Key Deliverables / Primary Functions
Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
ABOUT THE JOB
Key Role is to implement category growth drivers relevant to customer / channel, embedding category strategy within customer teams and customer plans, & deploying category stra
The Customer Development Team Leader plays an intergral role in ensuring profitable growth by:
Business Development and Monitoring
Building and managing relationships with key players in the
Purpose of the Job
The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience.This role will answer questions, resolve any
Purpose of the Role
The purpose of the Customer Engagement Manager is to deliver digital and analytical solutions that optimise Shoprite’s customer engagement capabilities while del
Job Summary
In this role, you will be responsible for liaising between the Operations Leader and the team of associates, to ensure the client’s services are delivered promptly and accur
The Operating Leader manages a team of Operations Managers and Front-Line Managers, ensuring their development in relation to the needs and expectations of the client they are assigned to. This person
Role Overview:
The Customer Satisfaction and Quality Manager is responsible for providing leadership and management for customer satisfaction and Quality. The person in this role will manage
What You'll Bring:
Inspire customer confidence through timely and reliable communication and project management.
Lead and deliver customer initiatives and manage all phases of
Minimum Requirements
Matric
1 - 2 Years industry relevant experience in maintenance environment
Planning and scheduling experience will be advantageous
MS Office (With medium to stro
Main job purpose
To do skills needs analysis, assess current skills, train on and develop soft skills, business operations, processes and IT systems to ensure a high performance (high-performanc
What You'll Do
Mitigate risk associated with you account set to improve Gross Revenue Retention.
Manage relationships with key stakeholders within a large volume account set.
Understand
Role Responsibilities
Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs
Maintain solid knowledge of Refinitiv propositions to initiat
The Opportunity:
Join our Management Trainee Programme and immerse yourself in an environment where the seed of your unleashed potential is nurtured and grown through a fast-paced, accelerated l
Job Description
DELIVER EFFICIENT AND EFFECTIVE CUSTOMER DELIVERY SERVICE:
Carefully assess and prioritise all incoming calls;
Ensure all IMO’s are fulfilled i
Key Responsibilities.
Once you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls which is made up of:
You Bring:
7+ years Contact Centre Management experience
5+ years Head of Operations experience
5+ years’ experience with Contact Centre software suites
Minim
Description
We are seeking a passionate and dedicated Customer Service Manager who thrives on enhancing client experiences, particularly within the financial services industry. The ideal candida