Current Opportunities at Bluespec Holdings

Job Functions:

• Managing key accounts, acquiring a thorough understanding of key client needs and requirements, expanding the relationships with existing clients by continuously proposing solutions that meet their objectives. A Key Account Manager is responsible to ensure that required service levels are maintained. 

Job Responsibilities:

• Implementation of Client Portfolio.
• Understanding the requirement (Services Protocols).
• Documentation of agreed processes (Agreement Client Detail Form)Systems (Creation of Dreamtec node Creation of Accumatica Account).
• Telephony (creation of Smart Access Number Trigger Number|IVR Recording, Scripting).
• Data (Linking of client data to Dreamtec| Business Rules Testing).
• Rates (Documented, Implementation on Dreamtec|Tested).
• Training (Contact Centre Agents).
• Understanding of Bluespec, First assist, Towing and Emergency Services Industry.
• Knowledge of Client Portfolio.
• Implementation Set Up (Agreement | CDF).
• Operations (Processes | Protocols | Service Levels) & Finance (Processes Requirements).
• Ensure Compliance and Understanding of client portfolio by all internal departments.
• Extensive Reporting to Clients.
• Monthly Utilization Stats, Service Enquiries & Various Analysis Reports.
• Constant Interaction with Clients.
• Management of Emails Escalations.
• Monthly Operational Meetings.
• Admin.
• Creation of Documents & Maintaining of SharePoint client folder (Saving of Documentation Email Communications).
• Minutes of Meeting (Submission within 24 hours of Meeting) & Fuel Reviews Rate Renewals.

Requirements

Job Requirements:

• Goal-oriented, organized team player.
• Self-motivated, self-directed.
• Able to work under pressure & outside of business hours.
• Excellent interpersonal relationship skills.
• Innovation, decision making and tenacity.
• Able to multitask, prioritize, manage time efficiently and meet deadlines. 
• In-depth understanding of company key clients and their requirements. 
• Eager to expand company with new clients and programmes.
• Excellent verbal Written communication skills; must be a listener and a presenter. 
• Strong numeracy skills with demonstrated attention to detail.
• Strong Problem-solving skills. 
• Strategic planning & Strong Admin Skills.
• Analytical Skills.
• MS Office – excel | word | power point. 
• Own transport.

go to method of application »

Job Functions:

• Managing collections and ensuring that collections targets are met. Managing age analysis, claim numbers and stages within acceptable Group Standards. 

Job Responsibilities:

Ensure the achievement of monthly collect ions targets.

• Adhere to monthly target forecasted and calculated according to Group Standards.
• Ensure collections targets are met monthly and debtors ageing is within accepted parameters including stages.
• Ensure Bordereaux statements are accurate as well as invoices are sent out timeously.
• Ensure outstanding items on the debtor’s recon are minimal as well as stages.
• Optimize cash flows.
• Liaise with all departments to ensure timeous posting.
• Ensure salesforce are captured accurately and timeously.

Manage and control costs to achieve/exceed budget.

• Ensure that credit notes and losses to FAM are minimised.
• Analysed discrepancies and irregularities and ensure that it is rectified.
• Check all credit notes passed onto AP and AR before approval/decline and ensure effective communication of these adjustments to the creditors team.
• Justify reasons for not keeping to SLA to ensure bad debt is minimised until clean-up is completed.

Establish internal controls to deliver efficient processes and systems.

• Maintain debtor’s client data base, opening new clients, setting up AR business partners, blocking inactive accounts.
• Monitor and drive outstanding Stage 3claim numbers daily to meet acceptable rollover target and client SLA.
• Escalate  operational queries n stage to operations to be investigated and finalised.

Prepare and complete financial budgets, information, and reporting.

• Prepare daily comprehensive stage reports as well as daily posted reports.
• Provide weekly cash flow projections forecast.
• Identify problems, notify management and resolve.
• Provide ad hoc information and reporting to Debtors Manage as and when required.

Ensure internal and Group governance and compliance standards are met at all times.

• Stay updated on industry and legislative changes.
• Ensure high quality invoicing and collection procedures are adhered to.
• Ensure all team members follow accounting principles.

