Job Openings at MTN

To ensure the implementation of Group Brand Strategy across the MTN Group footprint i.e. Africa and the Middle East. The role will involve engagement and collaboration with the Group Fintech and Group Digital functions as well as other Head Office Functions that impact the development of the Brand Go-to-Market (GTM) plans for these two functions. The role shall also interface with the Communications and Research Agencies. The Brand Communication and Functional Go-To-Market (GTM) plans must be informed by insights about the target markets we serve, the Brand’s Core Belief, Vision, Values and Brand Positioning.
The purpose of the role is to carry out a systematic, objective search for, and analysis of data and information that is relevant to understanding market challenges. Based on the analysis carried out, the role must draw market insights and identify currently unmet needs, wants and desires with a view towards:

• Identifying new revenue opportunities;
• Informing the development of pricing, distribution and product strategies;
• Ensuring campaigns are reaching the intended target markets and that the messaging resonate with the target markets;
• Monitoring and measure brand awareness, engagement and sentiment;
• Understanding competitor dynamics;
• Using existing customer data and behaviour patterns to help enhance customer interactions with the brand and predict future behaviour.

The role must therefore, define and deliver segmentation guidelines for the consumer and enterprise segments. The role will support the following commercial areas of the business: Group Brand and Marcoms; Group Consumer; Group Enterprise; GlobalConnect; Group Digital Services and Group Fintech and any other areas of the business that may require market insights. Close interface with the Group BICC and Group Corporate Affairs functions.
Furthermore, the role will be required to develop and implement a reporting framework for the Group Brand and Marcom function at MANCO. Work very closely with the Business Intelligence teams, MANCO and Opcos

Context (Global influences, environmental / industry demands, organisational mission etc.)

MTN has a stated intent of being a Digital Operator, beyond the provision of telephony services, with scope of business that now extends to Mobile Financial Services and Rich Media Services, internally both these areas are known as Digital Services. The role of Group Brand and Marketing Communication is to ensure that relevant practices and principles are developed and deployed to the Opcos. The key focus areas for the Brand team is to advance the following:

• Define practices and routines that are critical towards the delivery of the Business and Brand strategies
• Understand various market segments (Consumer, Enterprise and GlobalConnect) that MTN seeks to serve and draw insights on what specific needs, wants and desires that MTN can serve.
• Define a messaging construct that considers MTN’s stated intent as well as aligning to the Brand Core Belief and Brand Positioning
• Ensure that MTN is number one across our markets on key brand performance measures, specifically Brand Desire
• Developing and implementing a marketing strategy which aligns to MTN’s drive for growth in the Digital Services, Enterprise Services and Wholesale Services
• Implementing effective measurement tools to understand the impact of marketing, sponsorship, online and search campaigns

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Senior Manager: Insights and Reporting, will be accountable for the following:

• Development of a framework which sets out Group best-practice standards for collecting primary (qualitative and quantitative) and secondary data on:
  a. general market dynamics and current and future trends;
  b. consumer/enterprise dynamics and current and future trends and;
  c. competitor dynamics and current and future trends, this must include but no limited to insights on companies within and outside our category, pricing and business models, sales and distribution models
  and consolidate the information into actionable insights
• Develop a strategy (planning, questionnaire design, data collection methods such as surveys, focus groups, opinion polls, data evaluation) for market research (online and traditional) and a system to catalogue research findings into a database;
• Designing of routines to manage the execution and measurement of the brand health and the effectiveness of campaigns and manage the relevant research service provider(s) and the outputs of these service providers;
• Development or identification of tools to monitor and measure brand sentiment across digital platforms (social media, news websites, among others) and manage the relevant service provider(s)
• Interpret data (from primary and secondary research), formulate reports and make recommendations segmented and customised for the Consumer, Enterprise, Fintech and Rich Media Services functions (Group and MTN Opcos);
• Develop routines for engaging with the various business functions to understand their business objectives then design, commission and coordinate research studies (primary and secondary) to gain insights that will assist the business functions to meet or exceed their objectives
• Develop routines for sharing of in-depth research insights with the relevant Group and Opco business functions;
• Develop brand and marketing communication reporting framework and data visualization and dashboards for MANCO and OpCos, with a focus on:
  a. brand performance matrix;
  b. brand sentiment,
  c. marketing spend (MANCO and Opcos),
  d. interface with the finance partners with regards to the management of the budget for MANCO Brand and Marcom team

Job Requirements Job Requirements (Education, Experience and Competencies)

