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  • Posted: Feb 7, 2020
    Deadline: Not specified
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    Agoda is one of the world’s fastest-growing online hotel platforms. Established in 2005 as a start-up, Agoda expanded quickly in Asia and was soon acquired in 2007 by the world’s largest seller of rooms online - the Priceline Group. Today, Agoda offers hundreds of thousands of accommodation options around the globe with service and support in ove...
    Read more about this company

     

    Resource Planning Manager - Johannesburg, ZA

    The Resource Planning Manager is responsible, but not limited, to the following:

    • Drive supply-demand match and mitigation plans for capacity gaps, as well as what-if scenarios to support decision making with a Service and P&L mindset
    • Manage short term changes to both demand as well as supply or constraints to ensure supply availability for callers
    • Detect changes in demand or supply and analyze plan for changes to meet demand need.
    • Manages the schedulers scheduling employees to ensure adequate service level coverage for multiple channels.
    • Coordinates with multiple levels of supervisors and managers to discuss a review scheduling needs and opportunities.
    • Proactively meet with management to review future schedules and past performance.
    • Works in partnership with the forecasting and real-time adherence teams to identify opportunities to improve support of the business lines.
    • Coaching and developing Analysts in the team
    • Administrating the WFO tool (Verint system) and coordinating changes with all stakeholders
    • Prioritizing business needs and requests
    • Directing work of the team to ensure timely execution of tasks
    • Reviewing scheduling and optimizations
    • Interacting with management to review schedule alignment to business needs and forecasts

    We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.
    Location: Bangkok, Thailand
     

    Method of Application

    Interested and qualified? Go to Agoda on boards.greenhouse.io to apply

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