Career Opportunities at Old Mutual South Africa

ROLE OVERVIEW 

• Responsible for taking the lead on software development initiatives throughout the software development life cycle 
• Follow Agile methodologies (SCRUM / Kanban) 
• Work in a DevOps culture 
• Partner with scrum master and product owner to ensure optimised project delivery 
• Provide sizing and scoping for development work required  
• Operate as a subject matter expert across the development initiatives  
• Develop technical specifications and software application architecture and designs 
• Build Front-end and/or back-end solutions on the mobile digital channel/platform 
• Build cloud based functional mobile applications at an enterprise level 
• Build and test software prototypes 
• Design and implement test strategy and/or test plans based on continuous testing principles (TDD, BDD) 
• Apply engineering principles for design, development, maintenance, testing and evaluation of software 
• Facilitate and conduct code design and code reviews 
• Management of development tasks 
• Ensure that software development tasks are well coordinated  
• Apply knowledge relating to the architecture of relevant systems  
• Develop, implement and improve the tools to enable software development  
• Balance trade-offs between design and implementation  
• Identify issues that will enhance system quality, development and standard operating procedures  
• Client engagement to drive new products/ features and to ensure operational excellence  
• Work closely with multi-skilled and cross-functional teams e.g., architects, developers, UX designers, business analysts 
• Drive technology design and implementation 
• Enable rapid iteratn 
• Ensure systems are scalable, responsive, robust and secure through monitoring and responding to application performance, stability and availability 
• Operational support for product issues raised to the development team 
• Coach and mentor software engineers 
• Provide guidance and support to software engineers as part of performance management activities

 REQUIREMENTS 

• Matric, with a degree in Computer Science/ Engineering/ Mathematics or related  
• 5+ years of experience in mobile application development  
• 3+ years of experience in leading application development  
• Knowledge of, and experience in mobile frameworks and technologies such as: 
• Collaboration tools e.g., Confluence, Jira, Microsoft Teams, Slack 
• Containerisation technologies e.g., Kubernetes, Docker 
• CI/CD technologies e.g.  Jenkins, Git, App Center / Bitrise /Azure DevOps 
• AWS (preferred) or another cloud provider such as AZURE or Google Cloud Platform 
• IaC technologies e.g. Terraform/Cloudformation 
• Kotlin/Java 
• Swift 
• Android Studio/IntelliJ 
• Xcode/AppCode 
• Spring Framework 
• Mobile and API Testing Frameworks: TDD 
• Architecture and Design: Event Driven Architecture / API First / Domain driven design 
• Familiarity with architecture styles such as Microservice and Serverless architectures 
• Knowledge of coding design patterns and experience working with information architecture and design interfaces 
• Ability to explain and articulate complex topics to various levels stakeholders 
• Strong IOs dev skills

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Job Description

This role supports, maintains and develops databases and their applications to support the systems, testing, QA and production environments. The incumbent is individually accountable for achieving results through own efforts.

• Supports, maintains and develops databases and their applications.
• Supports the systems, testing, QA and production environments.
• Monitors performance and makes recommendations.
• Writes database documentation, including data standards, procedures and definitions for the data dictionary.
• Ensures storage, archiving, backup and recovery procedures function correctly.
• Works closely with IT project managers, database programmers and web developers.
• Communicates regularly with technical, applications, and operational staff, to ensure database integrity and security.
• Establishes user needs, meets their access requirements and resolves their problems.
• Maintains data standards, including adherence to the Data Protection Act.
• Refines design to meet system storage requirements.
• Refines 'logical' design so that it can be translated into a data model.
• Assist with AWS migration of SuperCluster DB's into the cloud
• Optimize operations in the cloud and On prem database services
• Assist Feature Teams with code analysis for improved responses on the DB platform
• Participate and contribute to the success of all PI planning sessions and PI's.

Minimum requirements: Experience , Skills & Qualification

• Min 7 years experience in supporting and administering Oracle DB's
• A preferred AWS Practitioner certification will be advantageous
• Related Oracle DB certifications

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Job Description

This role will put you right at the center of ensuring we are listening to our customers and providing the personalized experiences they want. You will work with the Executives and business leads across Old Mutual Finance (OMF) and External Lead Providers to utilise your data analysis skills to identify new opportunities for growth for OMF across all products and channels.
The ideal candidate will have extensive experience in data and leads optimization to support both sales channels and campaign teams within a large organization. The candidate will have a real passion for customer and excel at relationship building and influencing.

