Learning and Development Manager - Human Resources at Signant Health

Our ideal candidate

• Must be able to lead by example.
• Follows established guidelines.
• Flexibility and adaptability to change.
• Ability to demonstrate a friendly, professional behavior with the ability to show compassion, and empathy.
• Demonstrates teamwork, problem solving, engagement, and adaptability.
• Demonstrates a strong customer service orientation and task ownership.

Responsibilities

• Determine training needs and analyzes the requirements to support the development of new function/role specific learning programs or modify existing learning programs.
• Ongoing analysis and consultation with functional leaders and SMEs to develop new learning needs.
• Drives the design and implementation of learning sessions using a variety of methodologies, such as role playing, simulations, team exercises, group discussions, and videos, within online/virtual learning and in-person classroom environments.
• Manage the organization and maintenance of function/role specific learning materials; learner/facilitator manuals and course materials such as handouts, job aids and online materials.
• Manage the Train the Trainer process for new Trainers (SME and dedicated)
• Manage training course schedules, training timetables which includes trainer availability.
• Deliver new hire Global Onboarding using adult learning techniques to ensure retention and transfer of learning.
• Manage all logistics/resources for program i.e.: online training tools, learner access, and training rooms (in-classroom or virtual).
• Support the design of all learning materials, vendors, and resources.

Skills

• Bachelor’s degree in adult learning/development, education, communications, or related field.
• Three or more years of Learning and Development experience which includes analysis, design, and implementation of learning programs.
• Excellent verbal and written communication skills, attention to detail, customer experience, and interpersonal skills.
• Ability to work independently and manage one’s time.
• Intermediate-Advanced knowledge of online learning processes and principles.
• Advanced knowledge of learning consulting, analysis, facilitation skills, and classroom management.
• Intermediate-Advanced knowledge and experience with computer applications, such as Microsoft Word, Excel, Visio and PowerPoint, and Teams in a business setting.