Jobs at Altron Bytes Systems Integration

Job Description

• The Sales and Customer Liaison Officer will be part of a team servicing and increasing sales of Netstar Products within a key account which is in the insurance segment. The candidate will be primarily responsible for driving and increasing sales of Netstar products in an insurance call centre environment thus basic knowledge of the short term insurance industry is a requirement.
• He/she will also act as a liaison between the key account and Netstar.  

The role will also include the below :

• daily communication with sales agents and team mangers at the key account and various departments at Netstar
• planning and implementation of sales drives to increase sales at the key account
• daily compilation of sales statistics and reporting
• presentations and training to new and existing call centre agents on Netstar products, dealing with agent or client queries, as well as reporting and administrative tasks.
• Creating brand visibility within the key account  
• Liaising with, and answering enquiries from sales agents and team managers based at the key account, often via telephone and email.
• Assisting with the planning and implementation of sales strategies and campaigns
• Communicating with colleagues and key stakeholders internally and at the key account
• Maintain and grow relationships internally and at the key account.
• Identify opportunities to increase sales 
• Presentation and training of Netstar products and services to individual or groups of agents in a call centre environmentKeep record of sales and communicate stats to sales agents and brand managers at the key account
• Must be able to attend functions were needed
• Adhere to KPI and targets as set out by management

Essentials

• Basic knowledge of the short term insurance industry
• Understanding Call centre principles and practices
• Ability to manage sales drives
• Strong Sales background
• Ability to resolve customer complaints
• Microsoft word / excel / outlook proficient
• Ability to work in a pressurised environment.
• Excellent communication skills (written & verbal).
• Ability to handle escalations and take ownership.
• Decision making ability
• Mange administration workloads and reports
• Self motivated and driven

Education

• National Certificate Level 4 (N4) / Grade 12: Marketing
   

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Job Description

KEY RESPONSIBILITIES:  

• D365 stock recording is always current and up to date.  Less than 1% deviation in actual vs D365 total stock value.
• Drive successful execution of all sales orders with exception totaling less the 2%.
• View successful quality control checks of sales orders with no errors. Ensure all sales orders have been through the quality order process before distributions/shipping occurs.
• Full function of order execution on all outbound orders.
• Minimizing credit note processed within the organization when delivering the right product to the customer.
• Drive customer experience.
• Drive successful delivery of orders to customers with no errors.
• D365 stock recording always current and up to date.  Less than 1% deviation in actual vs Astea total stock value.
• Performing safety checks and equipment inspections.
• Maintaining accurate and timely paper and D365 F&O information.
• Drive successful compliance to ISO 9001 and ISO 45001 with no critical findings.
• Employee engagement score improvement
• Living the Altron Values / Leadership Competencies
• Apply Continuous improvement practices. Identify areas of improvement, amend or adjust existing work procedures and practices where required in line with approval from Senior Manager: SHEQ Management & Warehouse

CORE RESPONSIBILITIES:

Manage Inventory

• Route variance analysis and reconcile actual vs theoretical stock volumes at weekly cycle counts, half year and financial year end stock counts.

Processing of orders for Dispatch

• Pick, pack & ship – timely processing of sales orders to fulfilment status for invoicing.
• Pack stock for collection from customer and prepare the documents for logistic company to collect stock to be shipped,
• Lease with logistic company for collection even if this is after normal business hours or over weekends.
• Ensure delivery notes/PODs are timely sent to Billing department to trigger customer invoicing.

Liaison

• With freight company with regards to ETA of deliveries,
• Supply Chain Manager with regards to stock needs and availability, ETAs, on packaging material
• Lease with Customers with regards to open sales orders and collection.
• Lease with Nexus internal staff when sales orders were fulfilled for customer invoicing

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric
• Certification / accreditation in inventory record keeping / stock control/ warehousing / warehouse management.
• Forklift / reach truck competency.
• Commercial Driver’s License
• Professional Qualifications

Computer Literacy

• Microsoft D365 Warehouse functions (bonus)

Years of Experience

• Minimum 3-5 years’ experience

Other requirements

• Process driven
• Auditing processes 
• Solution Sales Methodologies 
• Relevant Industry/Domain knowledge 
• Assertiveness 
• Attention to detail 
• Professionalism 
• Presentation
• Customer relationship management
• Time management
• Take initiative
• Corporate Governance 
• Flexible working environment

Competencies:

Behavioural Competencies

• Communicating and Informing
• Results Driven
• Intellectually capable
• Complex solution Sales & Support
• Organised and Thorough
• Team player
• Willingness to work under pressure and work outside Job Description
• Knowledge of warehouse software packages and MS Office proficiency
• Ability to input, retrieve and analyse data
• Hands-on commitment to getting the job done

Learned Competencies

• Differentiation, Justification and Powers of Persuasion
• Prospecting
• Product/Service knowledge

Hygiene Factors

• Copes with Change
• Desire to Develop & Grow
• Integrity, Values & Trust
• Logical Thinker
• Passion for customers & Excellence

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Job Description

KEY RESPONSIBILITIES:  
Customer  

• To eliminate customer queries.
• To enhance customer satisfaction.
• Display a total commitment to putting the customer first.
• Liaise with customers regarding queries on deliveries.
• Follow up to ensure all customer promises are executed.
• Evaluate goods returned from customers.
• Assist drivers with delivery addresses and contact details for customers.

Finance

• To ensure that stock balances by doing accurate shipments.
• To avoid lost picking slips.
• To enhance customer service.
• To adhere to SLA.

