National Operations Manager at Rohloff Group

The Operations Executive will oversee the day-to-day business operations of the company. The main duties and responsibilities include:

• Creating and implementing business plans and strategies.
• Improving operating procedures for optimal efficiency.
• Complying with international brand standards.
• Lead and motivate staff to achieve sales and organizational objectives.
• Establish policies and procedures that promote company culture and vision.
• Managing the logistics associated with running the business.

SKILLS REQUIRED:

• Strategic thinking: The ability to evaluate data by linking directly and indirectly associated information to facilitate insight into the global picture in terms of immediate and long-term implications. The ability to identify and integrate related information, display analytical skills, acknowledge ambiguity, and comprehend underlying issues in generating workable solutions.
• Business Acumen: The ability to display a sound understanding of the business environment and factors which impact the business, which is then translated into the ability to make impactful business decisions.
• Leadership skills: The ability to influence and inspire others, displaying behaviour aimed at obtaining cooperation and commitment from others in a way that respects all parties involved.
• Communication skills: The ability to communicate ideas in a logical, convincing manner to obtain acceptance of and commitment to ideas.
• Interpersonal skills: Showing an understanding of people in different situations by considering different views, recognising individual rights, and responding in a way that will maintain self-esteem and indicates courtesy.
• Team orientation & relationship building: The ability to initiate, develop and maintain cooperative relationships with individuals and groups within a particular business/industry/region and to interact with others as part of a team.
• Self-Management skills: The ability to work independently, initiate action, seek the best solutions and continuously strive towards self-actualisation.

DUTIES AND RESPONSABILITIES

Strategy & Execution:

• Promote Company Mission, Goals and Values and act as a role model for the advancement thereof.
• Formulate and recommend strategic plans and policies. Manage annual execution plans and budgets to ensure efficient and effective field operations activities.
• Disseminate and ensure compliance with approved policies and objectives throughout the regional operations teams.
• Plan and direct changes, staffing and reporting relationships and lead, motivate, manage, and develop operations team to achieve the objectives.
• Ensure that all teams fully understand their accountabilities and that they have the authority and expertise to achieve them.

Commercial Expectation:

• Ensure that all company assets, facilities, and equipment are managed efficiently and maintained properly.
• Ensure that all company stock, consumables, cleaning material and small wares are managed efficiently and according to operational requirements.
• Ensure that all company cash, card, and alternative payment methods are managed according to standard operating procedures.
• Maximize the profitability of the area by understanding and controlling all costs. Monitor daily, weekly, and periodically to ensure alignment to Annual Operating Profit targets.
• Ensure accurate forecasts of sales and labour to reflect trends and promotions in each restaurant.
• Actively utilize company reports and dashboards to analyse sales, transactions, and costs to drive business results.

Partnership Expectation:

• Exceptional operational/commercial acumen and general business knowledge required through an ongoing partnership with stakeholders.
• Positive partnerships with all departments, be part of a working relationship with stakeholders, support and trust one another and confidently rely on one another.
• Regular deliberate and non-deliberate functional and non-functional interaction with peers and critical role players in the group.
• The ability to partner across functions for sustainable operational growth and improved profitability.

Leadership and Personal Growth Expectations:

• A leader with the ability to operate at both strategic and operational levels.
• Live and breathe company values and culture and implement them across the team.
• Instill confidence in Operations team members and others.
• Expose and grow current critical positions/functions in the team into leaders through ongoing leadership exposure and coaching.
• Ability to handle high levels of pressure and critical decision-making, be pro-active, decisive, and adaptable to change.
• High integrity and openness combined with a commitment to good governance.
• Energetic, highly motivated, with an inquiring mind and passion for excellence and innovation in pursuit of business growth and success.

Growing People Expectation:

• Develop and coach the team on a day-to-day basis to ensure sound Operations skills and knowledge.
• Successfully building talent pipeline on all levels in partnership with the People & Culture team.
• Role model’s recognition by having their own recognition award and using this regularly. Provides recognition at all levels in restaurants and at meetings.
• Growing leaders by conducting regular performance appraisals, having Individual Development Plans in place for the team, and implementing value-added developmental activities.
• Drive a high-performance culture through our People and Service promise.
• Proactively and consistently manage all in-area Employee Relations issues in conjunction with IR team at the earliest opportunity.

Customers and Sales

• Assist the team to create a customer-focused environment that is appealing to KFC’s diverse customer base.
• Ensures all KFC customer experience standards are met.
• Monitors and implements programmes to improve customer experience.
• Coaches and models team involvement in problem-solving to improve customer experience.
• Identifies and implements process improvements that drive customer experience and profitability in line with company goals.
• Robustly follow up on any issues arising from customer audits, and plan to ensure corrective action is taken in a timely manner as required.
• Set and communicate Bold Sales Goals to the team, develop a strong sales culture and strive to consistently exceed sales targets.
• Maximize sales opportunities and market development activities.
• Keep Marketing informed on competitor activity and recommend/implement competitive strategies.
• Identify and analyze trends/economic data to forecast business impact or opportunities.
• Understand their local competition within the area and increase visibility within the local community to ensure awareness of any common issues, competitor activity, or forthcoming events that may impact the business.
• Understand People Capability deficiencies impacting sales and transaction growth.
• Continuously evaluate the impact of current and new products on sales and customer growth.
• Ensure continuous analysis on the impact of marketing activities and communicate results to Marketing.

REQUIREMENTS:

• A tertiary degree, Business and Commerce related, is essential.
• A Master’s and or MBA will be advantageous.
• At least 10 years of senior Operations Management experience in a fast-paced environment with a strong focus on multi-sites and leading teams across South Africa.
• Highly motivated, with innate energy levels, an acquiring mind, and a passion for excellence
• Ability to handle high levels of pressure and critical decision-making.
• Agile, Flexible, proactive and decisive.
• High level of Integrity, confidentiality and reliability.
• Coaching and mentoring mindset with high emotional and cultural intelligence.
• Inspiring leadership style and an exceptional facilitating style.
• Excellent communication skills, assertive, compassionate, empathetic and a very good listener.