Senior Manager: Credit Risk Digital Banking at MTN

Mission/ Core purpose of the Job

To take responsibility for, and ownership of, the development, deployment and management of the credit risk (acquisition and account management), fraud management & collections strategies relating to an evolving suite of digital banking Asset products within MTN’s Mobile Money landscape across the Groups African footprint.
The Senior Manager is also responsible to contribute towards MTN’s overall strategic goals, to achieve profitable growth and to continuously improve the operations performance.
The Senior Manager: Credit Risk Digital Banking reports to the GM: MFS Beyond Banking.

Context (Global influences, environmental / industry demands, organizational mission etc.)

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Senior Manager: Credit Risk Digital Banking must therefore ensure the successful delivery in context of:

• An expertise-based multicultural organisation
• A dynamic and evolving field of Telecommunications
• Revolutionary workforce practices which are bringing together global labour markets
• Management of executive and local shareholder expectations across MTN and its OpCos
• Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes
• Dynamic legal and regulatory environment
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
• Rapid horizontal and vertical expansion of MTN, in terms of size, products, customers and geographic distribution

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables
The Senior Manager: Credit Risk Digital Banking will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Lead creation of sub-divisional strategy in line with overarching divisional goals with emphasis on client experience (internal and external) in the area of digital banking
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Conduct regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Governance
Strategic Meetings

• Set up / participate in adhoc operational meetings
• Participate and provide input in strategic meetings
• Perform evaluation baseline of key performance indicators (KPIs)
• Request for relevant budget for internal projects and new initiatives
• Facilitate preparation of proposals on change initiatives, policies and procedures

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Manage and provide solutions through stakeholder consultation where relevant

Function Tactical

• Review all projects initiated (internal or global)
• Prepare objectives, targets and budgets for Advertisements as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Facilitate in sign-off / making decisions regarding tactical changes

Performance

• Monitor performance and alignment with MTN global strategy
• Ensure alignment between across other functions within the Group Mobile Financial Services teams

Reporting

• Report on a periodic basis to the Reporting Manager relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required

Budgets

• Manage functional budgets in line with overall business objectives
• Manage project initiative budgets in line with business objectives
• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

Competencies

Functional Knowledge

• Proficiency in FULL credit lifecycle Credit Risk Management “Best Practice” methodologies.
• Knowledge across a multitude of Asset products, specifically via the delivery thereof via non-traditional and traditional channels, leveraging Telco “big” data.
• Strong credit risk, fraud and collections knowledge, specifically relating to being innovative and “out of the box” in aligning “fit for purpose” products for the African market.
• Ability to design, define/specify and deploy credit risk management strategies across a multitude of geographies and products within geographies, including monitoring, managing and reporting on the portfolio performance thereof – in conjunction with other key functional areas of the business, namely: Decision Science, Product Management, Finance, Marketing, Portfolio Management
• Digital content, media and/or applications
• Advertising Product and Content Management
• Digital marketing

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Integrity
• Leadership
• Team Player

Job Requirements (Education, Experience and Competencies)

Education

• Minimum of 4 year tertiary degree (Bachelor’s Degree in a Financial, Commerce, Statistical, Credit Risk Management or related field
• Master’s Degree in a Financial, Commerce, Statistical, Credit Risk Management or related field (preferred)
• Postgraduate qualification/ Certification in Credit Risk Management (Advantageous)

Experience

• A minimum of 5 years’ experience in a mid-senior capacity in defining, developing and deploying credit risk & collections (credit life cycle) strategies in a scalable/large scale Financial Services and/or Consumer Finance multi-country environment.
• At least 3 to 5 years’ experience within a non-traditional FinTech/Consumer Finance environment, leveraging traditionally unconventional data and insights to deploy and optimize multi-territory/multi-product credit risk strategies via mobile/telco channels.
• Experience in defining and project managing the technical and business implementation of credit risk strategies within a FinServ/FinTech environment
• Prior experience Financial Services preferred, with experience within the telecom industry and with Mobile Money being an added advantage
• Manager track record of 5 years or more; with at least 3 years’ experience in telecommunications, digital marketing, digital product management, content management
• Experience in Advertising product category will be advantageous
• Hands on experience in managing and implementing digital products and initiatives
• Deep understanding of the digital ecosystem, players, business models and industry related best practices.
• Understanding emerging markets advantageous
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Attitude of Innovation, inventiveness and thought leadership
• Abreast of global mind-set and best practice
• Willing and flexible to travel within Africa and Middle East
• English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus