Learning Coordinator at Momentum

Role Purpose    

• Provide logistical and administrative support to ensure delivery of learning interventions aligned with business priorities.

Requirements    
Qualifications:

• Matric (Grade 12)

Experience:

• 1 – 2 year’s administrative experience 

Knowledge:

• Knowledge of learning and development operations or relevant legislation in area of specialisation
• Knowledge of administrative functions – irrespective of the industry

Skills:

• Written and verbal communication skills
• Interpersonal skills
• Proficient in MSOffice
• Organising and planning skills
• Numeracy skills
• Time Management skills
• Resilience
• Team work
• Forward thinking

Duties & Responsibilities    
Internal Processes.

• Coordinate all the components (logistics, catering, venue, etc.) of learning events within budget and specifications
• Act as key contact to learners throughout the learning event by providing an exceptional learning experience
• Escalate faults and other housekeeping issues of learning venues with the relevant service provider and ensure queries are resolved within the given time frames
• Schedule learning activities in conjunction with the Programmes Specialist and management team in order to effectively deliver on the learning schedule in an efficient and cost-effective manner
• Collate, compile and distribute learning documents and reports to the required standards within defined timeframes
• Maintain various databases and records
• Reconcile and report on relevant information to enable trend reporting and insights,
• Provide ongoing support to the Learning and Performance function to ensure success delivery of the learning event.

Client.

• Build and maintain relationships with clients and internal and external stakeholders
• Deliver on service level agreements applicable to clients and internal and external stakeholders to ensure that client expectations are managed
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.

People.

• Develop and maintain productive and collaborative working relationships with peers and stakeholders
• Positively influence and participate in change initiatives
• Continuously develop own expertise in terms of professional, industry and legislation knowledge

Competencies    

• Examining Information
• Meeting Time lines
• Managing Multiple Tasks
• Interacting with People
• Cross referencing
• Output driven
• Teamwork
• Application of policies and guidelines

Closing Date: 17th, May 2022