Career Opportunities at Discovery Limited

Key Purpose

• Designing and implementation of a compliance risk management process that includes the provision of sound advice regarding legislation, regulation, industry standards, codes, guidelines, and best practice that are faced by the relevant stakeholder.

Areas of responsibility

The successful candidate will be required, primarily, but not limited to:

• Provide guidance through a multidisciplinary approach to multiple business and executive management to ensure that business objectives (strategic and operational) are aligned to the Regulatory Framework and Exposure profile of the business.
• Continuously monitor the Compliance Exposure on the Regulatory Frameworks applicable to the business and amending the level of exposure as required.
• Ensure delivery against a defined compliance work plan.
• Oversight and management of staff and all staff related activities, where applicable.
• Managing and improving the compliance framework for Regulatory Change.
• Manage and maintain the regulatory universe.
• Regulatory change and oversight:
• Provide guidance and support on new and changed regulatory requirements.
• Managing the regulatory changes, analysis of such changes and high-level evaluation of the impact on business operations and communicating to the different compliance units and/or executive management.
• Track progress on implementation of new and changed regulatory requirements. 
• Management of drafting, collating and submission of comments to influence the change of legislation.
• Build, develop and maintain relationships with the key internal and external stakeholders relevant to the functional area and / or area of specialisation.
• Provision of input into the regulatory training plans based on the regulatory universe and identified future needs. Training material support in terms of regulatory requirements, research and review.
• Group CRMP facilitation and system management.
• Drafting of regulatory change frameworks which meets the compliance-related objectives of the organisation.
• Reviewing of Group policies, where applicable, for overall regulatory requirements.
• Facilitate regulatory workshops with the relevant business owners on the legislative changes impacting  entities within the organisation.

Personal Attributes

• Ethical
• Driven
• Focused
• Organised
• Proactive
• Perceptive
• Outcomes focused
• Trustworthy
• Interpersonal Skills
• Team Player

Education and Experience

• Relevant tertiary qualification in Law and/or Commerce or similar
• Post-graduate qualification and CPrac accreditation (advantageous)
• 5 – 10 years compliance specific experience with 3 years’ experience in the management, implementation and maintenance of Compliance Frameworks
• Legislative knowledge and interpretation
• Knowledge of the financial services and regulatory environment
• Authoring policies and other documents 
• Compliance Risk Management Plans
• Exposure to compliance and/or regulatory technology and software, highly developed analytical skill

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Key Purpose of the role

• The primary function of this role is to effectively medically and technically assess and manage disability claims submitted to Discovery Group Risk Disability Claims as well as take opportunities for involvement in projects run by the team and business to develop the team, business and yourself.
• The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements.
• The incumbent must Discovery Ltd. registration number: 1999/007789/06.
• Companies in the group are authorised financial services providers. Discovery Group – Talent Acquisition Page 2 of 3 Confidential have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily, challenge the status quo, inspire and motivate others. ​

Areas of responsibility may include but not limited to

• Ensure the effective validation and assessment of all disability claims according to company policy whilst having a client centred approach ingrained into the communication and management of all relevant stakeholders and clients
• Review and follow up on all types of disability claims within agreed authority structures and targets in accordance to client service levels, claims management and process requirements
• Makes correct decisions - medically researched, legally defendable, fair, equitable and justifiable final decisions
• Communicate to internal and external stakeholders on set requirements, decision letters and progress on claims in a clear, friendly, and concise manner using appropriate language and a client centric approach
• Ensure all Internal and External communication (Written and Verbal) is done so in a professional manner and in line with the company policy and does not contravene the POPI Act.
• Ensure that all queries are answered correctly in a logical and fair manner in accordance client service levels using a client centric approach
• Bring medical expertise, experience and skills and assist with continual medical training, coaching, mentoring, development, empowerment, and performance of fellow disability claims team members.
• To liaise with associated persons such as Medical Officers, Reinsurers, Legal Officers, rehabilitation consultants, investigators, and management
• Work effectively in a team environment, share information, and provide support to other team members
• Contribute to team and cross-team processes, discussions, interactions, activities, and programmes
• Create and Implement initiatives and opportunities for change and improvement – within the team, business, and self.
• Maintains and develops professional relationships with internal and external clients and ensure the best communication with customers using a client centric approach.
• Seeks and receives the advice and input of others
• Seeks involvement in projects of varying subject matter
• Participate in personal and professional development activities, training, and courses
• Additional ad hoc preparations for Audits (Internal and External), Compliance audits and TC

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Exceptional ability to communicate written and orally
• Problem solving and solution focused
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills

Education and Experience

• Matric - essential
• Medical Degree Allied Professional degree through a registered University
• Advantageous courses are Occupational Therapy, Physiotherapy, Speech Therapy, Audiology or related professions.
• Additional courses recommended but not required: Diploma in Vocational Rehabilitation