Business Intelligence

• Translate business problems and use cases into requirements for data and leads constructs.
• Analyses data and leads processes to determine problems, risks and opportunities for improvement.
• Analyses past, present and future business environment to determine opportunities for sales growth
• Engage and consult with business users and management on business procedures and policies.
• Identifies and engages with potential leads suppliers, both internally and externally to meet needs of OMF sales channels
• Designs new data and sales leads flow processes.
• Formulates strategies and guidelines to improve the data and leads environment.
• Reviews data and leads processes and conducts process maintenance and audits, as required.
• Works with managers and relevant users on feasibility studies and establishing business and systems requirements to improve leads flows
• Works with data and databases to understand and document data requirements and processes.
• Participate in campaign planning via pre-campaign data extractions.
• Provide data insights for campaign execution.
• Manages the data integrity of the campaign extraction toolset, including quality checks, testing and data signoff.
• Negotiate and ensure cost efficiencies of campaigns and channels
• Ensure that the team Fully automates recurring campaign and leads flow jobs.

System Development & Maintenance

• Establishes and maintains data and campaigns analytics constructs for the Data Analytics team
• Supports and maintains the requirements for the technical and data infrastructure to support the relevant data and leads processes.
• Owns data and leads constructs, user acceptance testing and implementation of changes or new applications and third party supply journeys
• Documents requirements including data modelling and data flows to inform required support from Data Analytics team.
• Support end-users of the data and analytical constructs.

Personal and Team Effectiveness

• Accountable for delivery through own efforts and delivery through others.
• Collaborates effectively with others both internally and externally to achieve personal results.
• Individually accountable for managing own time, tasks and output quality for periods of up to a year.
• Compiles 1-year detailed plan for team activities, based on broader business plan
• Makes increased contributions by broadening individual skills.
• Manages stakeholders and other resources.

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Job Description

The successful incumbent will be required to manage an existing portfolio of Key and Non-Key clients in the risk environment.
This role requires that data is received and includes the calculations of rate reviews, quotations and administration tasks.

Specific Key Result Areas:

• Manage a portfolio of Key and Non-Key clients to ensure financial soundness and conformance to service level agreements
• Ensure appropriate data is received andthat discrepancies are identified and explored
• Interpret client requirements and deliver accordingly
• Assist in resolving complex and a-typical cases
• Calculate accurate and timely rate reviews and quotations by applying sound business principles, technical expertise and sound judgement
• Ensure required rates are timeously implemented
• Provide a hassle-free service to clients by attending to requests on time, presenting information in a professional manner, being flexible where appropriate and by being proactive in preventing potential problems
• Check changes and amendments to policy conditions to ensure they are correct and actioned
• Manage competitor information and ensure that information Old Mutual provides to the market is correct
• Conform to Service Level Agreements with relevant stakeholders
• Provide quality service to clients/intermediaries

Generic Key Result Areas  

Documentation Processing

• Provides an indirect service to customers and intermediaries
• Responds to immediate administrative requirements within procedure
• Follows standardised processes and provides administrative support in line with normal business functioning
• Delivers on daily production standards
• Uses standard administrative techniques to coordinate own work

Personal Effectiveness

• Accountable for service delivery through own efforts
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months
• Makes increased contributions by broadening individual skills
• Collaborates effectively with others to achieve personal results
• Accepts and lives the company values

Quality Assurance

• Adheres to service and quality standards
• Performs quality checks on own work

Role Requirements

• Matric (with Mathematics)
• Insurance industry experience
• Working knowledge of pricing and rating principles in a group risk environment advantageous
• In-depth knowledge/experience working within a Group Assurance/Risk environment would be advantageous
• Proven numerical ability / mathematical reasoning skills
• Knowledge of Underwriting would be advantageous
• PC proficiency in MS Office programmes e.g. Word & Excel
• Have the ability to plan and prioritise effectively
• Have sound analytical and problem solving abilities with a focus on attention to detail
• Have strong communication and interpersonal skills
• Work effectively with internal and external colleagues and clients to accomplish organisational and team goals
• Enjoy working in a progressive environment
• Tertiary qualification would be advantageous

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We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.

The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

• Responsible for the procurement of new business
• Expand sales of products and services with existing customers
• Work mainly on own leads

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Job Description

Scrum Masters are leaders, facilitators, and coaches for an Agile Team. Leads a team in Agile, Scrum, and SAFe principles, ensuring that the agreed Agile practices are being followed. Scrum Masters leads and facilitates the removal of impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement.
Scrum Master’s primary responsibility is managing the self-organizing, self-managing team achieve its goals. Scrum Masters do this by facilitating, teaching, and coaching team practices, implementing and supporting SAFe principles and practices. Scrum Master empower the team to coordinate with other teams in the programme.

