Key Account Manager - Parktown at Hollard Insurance

Key Responsibilities: 

• Developing a solid and trusting relationship between our clients and HH.
• Resolving key client issues and complaints.
• Developing a complete understanding of the key account needs and requirements.
• Managing communications between key clients and HH back-office teams.
• Project manage the new business take on process for new clients from start to finish.
• Travel in country (the rest of Africa) when required to any one of the countries that HH has clients, this could be for an implementation, face to face, troubleshooting etc.
• Negotiating HH contracts with the client and establishing a TAT.
• Build strategic partnerships with key broker houses to maintain a transparent and mutually beneficial approach.
• Collaborating with the sales team to maximize profit by up-selling or cross-selling.
• Planning and presenting reports on account progress and quarterly reports to share with team members and clients.
• Meeting all client needs and deliverables according to proposed timelines.
• Expanding relationships and bringing in new clients together with the sales team.
• Co-ordination of events, training sessions and networking events.
• Filter queries and direct to client services where applicable and handle those directed to Key Accounts Manager from clients and brokers (handle escalations).
• Resolve complex queries in their uniqueness (web-based channels, applications, product etc.), offer training and handle complaints if not resolved follow escalation channel such as the TPA.
• Drive member engagement with the tools HH provides to members such as HealthMov app to equip members for emergency situations.
• Strategizing on how to go about renewals and ensure that clients are retained in line with the budget targets.
• Analysing data on client engagement to predict clients HH is likely to retain and to identify risk of non-renewal and possible solutions to mitigate them.
• Reselling HH product to members after purchase by employer, upselling on benefits and cover and evaluating when to advise member to downgrade as part of the retention tactic.

Required Knowledge and Experience

• 2 years’ international Health Insurance experience in a similar role.
• 5 years' Health Insurance experience in a similar role.
• You must have thorough knowledge of the English and French language and be able to speak and write both fluently.
• Ability to multitask, priorities, and manage time efficiently.
• Goal-oriented person.
• Solid conflict resolution.
• Team player.

• Positive attitude.
• Leadership skills.
• Self-motivated.
• Excellent interpersonal skills.
• Stakeholder management.
• Client or customer centric.
• Analytical.
• Solutions orientated.
• An in-depth knowledge of the healthcare industry is essential.
• Excellent verbal and written communication skills.
• High level of presentation skills.
• Ability to influence.

• Computer literacy with superior Excel skills.
• Strong negotiation skills, with ability to follow-through and see the task to completion.
• Ability to multitask and manage multiple client accounts.
• Ability to facilitate executive level interfaces.

Educational Requirements

• Matric or equivalent is essential.
• Business or BCom degree (insurance related).