Management of Dreamtec relationship

• Liaise with the designated person in First Assist on ant Dreamtec amendments, queries and errors.

Training, coaching, and knowledge sharing to staff.

• Continuously identify areas of training needs and upskilling staff.
• Provide the necessary coaching and knowledge sharing to staff where required.
• Encourage co-working and motivate staff.
• Drive performance management and conduct regular performance appraisals!

Requirements

Job Requirements:

• 5 Years Debtors Experience
• 2 Years Supervisory Experience
• National Diploma
• Microsoft (all suite) – advanced
• Accumatica, Dreamtec and Salesforce

go to method of application »

Job Functions:

Researching and explore various options and avenues to expand and maximise ROI through professional and ethical business dealings.

Job Responsibilities:

Contribute to the achievement of branch profit and ROI

• Minimise Theft – ensure that correct processes are implemented and adhered to with regards to checking in of vehicles and releasing of vehicles;
• Report any deviations and suspicious activities to manager immediately.

Establish internal controls to deliver efficient processes and systems

• Implement and provide input on current processes and systems.
• Ensure correct and timeous preparation for vehicles to be load on time and online auction, keys availability, starting of vehicles and loading of 360 pics.

Dashboard Maintenance:

• Check Received on Site vehicles to ensure all vehicles received are stocked in.
• Ensure a turnaround time of 24 hours for vehicles “Received on Site” to “Stocked In” status.
• Ensure that all vehicles received and stocked in via the phone app is successfully uploaded.
• Monitor all on site queries and ensure correct statuses are applied to vehicles received and released.
• Escalate any discrepancies / problems to Management immediately.
• Standing in for Stock Controller duties in absence of Stock Controller.

Achieve a consistent high quality of work across all arears at all times.

• Assist Stock Controller with Stock Take lists of vehicles on hand timeously and on assigned dates by management.
• Theft incident reports to be provided to management immediately.

Ensure world class customer service at all customer interfaces.

• Supplier and Customer queries to be actioned immediately to ensure that turnaround time is adhered to.
• Ensure that calls and emails are answered immediately.

Management and development of Human Resources.

• Motivate team / work force
• Ensure necessary training towards new processes and systems.
• Leave forms / Time sheets of team to be correct and sent to management timeously.

Requirements

Job Requirements:

• Knowledge of eNatis system
• Clearance Process
• Matric
• 2 years’ Experience Customer Service
• Microsoft (all suites) – 

go to method of application »

Job Description:

• A sales executive is responsible for helping build a business by identifying new business prospects and selling products to them. They must maintain relationships with current and build relationships with new clients. They will also need to stay ahead of their competitors and work on sharpening their skills. Experience in sales and marketing is a plus. You must understand sales and marketing processes and be able to negotiate with clients.

Job Responsibilities:

• Research and recommend prospects for new business opportunities.
• Explore sales options.
• Build and maintain relationships with clients and prospective clients.
• Stay current with trends and competitors to identify improvements or recommend new products.
• Collect information, prepare data and sales reports.
• Build and maintain professional networks.
• Meet with potential clients to determine their needs.
• Meet weekly and monthly sales targets. 
• Participating in sales team meetings.
• Handle customer questions, inquiries, and complaints. 

Requirements
Job Requirements:

• Matric (Essential)
• Bachelor’s Degree in Sales or Marketing (Advantageous)

Technical Competencies:

• Communication skills
• Negotiation skills
• Relationship building skills
• Self-motivated
• Goal oriented 
• Results driven
• Fast learner 
• Problem solver 
• Passion for sales 
• Ability to work under pressure 

go to method of application »

Job Functions:

• We are looking for a transformation specialist who will be responsible for Employment Equity and skills development within the group. The core responsibilities will be to enable equity and equal opportunities as well as development of employees.