• Drive & facilitate the team engagements for better efficiency of the team. Bringing stakeholders and team closer to ensure total alignment on work required.
• Drive & Facilitate the removal of impediments for the team.
• Drive & Facilitate events such as daily stand-up meetings, Backlog Refinement, Sprint Planning, Sprint Reviews, Sprint Retrospectives, and decision-making processes to ensure optimal value.
• Acts as a safeguard for the team.
• Aligns across other teams at Scum of Scrums to improve overall programme delivery.
• Leads team effort in relentless improvement.
• Builds a high-performing team, focuses on ever-improving team dynamics and performance, and coaches the team in self-management.
• Drive & Facilitates preparation and readiness for ART events.
• Ability to run and facilitate core meetings and activities: Backlog Refinement, Sprint Planning, story writing, sizing, prioritising, Daily stand ups, Sprint Reviews and Sprint Retrospectives.

MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

• Bachelor’s degree in Business, Commerce, or Information Systems.
• 2 – 5 years’ experience in project/software delivery.
• Familiarity and experience in Agile/Scrum/Scaled Agile Framework (SAFe).
• Certification as a Scrum Master Certified SAFe® Scrum Master or Certified
• Scrum Master (CSM) or similar.
• Knowledge of Kanban/Lean desirable.
• Knowledge and experience in using tracking and collaboration tools such as Jira, Miro and TFS.
• Knowledge and experience with typically used Agile techniques such as User Stories, ATDD, TDD, etc.

COMPETENCIES REQUIRED

• Strategic: Can understand, identify and acts on broader opportunities to drive longer term, value-adding change.  Applies judgement effectively. Identifies and acts on market and/or competitor trends/opportunities
• Technical competency: the knowledge and abilities required to apply technical principles 
• Executing: Displays consistent energy, drive, and perseverance to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals.
• Customer: Putting the customer at the heart of business decisions and driving to improve value for customers.
• Leading with Influence: Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations. Communicates clear strategies and objectives for own function.
• Collaboration: Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.
• Innovation: Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas.
• Delivery: responsible for achieving outcomes and documenting plans
• Personal Mastery: Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures.

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We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.

• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Skills

Education

• Bachelors Degree (B), High School (Grade 12)  (Required)

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Job Description

This role is accountable for implementing the Talent Acquisition strategy and driving a culture of talent attraction and direct sourcing through various forums. The incumbent is accountable for achieving results through a small team over periods of up to 1 year.

• Provides input into the Talent Acquisition strategy. Drives OMI Talent Acquisition strategy and promotes direct sourcing channels.
• Manages and oversees the full end to end recruitment and selection process in the business.
• Facilitates the design and development of career paths.
• Provides training, coaching and support to HR Consultants and Recruiting Line Managers in the Regions.
• Researches and recommends new product solutions to increase breadth of sourcing channels.
• Strategically maps and sources talent
• Builds relationship with talent and pipelines future potential talent
• Supports the building of an employer brand
• Analyses relevant data, formulates views and opinions and makes recommendations taking practice impacts into account.
• Monitors and interprets Recruitment Data to identify trends and suggests and implements actions where required.
• Researches, recommends and executes best practice in Recruitment and Selection.
• Determines the operational requirements of the practice, designs the process and ensures that it is implemented.
• Ensures process integration with other practices.
• Effectively manages Recruitment and Selection costing, including Agency fees
• Proactively manages risk by ensuring that Recruitment Policy is updated and adhered to at all times.
• Consults with HR Business Partners on all aspects of Talent Acquisition policies and processes.

Job Requirements : Skills ,Experience and Qualifications

• Relevant qualification at Degree Level.
• Minimum 3- 6 years relevant experience.

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Job Description

As the Product Manager of the Advisor Enablement Capability you will be responsible for defining, planning, and executing on features relating to the financial business processes within our platform. You will need to develop a solid understanding of our advisor domain and be able to define an appropriate strategy to best suit the requirements of our business lines and our financial systems. This role requires a candidate to deeply connect and understand the customer/advisor and business needs as well as to partner closely with stakeholders to develop the strategic direction of the product and build out the coinciding roadmap. A key part of your role will be to shift the focus from output to outcomes, measuring success based on the value delivered to our users and the business. You will establish clear goals and metrics for each product initiative, monitor progress, and adjust course as needed to ensure we stay on track to achieve our desired outcomes. You will be responsible for influencing stakeholders and cross-organizational action by telling the customer’s story and substantiating recommendations for change.

