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  • Posted: Mar 22, 2022
    Deadline: Not specified
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  • We are a collection of creative minds whose experience sets us apart and makes us uniquely capable of filling the needs of our clients. Since 2004, we have been a competitive force in the ever evolving iGaming industry. We have grown our team and held strong to our culture of family, creative expression and conscientiousness. Our most valuable strength is...
    Read more about this company

     

    Customer Service Agent – Spanish & English

    Essential duties and responsibilities include but are not limited to the following:

    • Assisting clients using live chat, email and telephone calls in Spanish & English
    • Working on various in-house software systems
    • Identifying and solving client issues using the in-house software provided or by sourcing relevant information in a timely fashion; following up to ensure resolution
    • Assessing the registered client data and accurately act on such
    • Endeavouring to locate and apply long-term solutions to all queries brought forward
    • Register client data and maintain an accurate client log
    • Escalating relevant queries through the correct channels
    • Keeping up-to-date with interdepartmental issues or updates affecting the client base
    • Providing constructive feedback on the customer service process
    • Contributing to the team effort by reaching qualitative and quantitative results as needed
    • Inbound support: LiveChat; Email; Call Me Back
    • Outbound support: Calls to incentivize purchase; Welcome calls, Courtesy calls; Upsell calls; Verification calls; Winners’ calls
    • Weekly performance and service level reporting to Line Manager
    • Ensuring team standards are met by achieving quality SLAs
    • Escalating issues through the relevant channels
    • Abiding to processes, procedures and priorities as described
    • Allocating inbound support queries to correct departments or consultants for resolution
    • Proactively look to further understand departmental, business and industry related matters to increase understanding and improve service levels
    • Customer Relationship Management – Spanish & English
    • Working Saturday shifts on a rotational basis
    • Evaluating processes and procedures to improve operation and efficiency in the department

    Skills and Qualifications

    • Matric Certificate
    • Fluent in Spanish & English
    • 2+ years Customer Service experience
    • Creativity
    • Patience
    • Strong communication
    • Problem solving skills
    • Persuasiveness

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    HR & Recruitment Specialist

    Job Purpose

    The responsibility of the HR & Recruitment Specialist is to provide a support to the HR department, by primarily attending to GLI recruitment, compliance and HR administration. This HR role plays a key role in supporting all areas of the business; teams, management and individuals. A successful HR & Recruitment Specialist operates under the HR Mission Statement: To implement and develop strategies that supports the company’s goals, leading to an improvement in the acquisition, development, and retention of our staff.

    Essential duties and responsibilities include but are not limited to the following:

    Recruitment

    • Conduct and set up interviews and review CVs in line with the requirements for the role
    • Advertise jobs online on the various job portals as well as our GLI website.
    • Manage and help run staff on-boarding, communicating relevant requirements and timings to the IT/DevOps team.
    • Acquire all relevant items during the employees first week such as signed HR documents, contract, NDA, JDs, ID document etc.
    • Aim to communicate to new employees the culture of the company and create an inviting and warm atmosphere during inductions.
    • Assist with off-boarding of staff including:
    • Team communication,
    • Conducting exit interviews (where required) providing feedback to the head of department,
    • Ensuring access is removed (Google drive, Dropbox, VPN, emails, Mattermost etc).
    • Attract best-fit talent, using creative mechanisms without the support of recruitment agencies.
    • Implement initiatives in order to retain employees
    • Build a talent Pipeline for the company – keeping up to date details on each candidate in order to contact them should a role become available.
    • Manage and implement recruitment processes in line with strategy for the area in such a way that efficiencies are achieved and that the area is optimally resourced
    • Manage and update the Candidate Tracking Report
    • Help maintain an active online presence for the company’s brand, updating the Linkedin and Facebook pages with advertising and content.

     Labour Relations

    • Work with and provide support and on-going advice to management to resolve employee relation issues
    • Assist line managers with discipline processes as second line of support.
    • Work with management to investigate into operational issues
    • Provide counselling support to individuals in need – ensuring relevant feedback is provided to Head of Department/HR Manager/Line Manager.

