Key Accounts Manager - Gauteng - Sandton at Bluespec Holdings

Job Functions:

• Managing key accounts, acquiring a thorough understanding of key client needs and requirements, expanding the relationships with existing clients by continuously proposing solutions that meet their objectives. A Key Account Manager is responsible to ensure that required service levels are maintained. 

Job Responsibilities:

• Implementation of Client Portfolio.
• Understanding the requirement (Services Protocols).
• Documentation of agreed processes (Agreement Client Detail Form)Systems (Creation of Dreamtec node Creation of Accumatica Account).
• Telephony (creation of Smart Access Number Trigger Number|IVR Recording, Scripting).
• Data (Linking of client data to Dreamtec| Business Rules Testing).
• Rates (Documented, Implementation on Dreamtec|Tested).
• Training (Contact Centre Agents).
• Understanding of Bluespec, First assist, Towing and Emergency Services Industry.
• Knowledge of Client Portfolio.
• Implementation Set Up (Agreement | CDF).
• Operations (Processes | Protocols | Service Levels) & Finance (Processes Requirements).
• Ensure Compliance and Understanding of client portfolio by all internal departments.
• Extensive Reporting to Clients.
• Monthly Utilization Stats, Service Enquiries & Various Analysis Reports.
• Constant Interaction with Clients.
• Management of Emails Escalations.
• Monthly Operational Meetings.
• Admin.
• Creation of Documents & Maintaining of SharePoint client folder (Saving of Documentation Email Communications).
• Minutes of Meeting (Submission within 24 hours of Meeting) & Fuel Reviews Rate Renewals.

Requirements

Job Requirements:

• Goal-oriented, organized team player.
• Self-motivated, self-directed.
• Able to work under pressure & outside of business hours.
• Excellent interpersonal relationship skills.
• Innovation, decision making and tenacity.
• Able to multitask, prioritize, manage time efficiently and meet deadlines. 
• In-depth understanding of company key clients and their requirements. 
• Eager to expand company with new clients and programmes.
• Excellent verbal Written communication skills; must be a listener and a presenter. 
• Strong numeracy skills with demonstrated attention to detail.
• Strong Problem-solving skills. 
• Strategic planning & Strong Admin Skills.
• Analytical Skills.
• MS Office – excel | word | power point. 
• Own transport.