Supervisor: Stock at Altron Bytes Systems Integration

Job Description

KEY RESPONSIBILITIES:  
Customer  

• To eliminate customer queries.
• To enhance customer satisfaction.
• Display a total commitment to putting the customer first.
• Liaise with customers regarding queries on deliveries.
• Follow up to ensure all customer promises are executed.
• Evaluate goods returned from customers.
• Assist drivers with delivery addresses and contact details for customers.

Finance

• To ensure that stock balances by doing accurate shipments.
• To avoid lost picking slips.
• To enhance customer service.
• To adhere to SLA.

Human Capital

• Identify training that is required.

Internal Processes

• Check Astea for orders ready to release on a continuous basis.
• Release orders due and for which stock is available.
• Hand pick slips to pickers.
• On receipt of picking slips from pickers convert pick slips into delivery notes for actual quantities picked.
• Follow up with pickers regarding picking slips not returned within two hours from issue.
• Liaise with work control re urgent requirements.
• Liaise with transporters regarding prioritising of deliveries according to arrangements with customers.
• Advise management in case pickers cannot find the stock.
• To ensure that the physical stock and delivery notes as per Astea balance.
• Make two copies of each delivery note and attach to the original DD.
• Hand all Delivery documents to security.
• Ensure that all pick slips issued are accounted for by end of day.
• Ensure all scheduled picking and packing of products to External & Internal Customers are affected timeously to meet the SLA’s set for delivery & collection.
• Assemble customer orders for delivery.
• Physically pick orders for technicians when we are short staffed or if the orders are urgently requested.

CORE RESPONSIBILITIES:

• Governance, Risk and Business Continuity Management
• Exhibit a proactive approach to attending to customer problems/needs to avoid customer dissatisfaction at all costs.

QUALIFICATIONS AND EXPERIENCE:

Educational Qualification

• Grade 12
• Diploma advantageous

Years of Experience

• 2 - 4 years Supervisory experience

Education

• Advanced Diploma, National Certificate Level 4 (N4) / Grade 12  (Required)