Responsibilities:

• Work directly with both internal and external customers to discover and prioritize use cases and requirements
• Drive alignment across multiple business lines and stakeholders, Engineering, Product, Design, Data Analytics to deliver on the vision and strategy
• Strategize and prioritize across the advisor journey for opportunities to accelerate reach and drive funnel metrics
• Oversee building of prototypes and MVP products, measuring successful delivery to our customers and being accountable for KPI’s and OKR targets
• Analyze data and feedback to identify both problem areas and opportunities
• Collaborate with research, design and engineering to create simple and innovative solutions
• Prioritize product roadmaps and effectively manage product delivery plans
• Ensure products and releases are launched on schedule with high attention to detail and quality
• Ensure that the design of the platform, can be leveraged across the group and has the ability for reuse
• Ensure that the platform capability is aligned to best practices and that the advisor interests are seen to
• Responsible for the innovation of product and solution, doing some activities like customer communication, customer research, painpoint identification, etc.;
• Build product competitiveness, continuously improve product market competitiveness through new technology supply, application and competition analysis, etc.;
• Maintain strategic customers and make technical interactions with leading customers in the industry;

Does this sound like you?

• Ability to use Product Management frameworks to align stakeholders and leadership on product direction/key decisions. Effectively influences for best outcomes
• Build feedback and data loops into products and feature-sets to enable continuous systematic improvement at scale
• Exhibit storytelling and persuasive influencing techniques that build trust with team and partners and establishes long-term relationships
• Strong interpersonal skills, ability to communicate effectively through various methods
• Self-starter who has a problem-solving aptitude and inventive thinking skills
• Data informed with an aptitude for tackling and distilling data into salient insights to drive timely decisions
• Action-oriented with a demonstrated ability to solve complex problems by creating customer-first solutions and iterating quickly to get results
• Ability to think strategically and implement tactically
• Proven history and track record of setting goals/OKR’s and achieving success in taking platforms to market or generating growth
• A strong understanding of product design, user experience, and product testing
• Ability to prioritize tasks effectively and handle multiple projects simultaneously
• Expertise in agile development, defining product requirements and user stories
• Working with engineering and design to ensure successful product delivery

Qualifications:

• Requires at least 4 years of experience as a product manager, with significant relevant experience in successfully managing, growing, and commercializing software products, SaaS by preference.
• Have a keen sense of the products and be good at solving problems creatively. Ability to do market research and product research analysis in the industry. With capabilities of requirements analysis and identification as well as insight to customers to build user models.
• Ability to analyze competitiveness, refine product demands to complete definition and give the commercial model of products.
• Ability to operate products and be able to propose solutions and continually improve products.
• Ability to develop new capabilities and new opportunities insight grasp. Love to learn, eager to change and have rich knowledge. Relevant experience in the Insurance industry is preferred.

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Aspires to be a Financial Advisor

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Skills

Education

• Bachelors Degree (B), High School (Grade 12)  (Required)

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Job Description

Assist the Internal Arbitrator to investigate the complaint by gathering all the relevant facts from the claimant, business and use any other sources deemed necessary to ensure that decisions are fair, impartial and aligned to the regulatory and / or legislative requirements.

