Specialist Continuous Improvement at Vodafone Global Enterprise

Role purpose:

The Specialist Continuous Improvement will report into the Principal Specialist Continuous Improvement and will be responsible for the facilitation of continuous improvement workshops to ensure that effective CI frameworks and tools are applied to achieve the required benefits.   

Your responsibilities will include:

Analysis

• Analyse operational performance data and identify problems in early stages
• Develop problem charter for CI Initiatives
• Detail data analysis to determine root cause of business problem
• End-to-end business process design
• Document findings and recommendations
• Compile business cases for CI initiatives
• Post-implementation reviews on CI initiatives

Continuous Improvement (CI)

• Facilitate CI workshops with cross-functional teams using CI tools and techniques 
• Provides CI training to relevant leadership and business resources
• Supports the development and on-going relevance of Vodacom South Africa’s CI framework

Project Management 

• Project manages individual CI office initiatives
• Collaborates with all relevant internal and external parties to develop and implement solutions
• Keeps all stakeholders updated by conducting progress meetings (performance against KPIs) and reporting
• Ensures sound inter-group relationships, by ensuring timeous response to requests, information, and requirements
• First line of conflict resolution outside of individual initiatives

Stakeholder management 

• Builds effective professional relationships with business partners
• Manages expectations key stakeholders and keeps commitments or promises

The ideal candidate for this role will have:

• Matric is essential 
• B degree – (preferred) or equivalent experience
• Process Mapping Tools
• Certificate in Project Management (Desirable)

Experience:

• This role requires a broad and comprehensive understanding in multiple disciplines relevant to the business 
• 3 to 5 years experience  with a 3yr Degree/Diploma or  5 years experience with Matric with working experience in:
• Change management 
• Stakeholder management 
• Proven business analysis skills
• Leading and supervisory skills
• Persuading and influencing
• Planning and organising
• Presenting and communicating information
• Relating and networking
• Writing and reporting
• Formulating strategies and concepts

Core competencies, knowledge, and experience:

• Strong analytical; research and forecasting skills
• Ability to work cross-functionally in order to achieve desired results
• Strong presentation skills
• Excellent verbal and written skills
• Customer focus with regards to understanding the service being delivered