Training Consultant at Sun International

Job Purpose

• The Training Consultant will be responsible to facilitate the needs analysis, planning and delivery of learning content for existing SunBet systems, services and products as part of the implementation of new systems and changes within the business with the aim of closing knowledge and skills gaps and enabling and supporting users in the delivery of SunBet business objectives both nationally and internationally, in line with legislation, BBBEE targets and Company standards.
• This will include collaborating with various HODs and teams across the business to ensure all new team members are fully onboarded and have a full understanding of SunBet’s business objectives, products, services and systems.

Education

• Grade 12
• 2-Year tertiary qualification in learning and / or ODETDP is preferred

Experience

• Minimum 5-6 years experience as a Learning & Development facilitator or as an operator within the SunBet business
• Knowledge of the SunBet business, systems and products

Skills and Knowledge

• Conceptualising
• Integrating (Connecting; Collaborating; Consulting and Managing Conflict)
• Influencing Skills
• Managing Customer & Stakeholder relationships
• Innovating
• Initiative
• Driving results
• Emotional Maturity
• SunBet Product, Services and System knowledge
• Learning needs analyses
• Learning & development methodologies in development, design
• Facilitation skills
• Business Acumen
• Project Co-ordination
• Proficiency in MS Office; Peoplesoft
• Communication skills (Verbal and Written)
• Personal Credibility & integrity
• Clerical administration skills

Key Performance Areas

• Be the first point of contact for all transactional learning and development-related queries within SunBet
• Maintains learning and development event records by recording course codes, calendars, process event names, logistical information, attendance registers
• Administer learning-related documentation for the creation of new programme requests; and the amendment of existing programme requests
• Update the learning management system with programme information related to bursary applications; study assistance loans; management development programmes and learning initiatives and programmes, ensuring all data is accurate and complies with audit requirements
• Identify, classify, maintain and protect learning and development related files, documentation and sensitive information consistent with record handling and audit requirements.
• Support the preparation of mandatory plans and reports, by capturing and / or conducting internal audits of data to ensure data is clean for submission
• Monitor and track nominations for learning and development programmes, highlighting any challenges, lack of nominations and non-attendance to management for resolution
• Compile a tracking system for monitoring bursary applications and study assistance loans, and results
• Compile an electronic filing system and ensure all files are up-to-date and accessible
• Provide administrative support for the processing of learnerships
• Communicate details and logistics to attendees in advance of the event happening
• Provide administrative support and respond to queries received by the department (including responding to e-mails, mail and telephone enquiries), escalating or redirecting any issues identified
• Update electronic repositories and shared folders with templates and support documentation  around the various processes
• Troubleshoot and resolve queries and issues with stakeholders, escalating where required.
• Supports the relationship with learning providers through regular engagements to ensure learning content design, and performance objectives are achieved
• Facilitate learning programmes and learning content, specifically relating to product, service, and system requirements; as well as the monthly onboarding process of new starters with SunBet both nationally and internationally
• Plan and co-ordinate training interventions to support end users / employees in delivering successfully against objectives
• Evaluate and ensure user readiness for operational delivery and performance
• Monitor the execution of training projects, escalating any issues and challenges with management and HR
• Gain a good understanding of business objectives, deliverables and performance challenges being experienced in the various areas of the business
• Partner with SunBet HR and Central Learning and Transformation to facilitate learning needs analyses processes and results, relative to business objectives
• Make use of relevant learning documentation, tools and templates to document and record learning and development discussions, analyses and reporting
• Conduct analyses of trends, development plans, survey results and assessment results to ensure that learning needs analyses support business operational goals
• Where trends are identified, conduct analyses (including observations / interviews) to investigate issues being experienced in the operations, diagnose and identify the route cause of the issue.
• Make recommendations on learning initiatives to improve performance and delivery
• Construct relevant learning solutions, presentations, training material, etc. and provide advice to facilitate the implementation of relevant learning solutions and interventions
• Source relevant learning service providers; courses or programmes to close gaps as required
• Prepare progress reports against the implementation plan
• Implement measurement activities to evaluate the effectiveness of learning content to ensure stakeholder requirements are met and expected transfer of knowledge, skills and ROI is achieved
• Set up electronic files to ensure that all information is appropriately documented and secured
• Track budgeted project and learning content expenditure