BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We ca... read moreter for a wide range of business transformation requirements with an even wider range of solutions that reduce costs, increase profits, maximise productivity, and future-proof your business.
We pride ourselves on being Africa’s premier end-to-end digital solutions partner, providing the world’s most advanced Information and Communications Technology (ICT) to companies of all sizes. Together with Telkom, South Africa’s leading telecommunications provider, we have over 100 years of experience. working with JSE-listed enterprises, public sector organisations, state owned entities and medium-sized businesses around the globe.
Ultimately, our passion is to make a difference and enrich communities by making the impossible possible, through technology.
Responsible for order processing, billing, and porting of all Business Commercial applications, requests and projects for voice and data services on Fixed, Mobile, Fixed Mobile Convergence and C
To understand the Client’s future business requirement, coordinating the translation of those into Capacity/Availability Requirements. Consolidate applicable statistics and present interpreted r
Core Description (Duties & Responsibilities) To manage the day-to-day running and delivery of projects with BCX customers within the specified and agreed upon scope, timeframe, budget and quality
Core Description (Duties & Responsibilities)
Deliver against the Customer Specific Asset Management Processes and Procedures
To effectively manage the clients Hardware and Software Assets
Core Description (Duties & Responsibilities) Perform administrative functions to enable the efficient and effective management of debtors for the company, in compliance with company policy and pro
Synthesise data through the creation and running of analytical models based on critical questions pertaining to customer experience. Apply analytics to assemble and integrate data from diverse s
The main purpose of this position is to perform different types of support at the customer’s location, such as troubleshooting, setup, and installation of systems and equipment.
Require
o troubleshoot desktop and point of sale problems, determining a source and advising on the appropriate action. Interacting with the customer/3rd party to resolve calls as 1st line support or allocate
(Duties & Responsibilities)
Deliver against the Customer Specific Asset Management Processes and Procedures
To effectively manage the clients Hardware and Software Assets
Maintain
Provide applications support by means of broad area competence, investigates problems and other requests for support and determines appropriate actions to take.
Ensure all work is performed and d
Information Security Risk Management:
Report on Enterprise Information Risk
Research Identify and Assess Information threats to business (New and existing)
Project and Change Consultation an
Knowledge and Skill:
Demonstrate An Understanding Of Documentation For Computer Applications
Test A Computer Application Against A Given Specification
Apply The Principles Of Quality Assuran
Establish growth and revenue goals based on the current and future needs of the consumer
Work with multiple sales and technical teams to define and execute joint technology, marketing and sales i
To carry out the identification, logging, resolution of password related calls, and correct allocation of calls. This is to be achieved in accordance with service quality and within the allocate
To supervise the Customer First Centre (CFC) operations to enhance service excellence towards customers, in accordance with contractual obligations as per the service level agreements.
Required Certi
To carry out the identification, logging, and correct allocation of calls. This is to be achieved in accordance with service quality and within the allocated timeframe to meet client expectations.
The Regional On-Site manager remains accountable for on-site support services within his/her respective area and needs to ensure operational management and execution of associated services is managed
The purpose of the job is to deliver remote and onsite services to a specific customer and ensure SLA and standards are kept. To ensure that the customer has 99% uptime in terms of real time communica
