Supervisor User Support at Sibanye-Stillwater

Minimum Required Qualification:

• Have NQF 5 (Higher Certificate) in Human Resources/ Payroll.

The Appointee should:

• Clear security screening record.
• Clear credit record.
• Valid driver’s license (if applicable)
• Have a minimum of 3- 5 years experience in HR and Payroll Functions
• Competent use of computer systems
• Have experience in working with all levels of the organization

Advantageous Qualifications:

• Relevant short courses in HR or ICT

Additional Requirements:

• Computer skills (MS Office and Symplexity).
• Detail knowledge of HR policies
• Detail knowledge of TA policies
• Advanced communication skills
• Ability to formalize technical requirements from business requirements

Key Responsibilities:

• Confirm compliance to organisational best practises and information systems controls, i.e. quality standards, processes and procedures.
• Confirm system maintenance, changes and information are processed in line with good governance requirements, accuracy and timeframe standards
• Provide technical assistance and support to end-users, addressing hardware, software, and network-related issues.
• Troubleshoot problems, diagnose root causes, and resolve technical issues promptly.
• Ensure excellent customer service by responding to user inquiries and requests in a timely manner. Analyze existing computer systems and recommend upgrades and improvements.
• Oversee the installation and maintenance of systems, including both software and hardware components.
• Implement safety procedures and data recovery plans to safeguard critical information.
• Evaluate and select external vendors for IT services, software, and hardware procurement.
• Negotiate contracts, manage vendor relationships, and ensure service level agreements are met.
• Evaluate and select external vendors for IT services, software, and hardware procurement.
• Negotiate contracts, manage vendor relationships, and ensure service level agreements are met.
• Maintain accurate records, including system configurations, user manuals, and troubleshooting guides.
• Document IT policies, procedures, and standard operating guidelines.

Deadline:18th March,2026