P2P Admin Consultant at The Heineken Company

• The P2P Admin Consultant forms part of a team within the Finance and Administration Team who are responsible for providing on-going support to the Procurement system. This role would include Accounts Payable and Coupa system support . This role is responsible for providing an efficient service to all employees and suppliers enquiring through the Helpdesk.

Key Responsibilities:

Execution and Optimization:

• Deliver effective execution of the Coupa platform to support business operational needs.
• Record and implement approved improvements to optimize Source to Pay (S2P) functionality.

Help Desk Development:

• Develop and promote the Source to Pay Help Desk function both within and outside the organization to meet customer service objectives.
• Cross-function collaboration with Accounts Payable, ITC and Master Data teams for Coupa access.

Troubleshooting and Support:

• Offer first-line support across the business as well as suppliers
• Manage escalations and to ensure timely resolution.

Customer Support and Vendor Onboarding:

• Support Sales teams with vendor onboarding and assistance to external stakeholders.
• Deliver Just-In-Time (JIT) order releases.

Training and Knowledge Management:

• Train internal business users and external customers on the usage of various tools and applications.

Application Management:

Coupa Application Support including handling Service Requests in ServiceNow:

• SLA compliance, call management, and quality assurance for requests and incidents assigned to ServiceNow.
• Attend to inbound and outbound calls for technical or account queries.

Key Competencies:

Professionalism and Credibility:

• Exhibit clear professional communication, behaviour, and actions that inspire trust, respect, and high credibility across the organization.
• Provide exceptional customer service to all internal and external stakeholders.

Collaboration and Relationship Building:

• Build effective working relationships with managers, peers, external clients, and internal teams to foster a collaborative and productive work environment.
• Fully understand end-users’ needs and resolve queries or issues positively and promptly.

Performance and Personal Growth:

• Take ownership of personal performance goals and actively contribute to the success of the team.
• Engage in culture-shaping initiatives, including IDPs (Individual Development Plans) and EPMS (Employee Performance Management Scorecards).
• Manage career development with plans aligned to organizational goals.

Education and Experiece:

• Matric Certificate.
• Diploma in Supply Chain Management, Business Admin and Customer Service would be advantages.
• 1–3 years of relevant work experience within in an FMCG company.
• Strong expertise in responding to and managing escalated Coupa account and system queries.
• Experience in supplier management and regular query resolution.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Customer service experience with professional behaviour and credibility.
• Strong administration skills and excellent telephone etiquette.
• Experience in an inbound and outbound call environment.

Closing Date: 6 Sept 2026