We love what we do. And are always on the lookout for like-minded people who share our passion for conserving the wilderness. Each job plays a big part in our shared purpose: to increase the world’s wilderness, together. With operations in eight African countries, we offer a wide array of life-changing career opportunities.
We are the pioneering collect...
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Liaise with travel designers on all bookings in an operational capacity
Communicate continuous with suppliers and internal sales support teams which includes trust and excellent support
General
Keep all booking information updated in the system ensuring CRM is continually up to date.
Keep updated with all Product updates, as well as technology updates
Attend all Product training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
Keep abreast with company policies, procedures and system updates
Key Responsibilities
Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements as mentioned above, ensuring that cancelled space has indeed been cancelled
On receipt of confirmed bookings from Travel Designer – check for any discrepancies between the voucher and the suppliers invoice and that all information is saved in the system.
Update the system with all guest info including special requests e.g. bed configuration, dietaries, ages of children, group dynamics and any other additional information from the agent.Ensure all service lines are loaded correctly.
Ensure all invoices are given to creditors timeously for payments and that the applicable due dates are met
Highlight all VIP guests to the Res Operations Manager to ensure all special value adds available can be added to the booking.
For special needs/high risk guests, follow the customer care protocol and ensure all parties are informed of their requirements during their planned journey
Reconfirm of all services - ensuring this is done on accordance with the current reservations policies.
Accuracy when compiling booking documents, including document packs when required for distribution.
Maintain booking file (electronically) which has been processed by the Travel Designer.
Candidate profile
Qualification: Matric certificate – with maths (minimum standard grade or above)
Tertiary certificate in Travel & Tourism/hospitality.
Experience: 2-3 years’ experience at an Intermediate level
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
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