• Resolve insurance complaints fairly, efficiently and impartially and not swayed by business pressures.
• Acknowledge new disputes timeously.
• Conduct root cause analysis of disputes and recommend implementation of pro-active prevention measures.
• Accountable for maintaining a professional relationship with the Internal Arbitrator and business stakeholders when dealing with disputes and responsible for all communications between the business and the internal arbitrator.
• Stay well informed of the Ombudsman’s thinking on emerging consumer issues and ensure that recommendations provided to the Internal Arbitrator are in-line with industry practices.
• Ombudmsan
• Assist with the implementation of the Framework and Processes of the complaints management function, partnering with the Head: Customer Experience and Arbitration Manger to ensure an optimised model is in place
• Facilitate and maintain an effective TCF(Treating Customer Fairly) approach to the management of regulatory complaints
• Contribute to the maintenance of an Old Mutual Insure wide complaints reporting and tracking system (Respond)
• Provide expert advice and support to staff on the handling of complaints; on investigation techniques and carrying out root cause analysis and writing complaints reports
• Appropriately escalate complaints to different specialist areas
• Manage complaints end-to-end by prioritising according to agreed criteria even if resolution is finalised in another department
• Facilitate complaints resolution meetings involving all relevant parties and using a root cause analysis approach.
• Take a leading role in promoting the reporting of and learnings from complaints including undertaking divisional trend analysis
• Providing feedback/reports to the relevant Divisions
• Track the progression of action plans from complaints
• Monitor and track complaint trends, highlight risk factors etc. to enable proactive solutions
• Produce reports on complaints, monitoring trends, response times, outcomes and action arising from complaints to enable proactive responses from business
• Prepare formal responses to complaints and further information required by the Ombudsman/Regulatory body
• Provide Ombudsman/Regulatory body with comprehensive and accurate feedback - TCF
• Assist the Head: Customer Experience and Arbitration Manager with research of legal issues (or other input required) in order to arrive at a finding on complex complaints
• Interact with the insurance industry bodies if required to resolve a complaint and maintain good relationships
• Resolve escalated customer queries in respect of the disputes and ensure that timeous feedback is provided to customers and brokers on all matters.
• Facilitate and maintain an effective TCF (Treating Customer Fairly) approach to the management of disputes.
• Contribute to the maintenance of the complaints reporting and complaints system.
• Appropriately escalate complaints to different specialist areas.
• Manage complaints end to end, by prioritizing according to agreed criteria even if the resolution was finalized in another department.
• Assist with tracking the progression of action plans on disputes
• Maintain service, quality and desired outputs within the dispute process by ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
• Ensure statutory and legislative knowledge is always current in order to resolve disputes, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organizational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency
• Align own behavior with the organization culture and values.
• Share and transfer process, statutory and legislative knowledge to colleagues.
• Collaborate and work with the complaints management team to deliver required service levels.
• Actively share information with other team members regarding successes, issues, trends and ideas.

Job Requirements : Skills, Experience and Qualification

• 5 years insurance experience
• 5 years experience dealing with customer complaints
• Ombudsman Exposure (An advantage)

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Job Description

• This role is responsible for performing general Learning Administration, providing process and client support and is individually accountable for achieving results through own efforts.
• Performs general learning administration.
• Resolves queries about process issues relating to Learning practices.
• Provides process support on learning issues as part of a segment/business unit Learning team.
• Deals with personal and sensitive information that necessitates confidentiality at all times.

Workday Learning Administration experience is essential.

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Job Description

The key focus of this role is to generate qualified leads for the Financial Advisors. The incumbent is accountable for achieving results through own efforts.

Direct Financial Advice is the telephonic advice business unit within Old Mutual. 

We are looking to expand our current team of Support Paraplanners who focus on making qualified appointments for Financial Advisors. The role involves calling customers from qualified databases and reviewing their financial situation. 

We need consultants who are good at engaging customers telephonically, good at data gathering and able to identify needs and opportunities. You will also need to be good at partnering with the Financial Advisor to help reach the required outcome. 

You will need to be able to hit stretching weekly lead and call targets. Experience in a high volume call centre or financial sales environment will be important. The benefits include a fixed salary together with the ability to earn additional monthly incentives based on your sales results. 

Key result areas and work descriptors: 

Sales/ Productivity 

• Sells Old Mutual advice proposition over the telephone.  
• Achievement of leads targets and objectives within tight business disciplines and processes 
• Identifying new creative means of achieving campaign goals (within compliance regulations)  
• Ensures compliance to process & procedures to minimize business risk 
• Adherence to script content and requirements 
• Keep abreast of new technology and processes being implemented within the area 
• Quality management of ALL outputs, with the end customer in mind 
• Adapt and change to fit in with changing business operational requirements 

Continuous Learning 

• Managing information regarding new products, rate changes, rulings, training updates etc. 
• Keep abreast of developments and trends in the Individual Life Industry – self learning 

Role Qualifications and Competencies: 

• Matric 
• Min 12 months experience in a sales or service unit within the Financial Services industry  
• Proven sales track record would be advantageous 
• Excellent interpersonal and communication skills 
• Strong customer focus 
• Goal and sales results driven 
• High on initiating action to convert leads into appointments 
• High quality orientation  
• Effectively meeting client needs; and giving customers a great Old Mutual brand experience. 
• Develop approaches that best position products, services and financial advice to prospective clients to illustrate the customer value proposition.