     Organisation Development

    • Identify and develop action plans on OD issues – including team and individual issues, eg performance, cultural, communication and leadership
    • Provide continuous improvement and innovation on all HR activities and systems
    • Research and implement employee wellness measures and initiatives where needed
    • Champion the GLI values

    Compliance

    • Assist with the revision of policies and procedures when required.
    • Ensure company compliance to South African Labour Laws (BCEA LRA SDA EE Acts)
    • Continuous Improvement: ensure regular research and personal upskilling on SA Labour Law.
    • Assist the HR Manager with the preparation of the Skills Development plan and reporting
    • Employment Equity:
    • Assist with the preparation of EE compliance and EE plan
    • Assist with the submission of EE reports in December each year.
    • Act as the EE Committee Secretary
    • Prepare an agenda if required

    HR Administration

    • Ensure strict confidentiality with all HR related items, documentation and information.
    • Prepare and maintain job documentation: employment contracts, personnel files, job descriptions etc
    • Create HR content, ensuring consistency and adherence to the GLI Brand guidelines developed by the UI team.
    • Create and maintain organograms on Libreoffice
    • Complete HR letters such as transfers, promotions, employment confirmations, amendments, visa applications, increases and travel where needed.
    • Address ESS queries and manage workflow groups when changes are needed.

    Skills and Qualifications

    • HR Related Degree
    • 3+ years of experience in a similar role
    • Experience with IT and Marketing related recruitment
    • Excellent knowledge of recruitment practices and procedures
    • Experience in building talent pipelines
    • Strong knowledge of Labour Law, BCEA and LRA
    • Knowledge and track record of implementing, improving, and creating HR Policies and Processes
    • Experience in employee onboarding programs
    • Experience in counselling and coaching staff
    • Ability to juggle both business and people requirements
    • High attention to detail
    • Excellent verbal and written communication
    • Strong organisation and time management skills

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    BI Developer

    Job Purpose

    The purpose of this role will be to maintain the current MySQL and PostgresSQL warehouses, as well as adding to them as required. You will be required to build and maintain existing ETL’s to the data warehouse using SQL and PHP, as well as develop new data pipelines.

    We are looking to move onto new technologies and this role will be involved in bringing the current tech stack into the future.

    Essential duties and responsibilities include but are not limited to the following:

    BI Developer/Data Engineer Duties

    • Design, develop and maintain existing and new MYSQL databases
    • Build and maintain existing ETL’s to the data warehouse using SQL and PHP to ensure the data is updated correctly and in the most efficient manner
    • Help design and implement new technologies.
    • Performance tuning SQL queries to ensure all routines run as fast and efficiently as possible
    • Responsible for the organisation’s Management Information landscape to provide metrics, reports, dashboards, and analysis needed to drive the business.

    Skills and Qualifications

    • 4 + years’ experience with BI development and/or BI Analysis
    • Relevant numerate bachelor’s degree, Computer Science, Finance or Business preferred
    • Real world understanding of data processing and storage
    • Experience in creating stored procedure and advanced query writing (MySQL,PostgreSQL)
    • 4 + years SQL experience
    • Excellent knowledge of Microsoft Excel, VBA knowledge an advantage
    • Proven ability using visualization tool such as Power BI, Tableau, looker.
    • Excellent knowledge of MySQL and PostgreSQL platforms
    • Linux command line knowledge
    • Sound understanding of database principles and relational table structures

    Bonus if you have

    • Experience in application design and development with at least one of the following languages: Python, PHP
    • Experience with Airflow
    • Data Architecture Development experience

    Attributes

    • Displays positive attitude
    • Demonstrates flexibility in day-to-day work
    • Self-motivated and proactive
    • Able to think logical and objectively with the ability to think outside of the box and therefore see the bigger picture
    • Comfortable working under pressure and successfully engage in multiple initiatives simultaneously
    • Excellent written and verbal communication skills
    • Results driven with good time management skills
    • Good leadership skills in order to obtain appropriate information and to arrange and co-ordinate projects
    • Possess a high attention to detail

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    Affilate Account Manager

    Job Purpose

    The Affiliate Account Manager will be responsible for driving traffic towards the company’s client gaming website. The role will involve identifying and signing up new affiliate partners, promoting the industry leading affiliate program to them, and effectively managing the on-going relationship with existing affiliate partners.