Job Responsibilities:

• Define, own and lead the Employment Equity initiatives within the group in the group EE strategy.
• EE related consultations and implementation of initiatives to drive and support attainment of EE Strategy and Targets.
• Keep track of engagements in accordance with EEA and EE Strategy.
• Legislated forum meetings: Preparation of EE reports in EEA formats including leading meetings of annual EE Annual submissions with Skills Development Manager, HR Managers and HR Director.
• Perform operational duties to fulfil EEA requirements of reporting, analysis, insights, and Functional Targets.
• Continuously review and improve our EE processes by undertaking regular reviews and assisting in reviews, administrative systems, and procedures.
• Ensure the accuracy of information by regularly conducting checks and sample audits as appropriate.
• Liaising and partnering with HR Practitioners on development plans to support, impact and drive the success of our EE targets and strategy.
• Tracking employee development for EE purposes and workplace profile statistics.
• Custodianship of EE data in accordance with the EEA.
• Tracking employee movements and workplace profile statistics.
• Ensuring reconciliation of data with various systems for accuracy.
• Advising and influencing functional Directors of EE status and gaps.
• Manage relationships with Department of Labour by Reporting, keeping abreast of new developments, advising, and partnering with business and implementing          new requirements.
• To be fully aware of reward practices of direct and indirect competitors and market practice and share knowledge as appropriate.
• Support the Talent Management and Succession Planning, Organization Design and Development insights and analytics throughout the group.

Key Responsibilities (Skills Development Specialist).

• Formulating operational and tactical plans of implementing Bluespec Group Skills Development Policy principles. 
• Consulting business to implement effective Learning and Development solutions.
• Develop and manage sound relationships with all relevant stakeholders.
• Compile monthly Learning and Development reports.
• Guide and advise senior management on leading skills development strategies and practices.
• Evaluate individual and organizational development needs. 
• Partner with HR to ensure Skills Development interventions support talent management and succession planning of the group. 
• Implement various learning methods companywide (Learnerships, Apprenticeships; Skills Programmes; Coaching; Mentorship; Online training etc.) 
• Ensure full compliance with SETA requirements to enhance capability to maximize on grant intake. 
• Using performance reviews and skills gap analyses to identify training needs per department, team and individual.
• Co-ordinate and compile the annual workplace skills plan and annual training report in line with the relevant seta and BBBEE initiatives.

Requirements
Job Requirements:

• Experience in an HR Generalist or Specialist role.
• 5+ years plus experience working in an Employment Equity and Skills Development role.
• Expert knowledge and application of the Skills Development Act; Employment Equity Act and advantageous to have demonstrated experience in NQF Act, BBB-EE Act, BBB-EE Codes of Good Practice.
• Experience with the driving Diversity and Inclusion Initiatives in support of EE in the workplace.
• Understand the LRA, BCEA, SDA and SDLA legislation.
• Compilation of business employment equity targets and reports.
• Compile Workplace Skills Plan and Annual Training Plan for all entities. 
• Strong analytical ability: comfortable with metrics and able to drive others towards data driven decisions.
• Project or program management experience- Strong IT literacy with good MS Excel, MS Word and MS Power Point skills.
• Strong exposure to systems and reporting.
• Demonstrated Experience in implementing Skills Development and Employment Equity Strategies aligned to Business Imperatives.
• Relationship skills across leadership levels within the organisation.
• Adaptable and flexible solution-based thinking.
• Highly numerate and Advanced Excel skills - comfortable with financial data.

Technical / professional qualifications:

• Educated to at least first-degree level (or equivalent).
• HR / Industrial Psychology Degree or equivalent 3-year HR Qualification.
• ODETDDTP NQF Level 5.
• Experience as SDF and EE practitioner.

go to method of application »

Job Purpose

• The successful incumbent will be responsible for answering calls in a professional and customer-oriented manner.

