures.
• Ensure all staff adhere to the company policies and procedures, to report any shortcomings to management and take appropriate disciplinary action.
• Ensure that room status and any changes of status throughout the day are reported to the office coordinator and inspected in the system.
• Assist with administrative duties as and when required.
• Inspect all assigned areas on a daily basis ensuring that all areas are cleaned and maintained according to company standards.
• Assist with OE stock take as and when required.

Requirements

• Previous hospitality background – Luxury or 5-star background preferred.
• To have a minimum of 2 years suitable work experience in a similar role.
• Previous experience with supervising a team.
• Knowledge of Housekeeping operations.
• Good knowledge of hygiene, safety and security, use of chemicals, and cleaning equipment.
• Excellent knowledge of Housekeeping tasks & practices – bed-making, dusting, arranging guest supplies etc.
• Computer knowledge essential.
• Excellent customer orientation.