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Key Purpose
The Data Science Lab is a highly specialised and expanding team that tackles challenges in the health, life, and short-term insurance businesses, as well projects that cut across the whole of the Discovery Group. We are looking for individuals, across all levels and years of experience, for new projects related to:

• risk management through behavioural science and intervention (next best action) design 
• natural language processing & large language models
• combining traditional data (eg: wearable device, web & app) with novel data sources in new ways
• driving improvements to customer and advisor experience metrics
• optimising process efficiencies

Areas of responsibility may include but not limited to

• Identify and build appropriate models to predict risk, sales and savings
• Present data and model findings in a way that provides actionable insights for business users
• Mining and visualising large structured and unstructured datasets throughout the businesses to find new insights to inform product design, risk management, customer interaction strategies, etc.
• Following model implementations through to business adoption
• Monitoring model performance and using feedback for improvement
• Improving processes and data collections where opportunities arise
• Running scientific experiments to evaluate different models in a reproducible way

Personal Attributes and Technical Skills  

• A creative and enthusiastic attitude to unearthing valuable insights and generating value for Discovery clients 
• Ability to balance multiple priorities and to step back and see how analytics work fits into the wider business context 
• Aligned to Discovery values and core purpose 

Education and Experience

• Master’s or PhD degree in either Data Science, Actuarial Science, Statistics, Operations Research or Applied Mathematics with some experience in software engineering, computer science or working with big disparate sets of data, OR
• Master’s or PhD degree in Computer Science or Software Engineering with solid experience in statistical modelling, data mining, machine learning or optimisation
• Other analytical qualifications will also be considered if accompanied by the relevant experience
• Good experience with writing queries in SQL 
• Some exposure to big data tools and programming languages is preferred, e.g. Spark, Scala 
• Ability to formulate a clear problem statement, develop a plan for tackling it, and clearly communicate findings verbally, visually, and in writing 
• Ability to source and combine data from both structured and unstructured sources 

Advantageous:

• Using and/or developing NLP packages and models
• Using machine learning frameworks (e.g. PyTorch, TensorFlow) for training deep learning models
• Using adapting, and fine-tuning Large Language Models (LLMs) 

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Job Description

The Compliance Specialist will be responsible for risk identification and management, strategic and operational commentary, monitoring and administrative support functions to mitigate the risk of non-compliance with legislation such as Financial Advisory and Intermediary Services (FAIS). Act as a subject matter expert (SME) for all FAIS related matters.

Areas of responsibility

The successful candidate will be required, primarily, but not limited to:

• Contribute to the development and implementation of the Compliance programme for Discovery FSPs.
• Maintain compliance risk management frameworks,
• Define, assess, maintain and advise on the regulatory universe,
• Develop and facilitate compilation and review of compliance risk management plans,
• Conduct compliance monitoring,
• Compile and submit internal and external compliance reports, and
• Interact with industry regulators, supervisors, and stakeholders as and when required.

Behavioural Competencies

• Making Decisions
• Directing People
• Inviting Feedback
• Embracing Change
• Team Working

Technical Competencies

• Evaluation of Internal Controls
• Remedial Action Development
• Project Administration Skills
• Data Management (Administration)
• Policies, Frameworks, Guidance Notes and Report Writing

Education and Experience

• Relevant tertiary education 
• Post-graduate qualification in Compliance Management (advantageous)
• At least 3-5 years’ experience in the application of FAIS within Financial Services Providers, as well as a thorough understanding of the legislation.

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Key Purpose of the role

• The Primary Function of this role is to manage the day-to-day operations within the team to ensure that key business indicators are of an acceptable standard, to assist the team in overcoming barriers to performance and to ensure that leadership of the team is performed according to best practices advocated by Discovery

About Discovery Employee Benefits

• Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Areas of responsibility may include but not limited to

• Accurate assessment, investigation and validation of claims in accordance with the goals, objectives, processes and standard operating procedures
• Calculating benefits payable
• Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non-disclosure.
• Providing effective, efficient and professional service to all our clients, both telephonically and through written correspondence.
• Maintains, report, arrange, organize and update the filing systems and procedures
• Responding to queries ensuring they are resolved timeously and effectively and managing workflow
• Data analysis and reporting to various stakeholder
• Client meetings
• Reconciliation of claims
• Manage projects relevant to annuities team to ensure delivery within the agreed timeline
• Build and maintain with relationships at all levels service providers and internal departments to enhance organizational effectiveness and efficiency
• Analyse processes to identify risks and opportunities for enhancements or innovations to continuously improve the team’s outputs
• Leading and motivating staff

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
•  Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• Matric with Mathematics - Essential
• COP and Intermediate Certificate (Retirement Funds II) - Advantageous
• Advanced proficiency on MS Office (Excel, Outlook, Word) - Essential
• Knowledge of the Group Life Product – Advantageous
• Experience in Employee Benefits/Group Risk – Advantageous
• Working experience in payroll/ finance role - Advantageous
• 1 – 2 years of working experience in leading and managing staff