Policy Administrator at Motus Holdings Limited

Specific Role Responsibilities

• Investigate and resolve queries with the relevant stakeholders.
• Build strong ethical relationships where relevant to your duties.
• Updating of plans details when required and investigated.
• Escalate queries not resolved by the Administrators.
• Investigate plans with loading errors.
• Review and process batch loading of vehicles and policies
• Compiling accruals, loading, and assisting with recons
• Good Mailbox management.
• Handle escalated queries via telephone /email / Cases.
• Investigate – plans recon items.
• Support for the monthly and bank bordereaux and queries
• Capturing of all plans on the system and converting of leads (Microsoft Dynamics CRM)
• Perform any additional responsibilities that may be required in support of the ongoing management and development of the division.

Qualifications and Experience

• Grade 12 / Matric
• Bcom (Financial Management) degree or studying towards (added advantage)
• Studying towards Honours (optional)
• Experiences in accounting and administration (added advantage
• Strong Experience in Computer literature and systems
• Motor Industry expertise will be advantageous.