Job Purpose
- To provide client centric reception services to the business to support the achievement of business objectives.
Job Responsibilities
Reception & Client Service Delivery
- Maintain a pleasant and professional reception environment during operating hours .
- Receive and direct visitors in a professional, client centric manner.
Assist clients and staff with:
- Meeting room or desk access
- Copying, emailing, calls, stationery, directions, and general support
- Access cards, parking validation, and arranging security escorts
- Ensure clients are comfortable and refreshments are served when required.
- Assist walk in clients with directions, branch contacts, and general information.
- Handle incoming calls, queries, and general assistance.
Conference Centre & Meeting Room Coordination
- Manage bookings for conference centre and meeting rooms to ensure optimal utilisation.
- Ensure smooth running of meetings by coordinating:
- Boardroom bookings
- Catering
- Room setup and preparation
- Communicate client setup requests to catering, cleaning, security, and maintenance teams.
- Provide onsite assistance for functions, meetings, and events (Ground, 5th, and 6th Floors).
- Support functions planning and execution with business units and clients.
- Serve as the reliever for Ground Floor reception when required (leave, sick days, lunch cover).
- Ensure daily preventative maintenance by engaging with Maintenance teams.
Facilities Administration & Technical Support
- Log maintenance calls (including PPM for the conference centre).
Conduct or follow up on monthly building fabric inspections and condition assessments for:
- Conference Centre
- 5th Floor
- Auditorium & Foyer
- Collaborate with the Facilities Management team for additional administrative tasks.
- Complete monthly statistics and reporting as required.
- Perform adhoc administrative duties for Facilities, clients, or internal teams.
Soft Services & Service Provider Performance Insight
- Provide insight into service delivery performance for service providers such as:
- Feedem (catering)
- Supercare (cleaning)
- Other soft services vendors
- Engage proactively with internal mailroom (DSV) on courier, mail, and delivery coordination.
Mail Management & Deliveries
- Facilitate mail delivery by receiving, sorting, and distributing mail.
- Call or message staff for delivery collection.
- Ensure documents reach the correct teams or staff promptly.
Trending Analysis & Operational Insights
- Conduct trending analyses related to:
- Meeting room booking patterns
- Conference centre usage
- Maintenance trends & logged calls
- Soft services performance
- Provide insights to enhance operational planning and client service experience.
Cost Controls & Resource Management
Perform weekly stock checks of conference items for:
- 5th Floor
- Auditorium & Foyer
- Ensure prudent use of resources and prevent unnecessary expenditure.
- Support accurate budgeting for reception and conference centre operations.
Data Accuracy, Auditability & Compliance
- Ensure all data captured and processed is accurate and reliable.
- Maintain comprehensive, auditable documentation and records.
- Support compliance with internal and external regulatory requirements.
- Safeguard data integrity through disciplined information management.
- Provide support to clients and teams in understanding and using operational data.
Essential Qualifications - NQF Level
Preferred Qualification
- Secretarial qualification
Minimum Experience Level
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Nedbank policies and procedures
- Nedbank vision and strategy
- Relevant regulatory knowledge
- Business writing skills
- Nedbank culture
Behavioural Competencies
- Continuous Learning
- Collaborating
- Decision Making
- Work Standards
- Building Trusting Relationships
- High-Impact Communication
- Planning and Organizing
- Technical/Professional Knowledge and Skills
Closing Date
Gmail
Yahoomail