Outsouring Account Manager at Sage

Job Description    

Implement, maintain and manage outsourced payrolls and relationships with payroll outsourcing clients
Key Responsibilities    

Key accountabilities and decision ownership:

•  Monthly payroll processes (Payroll review, compiling query list, advising clients on payroll best practices, advising clients on statutory changes & requirements, identifying & communicating potential risks to clients, process management, structured working, interpreting & applying statutory regulations & maintaining Premier/Sage 300 People system within statutory regulations and client requirements, ability to solve problems and client queries, simulation payslips and "what if" scenarios created for clients).
•  Compliance (contributing to the improvement of internal systems and procedures, operating effectively and in line with Outsourcing framework & participation in efficiency drives).
•  Influence on financial performance of team (Building and maintaining sustainable client relationships to ensure recurring business.
•  Client Relationships (building and maintaining sustainable long-term relationship with clients, prompting clients for information, alerting clients of potential risks and consequences of actions, responding to requests & queries from clients within the framework of client SLA’s).
•  Implementation and Set-up (on-boarding new clients in-line with standard operating procedures).

Required Competencies:

•  Ensures Accountability when dealing with different parties in the monthly payroll process
•  Action oriented and able to complete tasks within certain timeframes
•  Communicates Effectively especially when explaining difficult concepts to clients
•  Customer Focus – being able to give optimum solutions for clients in different scenarios
•  Optimising work Processes – working smart and efficient

Skills, know-how and experience:

•  Minimum 1 years’ experience in payroll processing on VIP Premier and/or Sage300 People
•  Proficient in Excel
•  Successful completion of an assessment