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  • Posted: May 9, 2025
    Deadline: May 21, 2025
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  • The Information Regulator (South Africa) is an independent body established in terms of section 39 of the Protection of Personal Information Act 4 of 2013. It is subject only to the law and the constitution and it is accountable to the national assembly. The information regulator is, among others, empowered to monitor and enforce compliance by public and pr...
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    Registry Officer

    REQUIREMENTS

    • Matric Certificate plus National Diploma in Public Administration or equivalent relevant qualification at National Qualifications Framework (NQF) Level 6 as recognised by South African Qualification Authority (SAQA); 
    • A minimum of 3 years’ experience in a Legal, compliance, complaints management or regulatory environment; 
    • Experience in providing administrative support and maintaining a register of matters within a regulatory environment; and 
    • Previous experience in a related field will be an added advantage. 

    KEY PERFORMANCE AREAS 

    • Receive, assess, classify, record and register all complaints, applications, security compromises and enquiries logged. 
    • Adequately assess matters received for completeness in line with the Standard Operating Procedures. 
    • Ensure a written official reply letter is provided to all external stakeholders. 
    • Acknowledge receipt of matters received and assign reference number. 
    • Ensure that written feedback/outcome is provided. 
    • Maintain and update all relevant registers. 
    • Referral of matters to relevant divisions and sub-divisions within the Regulator and other external Bodies that have jurisdiction. 
    • Assess all matters and refer to the relevant sub-division or stakeholders. 
    • Continuously follow-up on progress made in the finalisation of all matters 
    • Notify all relevant stakeholders on the status of the complaint. 
    • Produce monthly reports on the status of matters received. 
    • Gather information and statistics on all matters received and resolved. 
    • Referral of filing of closed documents/records and files to records management division.

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    Method of Application

    IMPORTANT INSTRUCTIONS TO CANDIDATES 

    • All the above-mentioned positions are permanent and appointments will be done in terms of section 47 of the Protection of Personal Information Act 4 of 2013 (POPIA) as the enabling Act. 
    • Applications must be submitted on new application for employment form. The new application form can be downloaded: https://inforegulator.org.za/vacancies/.  
    • Received application with an incorrect application form will not be considered. 
    • Attach completed new application form for employment and a detailed recent CV with two (2) contactable referees.
    • Certified copies of qualifications that are not older than six (06) months and Identity Document or Passport document will be requested from the short-listed candidates only. 
    • Ensure that the form is signed and dated before you submit your application. Please use your signature or valid e-signature and your name written in block/typed print. 
    • Candidates are advised that Parts A, B, C and F are compulsory. Part D is not compulsory if you have information on the CV. 
    • Should a candidate be in possession of foreign qualification(s), such must be accompanied by an evaluation certificate obtained from the South African Qualifications Authority (SAQA) to confirm the appropriate National Qualifications Framework (NQF) Level. 
    • Candidates must indicate their current Salary Notch on their CV, particularly on employment history. 

    Candidates who choose to email their applications should adhere to the following instructions: 

    • Write the correct name of the position and reference number as the subject on the email. 
    • Due to size requirements of our mailbox, applicants must zip their documents before submitting to the Regulator. 
    • It is the responsibility of the applicant to ensure that his/her application is delivered in the correct mailbox of the Regulator. 
    • The Regulator will not take responsibility for any email which was not delivered. 
    • Applicants are advised to use the provided alternative ways of submitting their applications should they experience problems when submitting online. 

    HAND DELIVERY

    • Place applications in the applicable box at the Security Area (Ground Floor)  JD House  27 Stiemens Street Braamfontein, Johannesburg  2017 

    COURIER SERVICE:
    For attention: Ms P Boshomane and Mr S Sithole 
    INFORMATION REGULATOR 

    • Human Resource Management  JD House 27 Stiemens Street use, 3rd floor (Reception Area) Braamfontein, Johannesburg 2017
    Interested and qualified? Go to Information Regulator SA on inforegulator.org.za to apply

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