Manager Deli - Plettenberg Bay - Western Cape at Pick n Pay Stores Limited

Minimum Requirements:

• Minimum of 2-3 years relevant experience in a deli or retail food environment
• 1-2 Supervisory experience
• Experience working with retail systems and reporting tools (e.g. SAP or similar)
• Proven ability to analyse data and identify root causes of stock variances
• Computer Literacy

Key Responsibilities:

Merchandising & Stock Management

• Execute plano guides at 100% and ensure full compliance with merchandising standards
• Conduct regular quality checks and handle products strictly according to SOPs
• Ensure the department is trade-ready by store opening time
• Identify fast-selling lines and analyse implications on margin optimisation and sales opportunities
• Ensure adequate stock availability to meet customer demand while minimising waste
• Monitor and implement promotional activity in line with the promotional calendar
• Maintain clean, organised, and compliant back-up and storage areas
• Manage stock rotation, sell-by dates and FIFO principles on sales floor and back-up areas
• Continuously maintain merchandising and cleanliness standards throughout the trading day

Food Safety, Hygiene & Compliance

• Enforce hygiene, housekeeping, and food safety standards at all times
• Monitor adherence to health & safety requirements
• Implement cleaning schedules and verify effective sanitation practices
• Identify non-conformances and apply effective corrective actions

Customer Service

• Proactively respond to customer queries and requests
• Manage out-of-stock queries by offering alternatives and communicating delivery timelines
• Ensure department equipment is operational, staffed, and customer-ready

Staff Management

• Communicate priorities, targets, and operational updates clearly to staff
• Delegate tasks effectively and monitor execution
• Promote accountability and adherence to SOPs
• Address procedural, policy, and legislative non-compliance
• Cascade key information to the team from regional meetings
• Review, check, and amend Kronos scheduling to meet operational needs

Administration & Performance Management

• Monitor waste, turnover, and stock variances, ensuring corrective action is taken
• Identify barriers to achieving sales targets and implement improvement initiatives
• Ensure all Shelf Edge Labels (SELs) are current, accurate, and customer-legible
• Maintain equipment and general maintenance standards

Systems & Reporting

• Conduct gap scanning and manage out-of-stock and overstock reporting
• Draw and analyse reports from SAP
• Communicate stock concerns to Demand Planning
• Process IDTs, waste, and “reduced to clear” actions in line with SOPs
• Monitor electronic communications throughout the day

Closing Date: 10 February 2026