Life Underwriter at Momentum Metropolitan Holdings Limited

Role Purpose    

Monitoring and reporting on:

• Conduct risk indicators.
• Medical underwriting above free cover limits for Group Scheme’s Adequacy and quality of data.
• Continuous improvement in product design and general customer experience through analysis of all policyholder documentation, underwriting processes, embedded service and operational processes, training material and market conduct risk.
• The Underwriter will be responsible for performing reviews of all Life Binder Holders’ marketing material, policy documentation, underwriting processes, administration processes, training materials to verify compliance with statutory insurance laws and to ensure correct application of the revised PPR’s and other applicable legislation.
• Will also be responsible to perform u/w DD’s on binder holders.
• Requirements    

Education & Experience

• Matric
• Any financial Degree
• Definite qualification / experience in underwriting
• 5+ years life insurance experience
• Sound knowledge of statutory and legislative requirements
• Working knowledge of all MS Office Applications
• Successful knowledge and application of the CCI and PPR regulations
• Successful knowledge and application of insurance legislation

Duties & Responsibilities    

• Proper selection and assessment of risk and effective control of the processes.
• Processing of medical requirements, assessment of requirements and approval of underwriting decisions in line with agreed underwriting guidelines and recommendations within the agreed service levels.
• Ensuring that Underwriting disciplines, standards, practices, procedures and decision making processes (and systems) used by the administrators and reinsurers are adequate to effectively and profitably deliver on the strategic objectives and effective service levels.
• Liaising and interacting with internal and external stakeholders including Administrators and cell owners.
• Drafting and review of required documents within agreed turnaround times.
• These include: Policy documents, welcome letters, sales scripts, application forms, marketing material, brochures, advertising banners, policy schedules, disclosure notices, sales disclosure notices, client communication, campaign scripts, FAQ documents, Group Policy documents, Membership Certificates, Quote documents and training material.
• Ensuring the processes leading to Policy renewals are done in time by the relevant teams (Portfolio Managers and Actuarial team) in order to issue endorsements on time.
• Awareness of confidently is adhered to at all times by all parties.
• Product development processes including the development and/or enhancement of new and/or existing policies in accordance with all applicable insurance laws and regulations.
• Revision of PPR checklists for sign off on each reviewed document.
• Being responsible for periodic underwriting audits to ensure adherence to acceptable business practice and underwriting procedures within acceptable levels.
• Being responsible for recording of all activities and reports done by the underwriting team.
• Interacting with Reinsurers to ensure review of referral limits.
• Ensuring endorsements to 1st party business are completed and signed off timely for any renewal.
• Attendance of the bi-monthly New Business meeting.
• Updating of key risk indicators monthly.
• Assist the Head Underwriter with ad-hoc projects.
• Liaising with Compliance and Legal on all documents reviewed to obtain approval.
• Liaising with Portfolio Managers on client requests.
• Providing guidance on training material.

Specific KPA’s

• Assessing customer requirements and ensuring that these are met.
• Specifying quality requirements with clients.
• Investigating and setting standards for quality relating to market conduct.
• Ensuring that manufacturing client processes comply with market conduct standards.
• Achieving objectives to maximise performance.
• Recording, analysing and distributing statistical information.
• Keeping abreast of developments within Guardrisk and the insurance legislative and regulatory frameworks.
• The ability to access and integrate information quickly.
• Handling of extraordinary cases/ situations.
• Responsible for point of contact resolution process for the business and liaising with other business units where necessary.
• Supports and participates in the continuous improvement of the business.

Additional Responsibilities

• Proactively and successfully build relationships with binder holders and internal departments.
• Keeping of records and tracking of enquiries/requests.
• Gathering of required information in order to resolve items, issues or queries.
• Representing and promoting Guardrisk at all times.
• Performing Root Cause Analysis on gaps identified and giving feedback to the relevant internal/external value chain.
• Working actively with support areas to achieve service standards.
• Delivering on ad hoc assignments.

Competencies    

• PC skills, including experience in using software for producing presentations, spreadsheets, and project planning.
• Project management.
• Sound knowledge of statutory and legislative requirements.
• Ability to interact with all levels including executives, Portfolio Managers, legal and compliance business partners and clients.
• Strong interpersonal, presentation, analytical and review/audit skills.
• Demonstrating of subject matter depth and breadth in the knowledge of underwriting competency that includes; underwriting activities, practices, tools, considerations and the ability to utilise these to manage the product life cycle from creation to delivery.
• Excellent organizational skills and the ability to prioritize multiple tasks and projects using effective time management skills.
• Dynamic problem solving abilities, including the ability to manage and prioritise several potentially competing objectives.
• Marketing awareness and ability to interact and create relationships with the marketing team, the reinsurers and the administrators.
• Strong written and verbal communication skills.
• Self-motivated, works well independently and possess a sense of urgency.
• Skilled in team building and team development.

Closing Date    

• 2026/05/26