• Minimum of 4 – year Business/Commercial/Marketing Degree, or equivalent
• Post-graduate degree will be an advantage

Experience

• 7 – 11 years of research experience in a global/multinational business environment (understanding of emerging markets advantageous)
• 3 – 5 years of experience in a supervisory / managerial role
• 2 – 3 years in the services industry
• Experience in leading change / transformation at an operational level
• Experience in continuous improvement through the implementation of best practices
• Operational understanding of and experience in budget formulation and management
• Compilation of reports for reporting performance (financial and non-financial)

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Mission/ Core purpose of the Job

To take responsibility for, and ownership of, the development, deployment and management of the credit risk (acquisition and account management), fraud management & collections strategies relating to an evolving suite of digital banking Asset products within MTN’s Mobile Money landscape across the Groups African footprint.
The Senior Manager is also responsible to contribute towards MTN’s overall strategic goals, to achieve profitable growth and to continuously improve the operations performance.
The Senior Manager: Credit Risk Digital Banking reports to the GM: MFS Beyond Banking.

Context (Global influences, environmental / industry demands, organizational mission etc.)

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Senior Manager: Credit Risk Digital Banking must therefore ensure the successful delivery in context of:

• An expertise-based multicultural organisation
• A dynamic and evolving field of Telecommunications
• Revolutionary workforce practices which are bringing together global labour markets
• Management of executive and local shareholder expectations across MTN and its OpCos
• Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes
• Dynamic legal and regulatory environment
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
• Rapid horizontal and vertical expansion of MTN, in terms of size, products, customers and geographic distribution

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables
The Senior Manager: Credit Risk Digital Banking will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Lead creation of sub-divisional strategy in line with overarching divisional goals with emphasis on client experience (internal and external) in the area of digital banking
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Conduct regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Governance
Strategic Meetings

• Set up / participate in adhoc operational meetings
• Participate and provide input in strategic meetings
• Perform evaluation baseline of key performance indicators (KPIs)
• Request for relevant budget for internal projects and new initiatives
• Facilitate preparation of proposals on change initiatives, policies and procedures

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Manage and provide solutions through stakeholder consultation where relevant

Function Tactical

• Review all projects initiated (internal or global)
• Prepare objectives, targets and budgets for Advertisements as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Facilitate in sign-off / making decisions regarding tactical changes

Performance

• Monitor performance and alignment with MTN global strategy
• Ensure alignment between across other functions within the Group Mobile Financial Services teams

Reporting

• Report on a periodic basis to the Reporting Manager relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required

Budgets

• Manage functional budgets in line with overall business objectives
• Manage project initiative budgets in line with business objectives
• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

Competencies

Functional Knowledge

• Proficiency in FULL credit lifecycle Credit Risk Management “Best Practice” methodologies.
• Knowledge across a multitude of Asset products, specifically via the delivery thereof via non-traditional and traditional channels, leveraging Telco “big” data.
• Strong credit risk, fraud and collections knowledge, specifically relating to being innovative and “out of the box” in aligning “fit for purpose” products for the African market.
• Ability to design, define/specify and deploy credit risk management strategies across a multitude of geographies and products within geographies, including monitoring, managing and reporting on the portfolio performance thereof – in conjunction with other key functional areas of the business, namely: Decision Science, Product Management, Finance, Marketing, Portfolio Management
• Digital content, media and/or applications
• Advertising Product and Content Management
• Digital marketing

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Integrity
• Leadership
• Team Player

Job Requirements (Education, Experience and Competencies)

Education

• Minimum of 4 year tertiary degree (Bachelor’s Degree in a Financial, Commerce, Statistical, Credit Risk Management or related field
• Master’s Degree in a Financial, Commerce, Statistical, Credit Risk Management or related field (preferred)
• Postgraduate qualification/ Certification in Credit Risk Management (Advantageous)

Experience

• A minimum of 5 years’ experience in a mid-senior capacity in defining, developing and deploying credit risk & collections (credit life cycle) strategies in a scalable/large scale Financial Services and/or Consumer Finance multi-country environment.
• At least 3 to 5 years’ experience within a non-traditional FinTech/Consumer Finance environment, leveraging traditionally unconventional data and insights to deploy and optimize multi-territory/multi-product credit risk strategies via mobile/telco channels.
• Experience in defining and project managing the technical and business implementation of credit risk strategies within a FinServ/FinTech environment
• Prior experience Financial Services preferred, with experience within the telecom industry and with Mobile Money being an added advantage
• Manager track record of 5 years or more; with at least 3 years’ experience in telecommunications, digital marketing, digital product management, content management
• Experience in Advertising product category will be advantageous
• Hands on experience in managing and implementing digital products and initiatives
• Deep understanding of the digital ecosystem, players, business models and industry related best practices.
• Understanding emerging markets advantageous
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Attitude of Innovation, inventiveness and thought leadership
• Abreast of global mind-set and best practice
• Willing and flexible to travel within Africa and Middle East
• English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus

