Senior Manager - Market Conduct at Nedbank

Job Purpose

• Drive a market conduct culture of fair treament throughout the business ensuring high levels of regulatory compliance and documentation governance

Job Responsibilities

• Accountable for the Market Conduct and Culture Program within the respective business unit.

Maintain strong relationships with MCCP Group office.

• Analyse MCCP requirements for the various business streams.
• Engagement with the business representative and Executives to ensure all requirements are met.
• Share knowledge and industry trends with the team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Conduct Risk Framework: Development of the conduct risk RSCA and ensure embedment in key processes; Risk metrics consolidation and analysis of key trends (ito Risk); Market Conduct assurance / oversight to act as SME in developing a conduct risk monitoring plan as well as to assist / act as 1LOD/2LOD assurance for adhoc reviews. Conduct Risk methodology implementation. Guide business in terms of risk and controls actions to mitigate Conduct Risk. Review and act as SME in amending where necessary, the Level 2 Conduct Risk policy.
• Compliance: Act as an SME in tracking of all conduct related incidents and breaches.
• Risk: Act as an SME in terms of tracking of all risk issues which have a conduct impact. Management of a Conduct Risk issues log.
• Regulatory Inspection: Ensure that the business is well prepared for conduct related inspections and to co-ordinate such activities.
• Product / Client Solutions: Involvement in new products and in changes to products. (Consultant / Conduct SME)
• Finance / Actuarial: Develop metrics for the assessment of possible client detriment. Develop KRI for tracking specific conduct trends. Monitoring CBR issues/ KRI.
• Client Experience: Monitoring functionality as well as user experience of the MC dashboard and KRI's.  Overall responsibility to operationalise the MCCP priorities. Market conduct matrix. Oversight of the Market Conduct Matrix submission. Responsible for identification and addressing of all market conduct issues through the adhoc forum. Check and challenge of all marketing material. Effectiveness.
• Operations: Monitoring of implemented KRI's.
• Reporting: Market Conduct Committee. Drive recommendations for reports and/or metrics and/or hotspots identified by the MCC. Monthly reporting to Cluster/ Group. Market Conduct MI Metrics Report - Consolidate the stats, Obtain relevant approvals, Engage with functional area SME's to obtain monthly metric stats and report to Cluster. Interpret stats during Cluster and Board Meetings. Monthly INEXCO Conduct report. Quarterly report to ERCO. Cluster Conduct Committee. Cluster ERCO quarterly. Identify efficiencies and potential areas for digitisation of conduct metrics with a view to statistical analysis and reporting on a granular data level.
• Projects: MCCP; Alignment between RDR / legislative requirements and Group / Industry best practices and possible efficiencies.
• Research and Training: Ensure that the business understands international best practice in its decision. Ensure that one is always up to date with current trends / international best practice.
• Committee Membership: ERCO (invitee), Ad hoc Resolutions Forum (Member), Governance DIVCO (invitee) CX Manco. Functional area MANCO / DIVCO slots - to give business to raise MC concerns / issues.

 
People Specification

• Essential Qualifications - NQF Level
• Professional Qualifications/Honour’s Degree
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Relevant qualification in risk/ compliance/ legal

Type of Exposure

• Ability to develop world class presentations
• Strong interpersonal and relationship management skills; including the ability to identify and resolve conflict and resistance.
• Implemented Projects
• Achieved transformation and innovation results
• Working with a cross functional team to deliver projects
• Managed and developed staff

Minimum Experience Level

• 5 years experience in Insurance and / or General Banking of which 2 - 3 years in Risk Management is preferred.

Behavioural Competencies

• Adaptability
• Building Partnerships
• Decision Making
• Influencing
• Monitoring Information
• Planning and Organizing
• Stress Tolerance
• Technical/Professional Knowledge and Skills