    Essential duties and responsibilities include but are not limited to the following:

    • Recruit new qualified affiliates on a global basis to deliver on new account goals
    • Reactivating a dormant base of affiliates in the program
    • Develop and successfully negotiate commercial agreements with
    • Plan and organize promotions that encourage affiliates to generate
    • Successfully negotiate and conclude positioning agreements with
    • Selection and briefing of appropriate
    • Co-ordination of back-end fulfilment with others
    • Measurement of affiliate performance by monitoring key metrics such as customers acquired, cost per acquisition, deal break evens and overall revenue
    • Maximise affiliate performance based on measurements, through changes to creative, positioning, price,
    • Networking and attendance at international conferences
    • Liaise, organise and provide input into stand designs
    • Attend networking opportunities
    • Manage the team attending the conference
    • Put travel itineraries together and ensure all arrangements
    • Building and improving processes, systems and features to support business growth in acquiring new online affiliates
    • Account managing a portfolio of existing affiliate partners to maximize revenue generation
    • Nurturing existing affiliates to deliver incremental revenue
    • Ensure affiliate payments happen timeously and correctly
    • Ensure the affiliate programme website is up to date and improved
    • Monitoring and participating in affiliate marketing forums and events to strengthen affiliate relationships as required
    • International travel will be required

    Skills and Qualifications

    • 3+ yrs Business, Marketing or related degree or experience preferred
    • A strong sales / acquisition / commercial negotiation background – with experience in meeting revenue and new business targets consistently
    • Experience with online marketing models – CPA (Cost Per Action), CPC (Cost-Per-Click ) and CPM (Cost-Per-Mill) and Revenue share payment models
    • Experience in the global market place, International travel experience / exposure non-negotiable
    • Experience in creating and executing online marketing campaigns
    • Solid negotiation and deal closure ability / excellent business acumen essential to liaise with clients
    • International travel experience/exposure

    Attributes / Abilities:

    • Ability to design and implement strategies for global markets
    • Ability to operate at both a strategic and operational level and manage a high level of complexity
    • Ability to work independently
    • Ability to build and maintain strong affiliate relationships
    • Excellent business acumen and commercially savvy
    • Proven ability to collaborate and work across business divisions
    • Enthusiastic and “can do” attitude
    • Excellent interpersonal skills
    • Excellent verbal and written communication skills
    • Numeric and analytical abilities
    • Creative thinking
    • Comfortable with risk taking
    • Target Driven
    • Go-getter attitude
    • Team Player
    • Ability to work well under pressure

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    PHP Developer

    Essential duties and responsibilities include but are not limited to the following:

    • Planning and design of systems implementation
    • System’s development through reusable, testable code and libraries
    • Full stack development of system features
    • Related data-structures, queries, and their software life-cycle management
    • Detailed documentation of all developed systems and their day-to-day processes
    • Development of personal skill set in-line with industry trends to meet company objectives
    • Ongoing research & development in-line with business objectives
    • Ongoing evaluation and optimisation of systems
    • Monitoring and support of systems on an as-needed basis

    Skills and Qualifications

    • A minimum of 5 years’ experience in PHP development on projects (with depth)
    • Relevant working experience in an e-Commerce or transactional systems background
    • Proficient in PHP in a Linux ecosystem
    • PHP frameworks
    • Proficient in SQL (writing some SQL in their code)
    • Debugging / Profiling
    • Testable code practices
    • Version Control
    • SOA environment experience advantageous (we are open to new technologies and virtual environments)
    • Linux command line

    go to method of application »

    Java Developer

    Job Purpose

    The Java developer will develop, deploy, and monitor new and existing micro-services within the Company platforms or within the platforms of our clients customers. Developing systems in Java within the company’s ecosystem of applications such as bespoke Customer Management, Fraud Detection, Payment integrations, Rewards Platform, Reporting systems, and maintenance and enhancements to existing systems and the development of new systems.

    Essential duties and responsibilities include but are not limited to the following:

    • Develop defect free code
    • Function within an agile team
    • Attend and contribute to daily standups and other agile ceremonies
    • Assist with breakdown of tasks from business requirements
    • A focus on delivery according to the business needs
    • Contribute to team planning, discussions and solution designs
    • Constructively communicate in a way that would add to valuable solutions
    • Take guidance from and support the team lead
    • Report accurately on progress both within the systems and directly to your team lead
    • Document solutions and assist others in doing their documentation
    • Share knowledge with team members
    • Adhere to coding quality standards including unit and integration testing requirements
    • Assist with the deployment and monitoring of the developed systems in testing and production environments
    • Drive and contribute to the culture of the organisation
    • After hour availability for monitoring and support.

    Skills and Qualifications

    • Bachelor’s degree in computer science or related qualification
    • 4+ years of experience in Java Development
    • Apache Maven
    • Unit Testing / Test Driven Development
    • Spring Framework / Spring Boot
    • GIT
    • Rest Web Services
    • Microservices / Strong Modular Design
    • Database Design and Performance
    • Proficient in T-SQL (MySQL and Postgres would be an advantage)

    go to method of application »

    Freelance Graphic Designer

     Job Purpose:

    The Graphic Designer will support client brands by designing graphics for a wide variety of scenarios, including web, infographics, email, and social media. The Designer will have a commitment to user-centricity and experience in design projects.  The Designer has an eye for clean and artful design, possesses superior Adobe skills and is able to translate high-level requirements into beautiful, intuitive user interfaces.

