Project Administrator at West Coast Personnel

Overview

• We are seeking a highly organised and customer-focused Service Delivery / Order Management Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced telecoms environment and is passionate about delivering an excellent customer experience.

Key Responsibilities

• Manage end-to-end order processing and service delivery
• Review and scrutinise customer contracts
• Place and track orders via CRM systems within agreed SLAs
• Provide regular progress updates and reporting to customers and internal teams
• Coordinate with suppliers and customers to ensure smooth service delivery
• Conduct testing and activation of services
• Handle fault resolution and escalations effectively
• Set up and manage new customer accounts
• Support business development initiatives where required
• Maintain accurate tracking of all orders and service updates

Minimum Requirements

Skills & Competencies

• Strong communication skills (verbal and written)
• Excellent organisation and multi-tasking ability
• Professional, customer-centric approach with good telephone manner
• Ability to meet deadlines and work under pressure
• High attention to detail with the ability to follow procedures accurately
• Tact, diplomacy, and strong problem-solving skills
• Numerate and literate

Experience & Qualifications

• Telecoms industry experience (advantageous but not essential – full training provided)
• Basic proficiency in Microsoft Word and Excel
• ITIL Foundation (V3 or V4) – advantageous but not required

Salary and Working Hours

• Competitive salary package based on experience and qualifications
• UK working hours - this is not a remote position; office is based in Milnerton, Western Cape.