Human Capital

• Identify training that is required.

Internal Processes

• Check Astea for orders ready to release on a continuous basis.
• Release orders due and for which stock is available.
• Hand pick slips to pickers.
• On receipt of picking slips from pickers convert pick slips into delivery notes for actual quantities picked.
• Follow up with pickers regarding picking slips not returned within two hours from issue.
• Liaise with work control re urgent requirements.
• Liaise with transporters regarding prioritising of deliveries according to arrangements with customers.
• Advise management in case pickers cannot find the stock.
• To ensure that the physical stock and delivery notes as per Astea balance.
• Make two copies of each delivery note and attach to the original DD.
• Hand all Delivery documents to security.
• Ensure that all pick slips issued are accounted for by end of day.
• Ensure all scheduled picking and packing of products to External & Internal Customers are affected timeously to meet the SLA’s set for delivery & collection.
• Assemble customer orders for delivery.
• Physically pick orders for technicians when we are short staffed or if the orders are urgently requested.

CORE RESPONSIBILITIES:

• Governance, Risk and Business Continuity Management
• Exhibit a proactive approach to attending to customer problems/needs to avoid customer dissatisfaction at all costs.

QUALIFICATIONS AND EXPERIENCE:

Educational Qualification

• Grade 12
• Diploma advantageous

Years of Experience

• 2 - 4 years Supervisory experience

Education

• Advanced Diploma, National Certificate Level 4 (N4) / Grade 12  (Required)

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Job Description

• To work effectively with the key stakeholders across the Hybrid Cloud Infrastructure practice and sales teams within Altron Digital Business to effectively lead the aligned pre-sales engagements to success.
• To engage with CxO level stakeholders at prospective clients in advisory capacity to deliver high impact solution-shaping workshops
• Analyse customer business problems, elicit functional and non-functional requirements, and formulate actionable strategies to solve customer challenges by leveraging existing offerings or through the creation of new offerings
• Producing compelling value propositions and customer solutions, throughout the sales lifecycle, owning the Hybrid Cloud Infrastructure elements of formal RFI/RFP and client conversations / presentations as required
• Be fully mobile and support sales teams in client presentations and meetings, supporting the proposed technical solutions
• Working with the sales teams, contributing to sales and margin target achievements on assigned pipeline opportunities
• The ability to lead workshops and brainstorming sessions designed to identify and plan high value strategic solutions
• Ensuring Altron DB quality and efficiency practices are adhered to
• Remain technology and market awareness to ensure the production of relevant customer propositions and offerings

Expertise:

• The ideal candidate will be an experienced in Pre-Sales with a proven track record of winning business and guiding clients through the entire client acquisition process:
• Huawei Certified Expert (HCIE) Datacom or R&S
• Requires 8-12 Years of experience in end-to-end pre-sales on high net worth deals and comes from Solution Owner / Enterprise Architecture background
• Experience in Pre-Sales, ability to understand customer pain points, requirements and translate these into a winning solution approach, responding to RFPs for infrastructure and cloud solutions and services
• Strong client facing and communication skills and capable to independently think, conduct customer workshops articulate and comprehend customer pain points in technology and commercial areas for providing solutions
• Hands-on Public/Private cloud infrastructure design and deployment experience in enterprise organizations
• Good knowledge towards cloud transformation and migration engagements.
• Excellent understanding of various cloud technologies- Azure, AWS, and VMWare on AWS

Proven track record and accurate solutions estimations in:

• Cloud infrastructure design - including network topology and security considerations
• Automation and Configuration management
• Cloud consumption and economics
• Software Defined Data Center (SDDC) Solutions (e.g., Azure Stack, vSAN/Nutanix ,vRA and VCF)
• Excellent soft skills particularly in client expectation management
• Ability to articulate to both technical/non-technical stakeholders for RFPs
• Ability to maintain initiative and focus during negotiations for RFPs
• Vendor Interactions (NetApp, VMWare, Veeam, Nutanix, Huawei, Dell, and others)
• Good understanding of various IaaS platforms including Virtualisation (VMware, Hyper-V, Openstack etc) as well as other public/private and hybrid cloud technology stacks (e.g. Hyper -converged systems, Azure Stack)
• Good understanding of software-defined infrastructure for different OEMs, like Huawei, DELL -EMC, VMWare, NetApp etc.
• An appreciation for micro-Services and surrounding technologies/tools (such as containers, Kubernetes, Openstack, etc.)
• Good Multi Operating System /Hypervisor knowledge: Windows, Linux OS, ESXi, Hyper V services along with storage management, SAN, NAS, Backup, Security, etc.)
• Cloud certification is desirable - e.g., AWS/Azure/VMWare: Cloud Platform and Infrastructure
• Experience architecting infrastructure solutions using both Linux/Unix and Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures
• Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers
• Outstanding presentation and communication skills, especially with senior level stakeholders
• Experienced in eliciting requirements from formal and informal documents and conversations
• Experience mapping RFI/RFP requirements to Services, Solutions and Offerings
• Experience scoping, defining and commercializing value propositions
• Ability to collaborate across the business where required
• Be proficient in assessing options (e.g., risk, performance, cost-benefit) and informing decision-makers with persuasive visualizations based upon assessment outputs
• Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers
• A solid foundation in developing innovative GTM propositions, Customer Solutions, commercial proposition are key pre-requisites
• Any Network Security experience will be advantageous

Education

• National Diploma: Information Technology (Required)