Training Content Designer at Fidelity Services Group

• We are seeking a highly competent and experienced Training Content Designer to develop, manage, and deliver high-quality development programmes across the organisation. The ideal candidate will combine instructional design expertise with strong facilitation skills and proven managerial experience.
• This role requires a strategic thinker who can design impactful learning solutions aligned to business objectives, while also managing training projects, stakeholders, and programme performance.

Key Responsibilities

Learning Design & Development

• Design, develop, and review training materials, facilitator guides, learner workbooks, assessments, and supporting resources.
• Develop structured development programmes (leadership, supervisory, technical, and compliance-based).
• Ensure alignment with organisational strategy and competency frameworks.
• Apply adult learning principles and instructional design methodologies.
• Convert technical and operational content into engaging learning interventions.
• Integrate blended learning approaches (classroom, virtual, e-learning, and workplace-based learning).

Facilitation & Programme Delivery

• Facilitate development programmes at various organisational levels.
• Deliver engaging, interactive sessions that drive measurable learning outcomes.
• Manage classroom and virtual training environments effectively.
• Conduct learner assessments and provide constructive feedback.
• Monitor and evaluate training effectiveness.

Programme & Project Management

• Manage end-to-end training projects, from needs analysis to evaluation.
• Coordinate programme logistics and scheduling.
• Ensure quality assurance of training content and delivery.
• Maintain compliance with relevant accreditation and regulatory requirements (where applicable).
• Track and report on programme performance and learner progress.

Managerial Responsibilities

• Lead and mentor junior facilitators and instructional designers.
• Manage training budgets and resource allocation.
• Oversee training performance metrics and improvement initiatives.
• Engage with senior management and key stakeholders to identify development needs.
• Drive continuous improvement within the Learning & Development function.

Minimum Requirements

• Degree or Diploma in Education, Human Resources, Training & Development, Industrial Psychology, or related field.
• Relevant facilitator and/or assessor certification (where applicable).
• Minimum 5–7 years’ experience in training design and facilitation.
• Minimum 3 years’ managerial or supervisory experience within a learning environment.
• Proven experience in designing structured development programmes.
• Strong understanding of adult learning principles and instructional design frameworks.
• Excellent communication and presentation skills.
• Strong organisational and project management capabilities.

Competencies

• Strategic thinking and planning
• Leadership and team management
• Stakeholder engagement
• Strong analytical and problem-solving skills
• High attention to detail
• Ability to work under pressure and meet deadlines

Preferred Experience

• Experience within corporate or regulated environments.
• Exposure to accreditation frameworks and compliance reporting.
• Experience with digital learning tools and LMS platforms.