Operations Supervisor - George DC at Distell

Purpose Of The Position

The effective management of all activities in the Secondary Operations relating to Customer Deliveries and the completion of all reasonable tasks to ensure the operational efficiency of Distell Ltd. Designated stand-in for Ops Manager and / or Logistics Manager (dependant on size of DC). To assist and support Distell’s endeavoured to become more responsive to our competitors, customers and consumers (CCC).

Key Performance Areas would include, but are not limited to:

• Ensure cost effective warehousing and distribution of company products
• Ensure the effective functioning of the following departments, namely: Optimal Transport Management, Customer Deliveries, and Outsource Services
• Engaging Transport suppliers to maintain optimal fleet uptime to deliver on customer service commitments
• Oversee the Warehouse to ensure stock availability and quality
• Minimise overtime and temporary employee usage
• Maintain a high level of customer service
• Manage performance of contractors according to the agreed SLA
• Assist in development of Business plans in line with relevant guidelines
• Effectively handle customer complaints and ensure corrective action taken
• Ensure strict adherence to Corporate Governance
• Evaluate and maintain loss control procedures on an on-going basis
• Ensure routine Quality Control inspections in Secondary Operations
• Understanding, implementation and adherence to Internal Control Measures such as: ICC’s, ISO requirements, Owner Driver Audits, and Operations Excellence
• Perform administration/reporting effectively
• Improving business processes to ensure achievements of Business Objectives

The successful candidate must have the following qualification, skills and experience:

• A relevant tertiary qualification
• Up To 6 Months MINIMUM TOTAL years of RELEVANT experience in FMCG Logistics / Distribution Environment
• Proficient in MS Office,
• SAP, Strato, Qlikview, Success Factors experience beneficial
• The ability to work under pressure and meet tight deadlines
• Excellent communication skills (both written and oral) and sound presentation skills
• The ability to work after hours and / or shifts if necessary
• Knowledge of all relevant legislation
• Knowledge of customer service principles and practice
• Experience in a customer service environment is essential

Demonstrates Proficiency In The Following Behavioural Competencies
Lead Self

• Personal effectiveness
• Resilience
• Model the Organisation

Thinking and Innovation

• Business Acumen
• Adaptability
• Problem solving

Relationship

• Customer focus
• Builds and maintain relationships
• Engagement skills

Management

• Planning, Organising & Controlling
• Deliver Results
• Creates ownership Leadership

Leadership

• Leading change
• Leading teams
• Leading individual performance

Reference number: 16921

Closing Date: 11 September 2020