Responsibilities 

• Answer incoming calls courteously within SLA
• Manage all cases professionally and efficiently within the correct time frames
• Provide personalised customer service by responding to the needs of the client
• Ensure that all calls are captured on the relevant system (Dreamtec)
• Clear knowledge and understanding of our corporate client’s policy wording, systems, protocols and procedures
• Identify and escalate issues to supervisor
• Call avoidance from other call centre agents
• Fraudulent activities from other call centre agents
• Misconduct
• Must be able to work shifts and overtime when required
• Determine eligibility by comparing client information to requirements and product offering

Behavioural Competencies

• Verbal and written communication skills
• Phone skills
• Listening skills
• People skills Customer focus
• Attention to detail
• Pressure Tolerance

Requirements

Requirements

• Matric – ideal
• 2 years’ experience within a call centre environment
• Microsoft suite – Office
• Dreamtec - Ideal

go to method of application »

Job Functions:

• Will be responsible to conduct extensive market research and get a deep understanding of customers’ desires. They will work with graphic design and technical teams to establish the best brand design, image, and quality to present the brand as a must-have luxury to our target audience.
• They will be in charge of building a storyline behind the brand and developing an image that will allow us to increase our sales without lowering the price of the product. They will need to analyse the market and tweak our price point to ensure we receive optimal profits. 
• To succeed in this role, you’ll need to show great project management and market research skills and be able to distinguish our brand as a luxury brand that provides a status that other brands fail to do. To be considered for the job, you need at least three years of experience in brand management within the automotive or luxury industry.

Job Responsibilities:

• Conduct market research to gain a deep understanding of customers’ drives and desires
• Use social media to promote the brand
• Conduct market research to choose optimal price point
• Collaborate with internal teams on brand image, quality, and design
• Create compelling copy that impacts customers’ brand choice
• Test different prices and product volumes to find the best balance
• Stay informed and predict changes in trends to use our brand as the trendsetter
• Compile customer reaction reports

Requirements
Job Requirements:

• 3+ years of experience in Brand Management preferably in the automotive industry
• Bachelor’s degree in Management, Marketing, Journalism, or a related field
• Portfolio of successful brands you’ve managed
• Strong project management skills
• Strong market research skills
• Attention to detail

go to method of application »

Job Function:

• Manage a business that continually creates value for all stakeholders through the collective efforts of skilled, motivated and productive employees.

Job Responsibilities:

• Develop a dealership strategy for new and repeat business Understand, implement and communicate dealer agreement and obtain clean audit from manufacturer Visit different dealers to determine best practice. 
• Develop an integrated dealership SWOT analysis. 
• Create a shared vision and mission to give purpose to the dealership. 
• Define values to guide the dealership’s operations. 
• Formulate objectives and strategies for the dealership to satisfy the needs of the stakeholders.
• Develop an integrated dealership marketing /business strategy and plan. 
• Ensure each department implements its marketing / business plan. 
• Ensure the Management Information System is used to its optimum for marketing and customer retention Implement these plans and measure performance.
• Manage dealership financial performance.
• Prepare a standard organisational dealership budget. 
• Set dealership performance targets Measure actual dealership performance against targets and compare to APLs.
• Take the appropriate corrective action.
• Understand and quantify the impact of incentive programmes of the manufacturer.
• Manage financial risk and inventory security. 
• Ensure that company's risk management procedures are applied in each department.
• Ensure that parts and vehicle stock counts are completed.
• Ensure warranty claims are controlled and monitored. 
• Ensure that departmental debtors are managed Manage departmental processes to satisfy customer needs. 
• Ensure that the selling processes in each department are clearly communicated and used by people. 
• Ensure that the procurement processes in each department are clearly communicated and used by people.
• Ensure that the customer order entry and sales administration processes for each department are clearly communicated and used by people.
• Ensure the financial administration processes are clearly communicated to and used by people. 
• Develop performance standards for each of the departmental processes, to ensure they deliver value to customers and shareholders & are communicated to              people. 
• Measure the performance of the processes to ensure they are producing results for customers and shareholders and are communicated to people. 
• Ensure that process-related work is correctly allocated to people to satisfy the needs of their customers and the dealership. 
• Ensure the availability of parts and vehicle inventory to meet customer needs. 
• Ensure the quality of products delivered by each department meets the standards of the franchise.
• Develop a culture of process analysis and ‘continuous improvement’ in each department.
• Ensure each department applies the organisational and manufacturer policies and procedures Manage the vehicle and parts inventory resource. 
• Ensure that plans are made for longer term vehicle and parts stock requirements.
• Ensure understanding of floor plan. 
• Ensure used car stock profile policy is implemented. 
• Use trade app system effectively. 
• Ensure parts and vehicle managers produce sales forecasts for their departments.
• Ensure daily parts and vehicle stock reviews are completed. 
• Ensure the parts and vehicle stock controllers place orders using the correct organisational and franchise procedures. 
• Ensure that parts and vehicles are correctly received into stock. 
• Ensure that sales forecasts are updated correctly. 
• Establish a list of reliable used vehicle suppliers. 
• Establish a list of reliable parts suppliers.
• Establish a list of reliable trade dealers.
• Ensure that monthly stock profiles are completed for vehicles and parts. 
• Manage dealership physical resources. 
• Ensure all departmental tools and equipment conforms to, and is maintained to the franchise requirements. 
• Ensure the technical information used by each department is kept up to date and available to all people .
• Ensure an adequate number of workdays, parking bays and departmental space is available. 
• Implement organisational OHS Act requirements in each department. 
• Implement franchise and organisational housekeeping and corporate identity requirements, to instil a sense of pride in each department and provide a good first impression on customers. 
• Ensure that the dealership management information system is maintained to supplier and organisational requirements. 
• Lead the team to develop and maintain positive working relationships and reach objectives. 
• Provide support/guidance to team and deal with general problems on an ongoing basis.
• Discipline staff where required and in line with organisational policies and procedures.
• Provide staff with clear performance standards, job profiles and development plans.
• Conduct employee performance reviews. 
• Ensure all staff are trained and updated on all systems/processes/products and have the necessary skills to perform optimally. 
• Identify the required number of staff to be developed and consider Employment Equity policies in this process Internal customers FE; 
• Dealer Management Team; All business units External stakeholders Financial Institutions; OEM; Suppliers; 
• Manufacturers Overview: Essential individual competencies to be successful in the job.
• Highly developed persuasive and influencing communication skills.
• Solid problem solving and communications skills.
• Critical thinking skills to analyse and diagnose requirements and solve relatively complex problems. 
• Computer, technology and systems.

