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Clickatell is a cutting edge technology company and global leader in mobile messaging that enables effortless, personalized, and contextual digital interactions between businesses and their customers. Clickatell was the first company to enable a web to mobile app from any website in the world and, harnessing over a decade of insight into the complexities of...
Purpose
We are seeking a Senior Product Manager to join our Champion team focused on disrupting a $50B+ market. This role is deemed essential in managing and growing our SMS service offerings. The role will specifically focus on managing the SMS communication channel operating Clicktatell’s SMS platforms. SMS communication is critical component of our customers chat commerce journeys.
We Do The Right Things
Responsibilities of the Role
As a member of the global Clickatell Product Management team, the successful candidate will own the end-to-end lifecycle of the assigned product(s):
Management of Clickatell's SMS product portfolio and related platforms, operational support and administration systems
Drive the vision, roadmap and development of the SMS messaging channel across Clickatell's SMS messaging platforms
Collaborate closely with stakeholders across the company to plan and execute end to end SMS based solution development involving multiple products and systems
Drive new product introductions through all stages of the product development process including business cases, development, GTM, launch schedule, trainings, and pricing
Manage product delivery into a series of releases and work with the engineering team to facilitate the rapid and accurate delivery of product features and use-cases
Perform backlog tracking of operational and bug issues and prioritization jointly with stake holders. Interface with stakeholders like Product Managers, Support, Marketing, Sales, etc.
Take responsibility for final user acceptance testing (UAT) of SMS releases
Develop business & product requirements, operational processes, and other relevant product documentation in collaboration with multidisciplinary teams both internal and external
Design and create process documentation required to help collaboration in our expanding organization
Design necessary handoff processes with key stakeholders; Publish and execute against these processes
Engage on a regular basis with Support and Sales teams, bringing them up to date regarding releases, new developments, and major changes
Support Sales in key sales deals
Manage EOL process for legacy SMS products and the transition of legacy SMS platform customers to new SMS offers and services
Define, publish, and own metrics as part of product launches and feature development and report on these on a scheduled and ad hoc manner as required.
Support the Product Leadership team in analysing opportunities and developing the relevant artefacts such as business cases, leadership presentation material, etc.
Ensure you have clear and articulated vision, mission and key performance indicators for each aspect of your products and analyse behaviour and identify inhibitors and opportunities
Perform market research and coordinate output documentation with the Product Marketing team to fully understand clients, competitors, and markets
Cooperate with the Partnership team to stay on top of changing SMS regulations coming from mobile operators or country regulators and implement new requirements
Requirements
Requirements of the Role
Bachelor’s or Master’s degree in Computer Science / Engineering or Business degree / diploma (BBA, MBA, Business Analysis certification)
Work Experience
Minimum 5 years’ experience as product manager or product owner or technical lead of mobile/SaaS software applications. Messaging or telecom specific experience is a plus.
Experience managing software or telecommunication products at various stages of maturity, from legacy to new implementations
Technically savvy, experience with cloud services, APIs, communications, software, devices, and mobile services
Experience working with Agile Methodology, SDLC and Scrum and demonstrated experience in managing end-to-end software product lifecycles.
Experience working in a fast-paced technical software development environment where Agile (Scrum) methodologies are practiced
Bonus: Experience in market analysis and competitor research
Bonus: Experience in collaborating with Sales and Solutions Engineering for large customers
Knowledge and Abilities
Domain knowledge in delivering SaaS products for a B2B software provider.
Strong analytical skills is a non-negotiable
Have a keen interest in product management and mobile (messaging) services
Excellent communication skills in the form of written, verbal, and presentation in front of an audience
A Bit About You
You are a pacesetter, who is strong in execution and comfortable in a fast-paced environment and working across multiple projects simultaneously. You set the priorities to deliver practical solutions for opportunities and change. You achieve results though maximizing resources and leading the way to the best solutions. You build and invest in relationships and influentially engage across teams, and with specialists, to brainstorm and arrive at the right answers. You develop, finetune and manage processes and coach the team on procedures and adopting new techniques. You are incredibly independent and a self-starter with a microscopic attention to detail. You take initiative by being resourceful and proactive.
Benefits
Why You Should Join
Perks of the Role
Healthcare, Retirement Fund and Risk benefit company contributions
Quarterly performance incentives
Reimbursable Communication allowances for internet and mobile phone bills
Half-day off on your birthday
5 personal days leave a year, over and above your annual leave
Remote Working (our offices are currently open for essential use only due to COVID-19)
Home office set-up with laptop, monitor, chair and UPS
Stronger Together
Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.
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