Available Roles at Intelligent Debt Management

The Intelligent Debt Management (IDM) Group, South Africa’s largest and multi-award-winning debt management company, has a position available for a Product Designer. For you, as a Product Designer, it is a great opportunity to make a difference in the lives of millions of consumers who use our platforms.

Key responsibilities:

• Work closely with Product Owners, Business Analysts and key stakeholders to brainstorm solutions to challenging problems
• Translate concepts into user flows, wireframes, mockups, and UI designs that clearly illustrate how the digital products function and look
• Communicate UI mockups and designs effectively to key stakeholders
• As the Product Designer for Digital Technology, make vital decisions about the UI and UX of the platforms
• Create and maintain brand design systems for platform-wide usage
• Identify UX problems
• Optimise UX based on user feedback and data-learnings
• Prepare and handoff final assets to developers
• Bonus skill: Creating original design elements (e.g. illustrations, images, sketches, and tables) according to corporate brand guidelines
• Bonus skill: planning and conducting user research in a variety of formats, including surveys, remote and in-person user testing

Role requirements:

• A graphic design qualification from a reputable institution or relevant tertiary qualification
• At least 5 years of relevant work experience
• Expert knowledge in standard UI/UX software such as Figma and Adobe Create Suite
• Expert knowledge of user-centred design principles and mobile-first design
• Strong interpersonal skills
• Natural problem-solver
• Excellent written and verbal communication skills
• Meticulous attention to detail while keeping an eye on the big picture

Ability to:

• iterate design solutions efficiently and intelligently
• effectively work across multiple products
• function with a high degree of autonomy 
• work with company brand guidelines

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Growth Analyst - LMS Specialist

Our Growth Analytics team works closely with the Sales and Marketing teams to help deliver on growth projects for the company. The team is responsible for advanced analytics, predictive models and providing insights, with the intention of improving overall conversions. Along with strong analytical capabilities, Growth Analysts have excellent communication skills and are able to communicate insights and results back to business.

The LMS Specialist will assist with four main areas, namely: the management of LMS, lead source management, Outbound, and the monitoring of model rollouts. The management of LMS means that the individual will monitor and adjust dialling rules, monitor quality of leads in LMS, and create and maintain user groups etc. To achieve this, the LMS Specialist will need to work well with IT, the Dev team, and Projects, to carry out initiatives. Lead source management involves assisting with the creation of new campaigns and ensuring that core visualisation tools (e.g., Funnel reports, TV Screens) are updated accordingly. The Outbound element includes moving teams to relevant campaigns as and when needed and ensuring that teams are working on the correct lists. Finally, a core function of the LMS Specialist role is to ensure that new models implemented, in collaboration with the Data Scientist, are monitored and visibility is given to key stakeholders.

The role will entail:

• Providing actionable insights that will drive growth
• Independent management of LMS rules from a business expectation perspective
• Ownership of lead dialling and prioritisation rules
• Maintain and improve lead source management practices
• Action changes on lead source visualisations and reports
• Monitor and report on lead pool status and quality
• Implement Outbound strategy and list activities
• Develop monitoring for any models rolled out within the onboarding area
• Presenting insights and performance history on a weekly/monthly basis
• Conducting investigations and analysis for senior management
• Ad hoc projects from Team Leaders

Desired Background:

• 2-3 years of experience in analytics
• 1-2 years of experience in SQL
• Practical experience in problem solving and delivering insights
• Knowledge of various analytical tools
• Ability to work with large datasets
• Experience with data visualisation tools
• Proficient in Microsoft Office Tools
• Great communication and presentation skills

Apply

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Attention Graduates! We have an opportunity for you to use your qualification for good.

• If you’ve just finished your qualification in any financial-industry related field – like Management, Finance, Business, or Accounting, for example – then keep reading, you’ll want to hear this.
• IDM has permanent opportunities available for young, fresh talent like you. If you come with energy, confidence and ambition and the rest will come.
• What is the rest you ask? Growth, exposure, support, and a chance to help real people every day. 

Who is IDM

• Are you looking to use your newly earned qualification not only in the finance sector but also to add meaning and purpose to your career? If so, IDM is the place to be.
• The work we do and the way we do it makes a real, lasting difference to the lives of those we reach.
• As an award-winning industry leader in financial advice and solutions, IDM is positioned to operate in a largely underserved market and will continue to grow. We have big plans for our future, and that could include you!
• The people who thrive here genuinely care about making a difference, are self-motivated and driven, creative thinkers and collaborators, and are hungry to learn and grow.
• If you’re keen to gain diverse work experience and personal and professional growth within a supportive and vibrant culture, then send your application through! We can’t wait to hear from you.

What you can expect from your first year at IDM:

• Communication with clients you are helping on an ongoing basis (no face-to-face Client Service/Sales).
• Exposure to the biggest Financial Service Providers, including the big 5 banks
• Acquisition of expert knowledge of the National Consumer Act and Consumer rights.
• Opportunity to gain additional recognized qualifications and further study in the Financial Industry
• Operating from a professional office environment, equipped with everything you need for success
• Connection and networking with young, dynamic, and innovative co-workers.
• Possibility for amazing rewards and recognition
• Company benefits – like a half day off on your birthday, subsidized lunches, and more.

Requirements

• Must have completed a Degree/B-tech Degree/National Diploma
• Must live IDM's values
• Must be confident and well spoken
• Must be client centric

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Collections Consultant

The Intelligent Debt Management (IDM) Group, South Africa’s largest and multi-award winning debt management company, has a position available for a Collections Consultant within the Onboarding, Control and Support Team.

The Onboarding, Control and Support Team plays a hugely important role within IDM, by focusing on ensuring high payment ratios while building relationships and trust with our clients. This team provides a wonderful opportunity to grow your expertise within the company and to further your knowledge of the debt counselling process.

This role involves not only collecting money from clients, but also to focus on building strong relationships with clients, educating them on the importance of making regular payments while under debt review, to ensure they do not default on their payments.

The candidate must be highly energetic, efficient, motivated and ambitious as well as being prepared to commit to and grow with the business in the medium to long-term.

Key Responsibilities:

• Proactive engagement and relationship building with our clients.
• Calling clients prior to their first and second payments
• Calling clients following a missed payment
• Investigate historical data and arrears on rehab payments.
• Resolve client queries relating to missed payments.
• Educate clients by emphasizing the importance of making payments on time all the time.
• Improve collections by calling client before payment comes back as an unpaid; if unpaid, try to reclaim money within 7 business days.

Key Requirements/Competencies

• Previous work experience in a collections environment or similar role (1 to 2 years preferable)
• Relevant tertiary education
• Understanding of the debt review process and the importance of making regular payments.
• Excellent communication skills (written and oral)
• Excellent negotiation skills
• High level of attention to detail.
• Problem solving skills – ability to think on your feet.

Key Performance Areas (subject to change in the future):

• Number of clients contacted on the diallers.
• Payment ratios
• Unpaid conversion ratios
• How quickly a client makes up their payment