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  • Posted: Sep 29, 2021
    Deadline: Not specified
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    SPARK Schools is a network of affordable private schools implementing Africa’s first blended learning model for primary school students. Students learn in both the traditional classroom setting and our innovative Learning Lab. The SPARK Schools model combines highly engaging classroom teaching, individualised instruction in the Learning Lab, partnersh...
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    IT Support Technician - SPARK Schools Support

    Description

    About SPARK Schools

    SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students effectively.

    The blended learning model, which combines classroom teaching and online instruction, allows teachers to anticipate student needs and equips schools to provide personalized education at an affordable cost. SPARK Schools is pioneering this transformative education model to ensure the accessibility of university and careers for all.

    SPARK Schools has a culture of collaboration, because getting South Africa to lead global education takes a team effort. We are innovators who strive for excellence through persistence and a sense of urgency to achieve SPARK Schools’ vision, mission and social transformational objectives. Our work environment is vibrant/cheerful, fast-paced/dynamic, engaging/stimulating, tech-enabled and data driven.

    SPARK Schools is a high growth, mission and values-driven entrepreneurial organisation, operating 17 primary schools and 1 high school and serving over 13,500 families. We are looking for dynamic people to join our team.

    Requirements

    Purpose of Role:

    The IT Support Technician will provide IT support services for SPARK Schools and the SPARK Support Head Office. They will be responsible for fulfilling the delivery of IT support services for a company that is experiencing rapid growth.

    This role monitors and maintains the technology infrastructure, uplink connectivity, wireless access, end-user devices and support services to enable staff to be effective in their work. They will install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, utilizing multiple remote methods and on site assistance.

    Reports To: Systems and Technology Manager.

    Responsibilities:

    • Installing and configuring computer hardware operating systems and applications;

    • Monitoring and maintaining computer systems, networks, PABX, Printers, Chromebooks and PC’s;

    • Talking to staff or customers through a series of actions, either face-to-face or over the telephone, to help resolve issues;

    • Troubleshooting systems and network problems and diagnosing and solving hardware or software faults;

    • Providing support, including procedural documentation and relevant reports;

    • Following diagrams and written instructions to repair a fault or set up a system;

    • Supporting the roll-out of new applications;

    • Setting up new users' accounts and profiles and dealing with password issues and user groups;

    • Responding within agreed time limits to call-outs;

    • Be comfortable working within KPI’s;

    • Have a good understanding of SLA’s;

    • Working continuously on a task until completion (or referral to third parties, if appropriate);

    • Prioritising and managing many open cases at one time;

    • Rapidly establishing a good working relationship with customers and other professionals;

    • Testing and evaluating new technology;

    • Deployment of student and staff devices;

    • Basic network point and access point installation cable runs;

    • Laptop repairs and maintenance;

    • Launching new technology enabled learning tools;

    • Wireless infrastructure upgrades;

    • Manage users and organizational units, as well as the group permissions to manage resource accessibility.

    • Have experience designing, administering and operating a support ticketing system as well as a related knowledge base.

    Qualifications and Criteria:

    The ideal candidate will possess the following qualifications and criteria:

    • Relevant IT qualification (A+ or N+ an added benefit).

    • At least 2 years experience in an IT Support Technician role.

    • Driver’s licence and your own reliable transport is essential.

    Skills:

    • The ability to think logically;

    • Excellent communication skills;

    • Detail oriented and highly organised;

    • Good reporting and communication skills;

    • Excellent listening and questioning skills, combined with the ability to interact confidently with customers to establish what the problem is and explain the solution;

    • The ability to work well in a team;

    • Problem solving skills;

    • A strong customer focus;

    • The ability to prioritise your workload;

    • Attention to detail.

    • Good knowledge on Microsoft Desktop applications – OS/Office, etc.
      (Preferably have some understanding of Active Directory – User management.)

    • Sound knowledge of Servers and Networks

    • Ability to perform DIY functions when installing systems.

    • Self-motivated and Responsible.

    • Applicant must have a solid understanding of network topologies and technology, and be comfortable with designing and implementing IT networks.

    • Applicant must have a grasp of scripting languages such as python, to perform intermediate level integrations between isolated data-sources, as per business’ requirements.

    • Ensure a good knowledge of SaaS and cloud integration strategies. Experience with messaging systems and workflow systems is advantageous.

    • Applicant must have a solid grasp of Google’s Apps for Education/Business.

    • The applicant must have proven experience in managing a large IT asset inventory (5000+), including the movement of assets between their various states, as well as ensuring minimal unused or unusable assets on hand.

    Qualities:

    • Grit: Persistence through challenges.

    • Excellence: A track record of high expectations personally and professionally.

    • Mission and Vision Alignment: Understanding of and passion for the SPARK Schools mission to provide excellent education at an affordable cost.

    • Self­ Reflection: Finding the capacity to bring your best self to challenges and opportunities.

     

    Values: Service, Persistence, Achievement, Responsibility, Kindness

    Benefits

    SPARK offers:

    • fair market linked remuneration

    • performance-based annual bonuses and increases

    • above average/good annual leave

    • life, disability and funeral cover

    • employee wellness support

    • educational support & study leave

    • individualised professional development, support and mentorship

    • employee discount on school fees

    • opportunities for career growth

    Compensation: Commensurate with experience.

    Position Type: Full Time

    Location: Rosebank, Johannesburg, South Africa

     

    Closing date: Applications will close on Tuesday 05th October at 17H00.

    Method of Application

    Interested and qualified? Go to SPARK Schools on apply.workable.com to apply

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