Behavioural Attributes 

• Commitment to behaving ethically and correctly. 
• Building relationships internally and externally. 
• Remain resilient with stress and pressures. 
• Inspiring leader Target driven Concern for corporate governance and legal compliance.
• A concern for financial goals, results to ensure business viability Building trusting relationships (staff, customers). 
• A strong drive to create value for the customer. 
• Level of Decision Making Level of Problem Solving Decision making takes operational trends and business plan into account and generates multiple possibilities            that involve trade-offs and juggling of multiple variables (budget, people, technology). 
• Problem solving requires specialist and/or highly technical ideas/concepts.

Requirements
Job Requirements:

• 5 Years Dealer Principal experience.
• Education: Matric(Required).
• Degree(advantageous).
• Own transport.

go to method of application »

Job Functions:

• We are looking for a Business Analyst who will be the vital link between  IT and business to help bridge the gap and improve operational efficiency. Through the assessment of our information technology capacity and our business objectives they must be able to provide guidance in improving processes , products , services and software through data analysis. 

Job Responsibilities:

• Define configuration specifications and business analysis requirements
• Perform quality assurance
• Define reporting and alerting requirements
• Own and develop relationship with partners, working with them to optimize and enhance our integration
• Help design, document and maintain system processes
• Report on common sources of technical issues or questions and make recommendations to product team
• Communicate key insights and findings to product team
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

Skills

• Understanding the Business Objective
• Analytical and Critical Thinking
• Communication and Interpersonal Skills
• Negotiation and Cost-Benefit Analysis
• Decision-Making Skills
• Programming Languages
• Creation of Reports and Dashboards
• System requirements and testing

Requirements
Job Requirements:

• Minimum 5-7 years’ experience in Business Analysis/ Data Analysis or Business Processing 
• A degree in IT / Computer Science

Proven experience in 

• Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
• SQL , PowerBI , Tableau , Qlik
• Basic knowledge in generating process documentation
• Strong written and verbal communication skills including technical writing skills

go to method of application »

Job Functions:

• The successful candidate will turn data into information, information into insight and insight into business decisions.

