P&O Knowledge Management Specialist at Anglo American

Key role requirements:

• Supporting and providing input into the roadmap to deliver enhanced Knowledge Management solutions moving forward from an end user experience.
• Accountable for embedding the Knowledge Management Content strategy across the HR function and in embedding the Knowledge Management governance framework.
• Understanding the current approach to managing Knowledge Content - including the identification of gaps in Knowledge Content
• Own the relationships with specific HR Business Areas, Centres of Excellence (CoEs) and (Global Shared Services) GSS to guide and support with content creation, content structure, format, and tone of voice. Facilitate engagement of external copywriters/design agencies where required.
• Development of Knowledge content management tools such as the Toolkit and its implementation and associated training and engagement requirements.
• Evolving the knowledge management dashboard and continuously look for knowledge gaps and trends using MI and analytics around colleague searches and knowledge article ratings/feedback. Develop a consistent approach for identifying where new knowledge content is required.
• Own the relationship with the Knowledge Managers community including the upskilling of new Knowledge Managers across the HR Function on KM processes and the governance framework. Continue to act as a point of support for the Knowledge Managers, identifying areas of required upskilling and pro-actively raising awareness of knowledge management and the associated benefits.
• Maintain oversight of the HR Knowledge Base and HR Knowledge Categories in ServiceNow and work with stakeholders to agree updates as required.
• Work with Business Units (BU’s), CoEs and GSS to review MI from GSS People Services, walk in centres (WIC’s) and Kiosks to identify trends in colleague queries and identify knowledge gaps or required improvements in existing knowledge content.
• Track Knowledge Management processes against agreed SLA’s. Review publishing and retiring process execution and provide support where required.

Qualifications:

Formal Qualifications

• Degree in a relevant discipline or equivalent experience

Technical skills / knowledge requirements:

• System experience with SAP and / or ServiceNow is desirable.
• Have experience with and an understanding of the elements that form a Knowledge Management Strategy including roadmap development and associate planning
• Experienced in implementation of knowledge content within a Knowledge Management Strategy.
• Experienced in addressing the challenges presented by different Knowledge Management solutions.
• Broad experience across change management, continuous improvement, process design, reporting and governance.
• Awareness of different learning styles and comfort with multiple media approaches to training
• Familiarity with Knowledge Content systems available in market, and experience partnering with implementers and internal HR/ IT in complex businesses.
• Experienced developing knowledge content roadmaps and the planning required.
• Proficient at identifying business requirements for the creation of supporting documentation.
• Proficient at developing supporting resources to help colleagues better navigate and maintain Knowledge Content.
• Proficient in the interpretation of benchmarks, identification of performance gaps and development of targeted, effective plans to achieve measurable improvements for the HR discipline.
• Proficient Project Management skills including a thorough understanding of how to interpret business needs and translate them into operational requirements and in managing dependencies between workstreams.