Quality Assurance Specialist at Sasria

Minimum Requirements

Qualifications

• BCom (auditing/finance) or equivalent three qualification in auditing, insurance, risk management or commercial studies.
• Highly advantageous:
• Post graduate qualification in insurance or commercial studies.
• Certification in Insurance, QA, CIA, or any other related qualification.

Experience

• 5 years of full-time experience in quality assurance, auditing, accounting, or risk management (all or a combination).
• Insurance industry experience

Duties and Responsibilities

Strategic alignment

• Provides input during the development of the quality assurance department’s strategic
• Provides input during the development of the department’s
• Assist in the development of the annual plan and key performance
• Is required to identify business risks that are related to their work.
• Develops annual project plans and for tasks/areas that have been allocated to
• Manage and ensure regular and monthly reports of projects under own
• Develop,  update, and  submit for approval, QA  procedures, or process flows, and templates for tasks/areas that have been allocated to them.

Technical: Quality Assurance Reviews, Projects  

Validate, test the accuracy and completeness of the Underwriting Process by reviewing (but not limited to):

• Validate the application and insurance quotation process.
• Test the accuracy and completeness of the application vs the cover that has been underwriting.
• Recalculate the premium for accuracy.
• Review the covers for insurability and compliance with the Sasria underwriting regulations.
• Review the final policy schedule and/or coupon for accuracy and completeness.
• All relevant endorsements and annexures forming part of the insurance contract are attached, distributed or communicated to policyholders.

Review the Policy and Coupon Administration Process for adequacy and effectiveness by

• Checking if Sasria coupons and policies are issued correctly and completed in full.
• Check that Sasria coupons and policies are issued in time.
• Ensure that Sasria coupons are not backdated without prior authorisation from Sasria.
• Ensure that the process of refunds and cancellations is adequate and effective.
• Endorsements are processed accurately and documented in accordance with the Sasria regulations.
• Ensure that the correct and valid coupon stationery is used when issuing Sasria covers.

Review Compliance with the relevant laws and regulations by testing and correcting the following requirements:

• Disclosure of sections that are covered by the Sasria policy.
• Cost of cover.
• Inclusion of the correct and complete disclosure information.

Operational: Administration of QA projects (Sasria Agent Companies)

• Using the QA annual plan, identify and contact the agent company to be reviewed at least 6 weeks in advance.
• Identify and contact the relevant process owners to prepare and arrange the project planning and start-off session.
• Set up and conduct interviews with all process owners and relevant support staff members or functions to scope and develop the project plan or start of the fieldwork.
• Coordinate and confirm the traveling and administrative logistics for the fieldwork.
• Execute the quality assurance monitoring or consultative project.
• Provide regular project update (project millstones) and communicate the result of the project.
• Setup the follow-up project schedule, execute retesting, resolve process gabs/risks, and report the outcomes of the follow-up project.

Customer Relations: Internal departments or Ad-hoc QA projects

• Determine the deliverables of the project
• Scope and obtain approval of the project.
• Develop a project plan with clear and documented project objective, approach, scope, resources and timelines.
• Communicate the result of the project.

People Management

• Manage team performance of junior QA staff members or interns and report to the quality assurance manager (QAM).
• Establish and maintain a positive working environment that will contribute to improved staff morale and increased productivity.
• Regular Informal Reviews and continuous coaching, mentoring, and counselling as required - documented evidence.

Ad hoc duties

• Perform any reasonable task as and when required by the Line Manager.