    Essential duties and responsibilities include but are not limited to the following:

    • Support the brands by designing marketing campaigns and collateral for application, such as banners, email collateral, web, infographics, social media and print
    • Maintain the digital style guide
    • Manage, organise and keep marketing and multimedia assets up to date.
    • Multimedia – Responsible for editing photography, digital imaging and publishing, animation and interactive media development to reach and engage diverse audiences.
    • Create rich media content, including multimedia, video textual, photographic, motion graphics, slideshow and animation.
    • Research best practice and design trends.
    • Project discovery – Workshops, requirements gathering and analysis.

    Additional responsibilities may include:

    • UI design
    • Executing design as a part of a multi-disciplinary team.
    • Working closely with UX Designers to focus on how the solution works.
    • Focus on what the solution will look like.
    • Design across devices and browsers.
    • Act as the user-advocate during the development process, subjecting early-stage designs to usability testing or expert review.

    Skills and Qualifications

    • 5+ years of experience as a Graphics Designer
    • Ability to work in a remote setting
    • Access to own equipment and relevant programs
    • Ability to work comfortably in Photoshop and produce a large amount of artwork.
    • Experience in Illustrator and various other Adobe CC programs.
    • Basic HTML is advantageous
    • Ability to work under pressure and meet tight deadlines in a fast-paced environment
    • A related design degree/diploma/certifications. In the absence of a degree/diploma, exceptional work experience will also be considered.
    • Proven UI design experience, including multimedia, graphic and print design. Strong proficiency and working knowledge on design and multimedia software, including the Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.) and Sketch. As well as video editing software.
    • Multimedia experience that includes motion graphics using Adobe animation packages, HTML5, Javascript/Jquery and Flash Actionscript 3.
    • Have an excellent understanding of file formats, file transfers and optimizations.
    • Understanding of multi-platform layouts and standards and experience designing across devices.
    • Understanding of persuasion, emotion and trust design techniques.
    • Experience in agile environments, working with multi-disciplinary teams is a plus.
    • Understanding of User Experience methods is a plus, but not required. The Designer will be working very closely with UX Designers in the team, and will from time-to-time be asked to work on UX methods with the team

    go to method of application »

    UI Designer

    Job Purpose:

    The UI designer works closely with the product owner and development team to ensure the product makes sense to the user. The UI designer is ultimately responsible for ease of use and logical flow of steps for the end user, improving the customer experience and increasing customer satisfaction. The UI Designer will also be exposed to UX work, such as being responsible for developing a clear understanding of user needs, being able to build wireframes and build prototypes aligned with the brand colour scheme.

    Essential duties and responsibilities include but are not limited to the following:

    • Gather user requirements in collaboration with clients, stakeholders and product owners
    • Design elegant solutions from requirements in collaboration with team members
    • Wireframing and Prototyping of user journeys, interactions and design ideas
    • Develop UI mock-ups and prototypes
    • Prepare and present rough drafts to internal teams and key stakeholders
    • Design graphic user interface and navigation elements, like menus, tabs, widgets and buttons
    • Conduct layout and design adjustments based on user feedback
    • Create final graphical designs and images for development and production
    • Review general design, UI and Front-end work
    • Help deliver on general design requirements for all visual assets including marketing campaigns, email templates, banners and presentations
    • Maintain familiarity with the capabilities of various programming technologies (JavaScript, HTML/CSS, etc.) and their impact on development efforts, user interface possibilities, data accessibility, and compatibility across multiple versions of the same platform (web browsers, mobile OS, etc.)
    • Constant, effective communication with users/stakeholders and the broader development team
    • Must be able to gain an understanding of the business, current platform and technology and analytics capabilities

    Skills and Qualifications

    • Tertiary qualification in Design related field
    • 3+ years of relevant work experience
    • Knowledge of accessibility considerations for design
    • Experience with user-centered design that spans across web & mobile
    • Knowledge of design trends
    • Experience with Wireframing and Prototyping of user journeys, interactions and design ideas is beneficial
    • Experience with a diverse set of software such as Adobe suite, InVision, Sketch, Illustrator, Photoshop or other design tools.
    • Knowledge of Agile methodologies beneficial
    • Displays positive attitude
    • Demonstrates flexibility in day-to-day work and open to feedback
    • Self-motivated and proactive
    • Enjoys working in a team and has a collaborative nature
    • Able to think logical and objectively with the ability to think outside of the box and therefore see the bigger picture
    • Comfortable working under pressure and successfully engage in multiple initiatives simultaneously

    go to method of application »

