Internal Sales Administration Coordinator - Midrand at Service Solutions

Administrate the full ordering process (sales invoices & quotes), telephone management, all customer related and internal enquiries.
 
Responsible for supporting the Sales Team by assisting with clerical and administrative processes and customer support.
         
Duties / Task:

• Processing of Sales Orders
• Courier Cost: to get quotes on all transport cost, then to confirm with an invoice to client.
• Inform COD clients upon receipt of orders of our payment requirements for the dispatching of stock.
• All back orders to be communicated via email to the procurement team and sales department for proper actioning processors
• Assist sales team with quotation enquiries for all existing and new clients.
• Assist with pulling of data for weekly reports and be familiar with compiling the reports for the weekly sales meeting with management.
• Office Support for sales team: Emailing or responding to enquiries such as Brochures/Data Sheets/ Certificates/quotations and orders
• Assist with the updating of customer information – customer register
• At all times comply with company policies, procedures, and instructions.
• Maintain office files and records according to the internal standards and procedures.
• Recommend new ideas and continue to seek ways to both contribute and improve to the organization’s goals and reputations.
• Enhance job knowledge by participating in educational opportunities.
• Contribute to team efforts by accomplishing related results as needed.
• Follow all reasonable instructions from management.
• Invoice preparation for Filing
• Follow up with Customers Daily, weekly & Monthly
• To assist with incoming calls from clients
• Contributes to team efforts by promoting and selling products and services in line with the current sales strategy
• Arrange for product samples or any marketing material that sales team will require for client visits or promotions.
• Process all web enquiries daily 

 
Telephone Management

• Answer telephone calls, screen, and direct calls when receptionist is on Lunch and Teatime.
• Take and relay messages.
• Provide information to callers.
• Greet persons entering the organization if the receptionist is not available.
• Direct persons to correct destination.
• Deal with queries related to orders receipt / confirm delivery enquiries, etc.
• Ensure product knowledge and product pricing correctness.
• Assist if the caller just needs to place an order.
• Always assist with telephone calls if receptionist is not available and ensure you arrange availability/assistance if you will not be available yourself.

 Operational Requirements

• Working Hours are from 07:00 to 16:00 Monday  Friday, leaving by 15:00 on a Friday is solely up to the company’s discretion.
• Need to be proficient in excel and familiar with Evolution and Pastel operating systems.
• Grade 12
• Ability to work required hours in Midrand