Job Responsibilities:

• Data analyst responsibilities include conducting full lifecycle analysis to include requirements, activities and design. Data analysts will develop analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements.
• Interpret data, analyse results using statistical techniques and provide ongoing reports.
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
• Acquire data from primary or secondary data sources and maintain databases/data systems.
• Identify, analyse, and interpret trends or patterns in complex data sets.
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.
• Work with management to prioritize business and information needs.
• Locate and define new process improvement opportunities.

Skills

• Technical expertise regarding data models, database design development, data mining and segmentation techniques.
• Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
• Adept at queries, report writing and presenting findings.

Requirements
Job Requirements :

• 4 years working experience as a Data Analyst or Business Data Analyst.
• BS in Mathematics, Economics, Computer Science, Information Management or Statistics.
• Strong knowledge of and experience with reporting packages (PowerBL , Tableau , Qlik etc), databases (SQL etc), programming (XML, JavaScript, or ETL frameworks).
• Knowledge of statistics and experience using statistical packages for analysing datasets (Excel, SPSS, SAS etc).

go to method of application »

Job Functions:

• Build data products to extract valuable business insights. In this role, you should be highly analytical with a knack for analysis, math and statistics. Critical thinking and problem-solving skills are essential for interpreting data. We also want to see a passion for machine-learning and research.

Job Responsibilities:

• Identify valuable data sources and automate collection processes.
• Undertake pre-processing of structured and unstructured data.
• Analyse large amounts of information to discover trends and patterns.
• Build predictive models and machine-learning algorithms.
• Combine models through ensemble modelling.
• Present information using data visualization techniques.
• Propose solutions and strategies to business challenges.
• Collaborate with engineering and product development teams.

Requirements
Job Requirements and Skills:

• 4- 5 years’ experience as a Data Scientist  .
• Experience in data mining.
• Analytical mind and business acumen.
• Strong math skills (e.g. statistics, algebra).
• Problem-solving aptitude.
• Excellent communication and presentation skills.
• Understanding of machine-learning and operations research.
• BSc/BA in Computer Science, Actuarial Science ;  degree in Data Science or other quantitative field is preferred.
• Knowledge of R, SQL and Python; familiarity with Scala, Java or C++ is an asset.
• Experience using business intelligence tools (e.g. Tableau) and data frameworks (e.g. Hadoop).

go to method of application »

Job Functions:

• As a Salesforce Administrator, you will be responsible for designing and developing customized solutions within the Salesforce platform. We follow the click-not code principles within the salesforce environment.
• The position will involve meeting with project managers, analysing project objectives, building new Salesforce applications, creating customer workflows, maintaining user roles, and troubleshooting applications errors.
• To ensure success as a Salesforce Developer, you should have extensive experience working with Salesforce CRM platforms, application development skills, and the ability to solve complex software problems. 
• Ultimately, a top-class Salesforce Developer can create dynamic and scalable Salesforce applications that perfectly meet the evolving needs of the company.

Salesforce Developer Responsibilities:

• Meeting with project managers to determine needs.
• Developing customized solutions within the Salesforce platform.
• Designing, coding, and implementing Salesforce applications.
• Creating timelines and development goals.
• Testing the stability and functionality of the application.
• Troubleshooting and fixing bugs.
• Writing documents and providing technical training for Salesforce Staff.
• Maintaining the security and integrity of the application software.

Requirements
Job Requirements:

• Previous work experience with application and software development.
• Experience developing customer-facing interfaces.
• Advanced knowledge of Salesforce platforms (Flows, Apps, etc)
• Knowledge of Apex, Visulaforce.
• Experience with Process Builder, Workflows.
• Good communication skills.
• Ability to problem solve high-level software and application issues.
• Ability to project manage.
• Must be able to work alone and in a team environment.
• SQL and Excel knowledge.
• Good team working skills;
• Punctual and the ability to prioritise and manage time;
• Presentable

QUALIFICATION

• Senior Certificate (Grade 12)
• Driver’s license
• Own vehicle
• Salesforce Certificate will be advantageous
• Minimum 2 years’ working experience on Salesforce