    Senior Graphic Designer

    Job Purpose:

    The Senior Graphic Designer will support client brands by taking a creative lead in designing graphics for a wide variety of scenarios, including web, infographics, email, and social media. The Senior Designer will have a commitment to user-centricity and experience in design projects and be responsible for sign-off on all Brand artwork and projects, ensuring a high-standard of work is always maintained.  The Senior Designer supports the Brand Manager by helping to develop the brands, ensuring all artwork meets the desired standard, and ensuring timeous sign-off of work items to other departments.

    Essential duties and responsibilities include but are not limited to the following:

    • Support and develop the brands by designing marketing campaigns and collateral for application, such as banners and email collateral
    • Maintain the digital style guide
    • Manage, organise and keep marketing and multimedia assets up to date.
    • Graphic design – Support the brands by leading and designing marketing campaigns for application in a wide variety of scenarios, including web, infographics, email, social media and print.
    • Multimedia – Responsible for editing photography, digital imaging and publishing, animation and interactive media development to reach and engage diverse audiences.
    • Create rich media content, including multimedia, video textual, photographic, motion graphics, slideshow and animation.
    • Research best practice and design trends and ensure all team members adhere to the guidelines.
    • Quality Assurance – review and assist other designers with work items, ensuring the department meets the high-quality standard and that all work is on brand.
    • Implement on feedback from peers and management and provide feedback to other designers encouraging continuous improvement of their work.
    • Signing off on projects and Brand work items before these are handed over to the Retention Department.
    • Project discovery – Workshops, requirements gathering and analysis.

    Additional responsibilities may include:
    UI design

    • Executing design as a part of a multi-disciplinary team.
    • Working closely with UX Designers to focus on how the solution works.
    • Focus on what the solution will look like.
    • Design across devices and browsers.
    • Act as the user-advocate during the development process, subjecting early-stage designs to usability testing or expert review.

    Skills and Qualifications

    • 4+ years of experience as a Graphics Designer
    • Ability to work comfortably in Photoshop and produce a large amount of artwork.
    • Experience in Illustrator and various other Adobe CC programs.
    • Basic HTML is advantageous
    • Ability to work under pressure and meet tight deadlines in a fast-paced work environment
    • A related design degree/diploma/certifications. In the absence of a degree/diploma, exceptional work experience will also be considered.
    • The years of experience and education would relate to the level of the role.
    • Proven UI design experience, including multimedia, graphic and print design. Strong proficiency and working knowledge on design and multimedia software, including the Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.) and Sketch. As well as video editing software.
    • Multimedia experience that includes motion graphics using Adobe animation packages, HTML5, Javascript/Jquery and Flash Actionscript 3.
    • Have an excellent understanding of file formats, file transfers and optimizations.
    • Understanding of multi-platform layouts and standards and experience designing across devices.
    • Understanding of persuasion, emotion and trust design techniques.
    • Experience in agile environments, working with multi-disciplinary teams is a plus.
    • Understanding of User Experience methods is a plus, but not required. The Designer will be working very closely with UX Designers in the team, and will from time-to-time be asked to work on UX methods with the team.

    go to method of application »

    Senior Manual Software Tester

    Essential duties and responsibilities include but are not limited to the following:

    • Test planning and design of test scenarios
    • Test case preparation, documentation, reviews and maintenance
    • Manual execution of testing scenarios for both web and mobile
    • Provide estimates for test effort
    • Detection, logging and tracking of defects through to completion
    • Test reporting throughout test environments
    • Provide regular feedback to developers and stakeholders
    • Attend daily stand-ups and provide testing progress

    Skills and Qualifications

    • Related IT degree, diploma or qualification
    • ISTQB certified (at least foundation level)
    • Minimum 5 year’s experience as a Software Tester
    • Knowledge of test management tools (i.e. Testlink)
    • Knowledge and experience in an agile practice will be advantageous
    • Experience in working with enterprise systems
    • SQL experience is beneficial
    • Experience with SDLC processes and process improvement
    • Passion for software testing and the SDLC
    • Api (REST) testing experience is beneficial
    • Good communication skills
    • Attention to detail
    • Ability to function well in a busy demanding environment
    • Ability to multi-task

    Method of Application

    Send your application to [email protected]

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