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Mission/ Core purpose of the Job

The Senior Manager: Digital Regulation will be responsible for the implementation of regulatory plans, strategies, etc relating to digital and platform, multimedia, multi-platforms, fintech and new technology operations, services and products, which will include the drafting of position papers, submissions, playbooks, the coordination and provision of advisory support, associated services and consumer regulation, the proactive identification of prospective regulatory issues, supporting the development of a dynamic overriding regulatory strategy for the business, stakeholder relationship management, input into regulatory policies/regulations, legislative framework and future impact of new regulatory policies and legislation on MTN operations.
The Senior Manager must also be able to provide broader regulatory support to the MTN Business on a variety of ancillary and related regulatory issues impacting MTN Group and Operating Companies.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The Senior Manager: Digital Regulation will be accountable to achieve the following objectives with respect to digital and platform, multimedia, multi-platforms, fintech and new technology operations, services and products public policy and regulation:
• Advise on regulatory issues and ensure that the business is always well prepared to respond to diverse issues arising from regulatory frameworks, environments and competitive markets
• Advise on all aspects of regulation including but not limited to all aspects of regulating mobile services, digital services, platform services, multimedia services, multi-platform services, converged services and emerging technology-driven services including AI, IOT, AR and VR.
• Advise on all aspects of customer protection including data privacy, protection and sovereignty.
• The preparation of regulatory reports, papers and submissions on matters involving regulatory instruments relating to the countries in which MTN operates
• Development of regulatory strategy, issue management and power mapping frameworks
• The provision of regulatory input into business strategy
• Monitoring and analysis of pending legislation and regulations that may impact the company’s operations, and alerts management
• Providing input into proposed regulatory policies/legislation ensuring MTN’s Group and operational interests are taken into account
• Influencing the telecommunication’s sector competitive policies to attain a level playing field
• Addressing regulatory issues that may from time to time arise including regulatory compliance issues, interconnection, infrastructure sharing, competition and economic regulation, consumer issues and diverse regulatory interventions and initiatives.
• Monitoring, reviewing and keeping the business abreast of regulatory developments in the domestic and global industry
• Supporting regulatory initiatives through industry bodies and with industry stakeholders
• Assessing impact of proposed regulatory frameworks on sustainability of business operations
• Developing mitigation strategies for issues as and when they arise
• Assisting in establishing a centre of excellence for advice on regulatory matters within MTN

Key Deliverables

• Business opportunities and threats presented by current and pending economics regulations and legislation are identified and appropriate recommendations are made
• Pertinent opinions, advice, position papers, submissions and toolkits
• Implementation of Group Regulatory strategy including economic and service regulation
• Monitoring of regulatory issues, risks and trends across the Opco’s
• Regulatory compliance to regulations and legislations
• Supporting effective capacity building interventions and self-development opportunities for regulatory affairs unit

Role Dependencies

• Deep understanding of the MTN business strategy
• In depth experience and understanding of the telecommunications industry and regulatory frameworks, strategies and ecosystems
• Innate understanding of the impact of digital transformation on a business such as MTN and the changes that need to take place
• Effective stakeholder relationship management skills and experience preferably in a regulatory environment
• Understanding of the Opco technology, business and regulatory context
• Timely decision making and reporting
• Alignment of Opco and Group strategy initiatives

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 4-year legal degree
• MBA or Masters advantageous
• Relevant certification / accreditation / membership with professional body as required for role
• Fluent in English and language of country preferable

Experience:

• A minimum of 10 years working experience to include
• 8 years’ experience in a regulatory affairs function/activity preferably in a telecoms environment
• 5 years’ progressive regulatory experience in telecoms environment including “hands-on” regulatory strategy experience
• In depth experience and understanding of the ICT industry and regulatory framework
• 3 years relevant sector / industry/ area of specialisation – digital, platform, multimedia, fintech, etc
• Effective stakeholder relationship management experience in a telecoms regulatory environment
• Strong and effective business communications (verbal and written) skills
• Worked across diverse cultures and geographies advantageous
• Experience working in a medium to large organization
• Ability to plan and execute numerous complex projects under pressure
• Demonstrated business acumen and superior judgment