Career Opportunities at Diageo -(2 Positions)

Purpose of Role
Own, develop and drive the relationships and commercial agenda with customers – this is a customer facing role first and foremost Develop customer management capability Deliver breakthrough business performance within their account base

Top Accountabilities

• Develop truly extraordinary collaborative customer partnerships and strategies Management of profit and NSV targets – “being responsible for the numbers” Motivate sales teams behind clear, simple and powerful customer strategies. Develop and orchestrate end-to-end relationships via a cross functional network within Diageo and the customer base Lead multiple commercial, marketing, supply and financial touch points internally and externally
• Local owner: Talent Engagement Manager Updated 2018
• Drive the highest standards of execution for all specified channels. Obtain and apply facts and data, driving excellence in planning, decision making and performance measurement and taking corrective action as required.
• Contribute to shopper and category insight, resulting in powerful and breakthrough category strategies
• Develop and co-ordinate tailored brand activity by channel and major customer. Nielsen interpretation and development of corrective action plans.
• Develop accurate forecasting through demand planning resource Monitoring, evaluating and advising on Brand/Customer volume, trends and dynamics.
• Create and develop extraordinary account plans Implement and develop appropriate KPI’s

Qualifications and Experience Required

• Qualifications Suitable university degree.
• High cognitive ability
• Experience 6–10 years’ experience gained across commercial and other functions – cross functional experience an advantage.
• Minimum 2 - 3 years ‘Senior/Strategic’ Key Account Management experience or leading account team
• Experience managing account exceeding R900m NIV Cross functional integration and coordination Joint Business Planning knowledge and experience at strategic level Exposure across different channels and different levels of customer sophistication (e.g. National Accounts, Key Accounts and Field Sales)
• Track record of success in highly demanding sales organisations (FMCG) and in alcoholic beverages
• Strong knowledge & demonstrated delivery in challenging trading environments; understanding of channel, pricing, negotiations and strategy development
• Exposure resolving numerous conflict-filled situations
• Negotiation and conflict resolution with powerful customers
• Skills Leadership, sound commercial record, networking, influencing, communication, selling skills, planning, negotiating, training and development, performance management, problem solving and analysis and high degree of systems literacy. Agility, resilience and ability to embrace change a must

Barriers to Success in Role

• Lack of personal drive and self-discipline/self-management principles Inability to grasp complexity of market (multiple channels, languages, cultural differences, norms and practices) Lack of commercial track record highlighting successes to date (through commercial awareness, creativity and astuteness) Inability to influence people across the regional sales team and leadership team.
• Local owner: Talent Engagement Manager Updated 2018
• Lack of financial competence and budget management Low tolerance of ambiguity and lack of flexibility Unable to focus on detail and big picture simultaneously Finds conflict of personal risk excessively stressful Is not motivated by feedback Lacks competitive drive and focus Lack of ability to inspire change and momentum Inability to balance multiple priorities and work to a series of tight deadlines. Lack of passion for customers, shoppers and categories Lack of positive thinking – preventing the ability to create new possibilities Lack of technology literacy and interest

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Job Description :

• The role is accountable for ensuring that Diageo SA and is compliant to local legislation and/or equivalent Diageo codes of practice.
• Develop Implement and maintain a Quality Culture
• Facilitate and advise on the integration of Quality Systems into each relevant department
• Ensure Quality KPI’s are available and up to date for reporting purposes
• Partner the Risk Manager with the Formalizing of the SHE Agenda
• Accountable for the Internal Auditing Process
• Lead the compliance program with third party partners and key suppliers/customers
• Improve Service Levels in respect quality Assurance Program with Internal Customers
• The role is also accountable to ensure the protection of Diageo Brands, Ensuring Brand Equity
• Provide leadership in successful management of ensure that operational and business risks are identified and managed; and appropriate levels of control are identified, introduced, audited and reviewed
• Ensure compliance to the relevant local regulatory acts and legislation, compliance to Trade and Metrology act (quantity compliance); and compliance to the Liquor Products Act and the Foodstuffs, Cosmetics and Disinfectant Act.
• Drive Supplier Quality Systems and monitor their ability to conform and comply to Company requirements
• Drive capability development of staff in the Quality Team
• Maintain open communications with the Diageo Global departments

Qualifications

• Tertiary Qualification, preferably in a technical field and a Lead Auditor/Assessor Certification with at least 5 years management experience in a multi-discipline food manufacturing or Quality environment
• A sound knowledge of the Food Safety legislation of SA such as ISO 9001:2000 and/or SANS 10330: 2006
• Strong Functional/Technical Knowledge in the areas of Quality Management and Auditing, Hygiene and Food Safety (HACCP), Food Defence / Security,  Food Microbiology / Chemistry and Production process and associated risks
• Tried ability in the implementation, maintenance and administration of management systems which will minimize Quality and food safety risks
• Skilled in the normal business software tools such as Microsoft Word, Excel, PowerPoint and other PC Based systems
• Previous SAP Experience would be beneficial
• A good understanding of Diageo Global Risk Management Standards (Or Other) is an added advantage
• Effective problem-solving skills
• Energetic & driven to perform at the highest capabilities
• Good communicator - able to communicate with all levels of staff, Diageo Global Governance Team, suppliers, standards and legislative organizations.
• Demonstrates assertiveness to maintain high standards, capable of challenging others and comfortable with being challenged.
• Exhibits appropriate Behaviour in line with Diageo's Values at all times.
• Displays high level of integrity and openness, generates trust and confidence when dealing with people
• Able to cope with high levels of demand