Current Jobs at SURGO HR & TRAINING

Requirements:

• RE5 Qualification if not within DOFA date
• 1 year Telesales experience (Selling any long-term Insurance)
• Must have at least 1 year cold calling experience
• Must be able to speak and understand Zulu and English

Benefits:

• Incentives
• Full training provided

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Job Purpose:

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre and post flight departure travel-related queries in customer relations department in Greek and English languages
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels
• Demanding and time-sensitive call centre environment
• Work on airline reservations systems and handle outbound voice calls, written correspondence and other multimedia channels daily
• Fully paid product and systems training provided

Requirements:

• Native level fluency in Greek language: Verbal and Written skills essential (Advanced/Fluency level)
• We are targeting candidates located in South Africa
• Permanent residence permit/ South African ID holders preferred
• VISA candidates will be considered for foreigners residing in South Africa
• Excellent Computer literacy & technical skills
• No criminal record
• Must have fibre / stable ADSL internet connectivity and cover internet costs
• Work from Home (we will provide the laptop)

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Requirements:

• Matric Qualification
• Clear criminal record
• 1 year cold calling experience
• Within DOFA (FSCA Qualification)
• RE5 Qualification & FAIS credits required

Benefits:

• Performance incentives
• Full training provided

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Experience:

• A minimum of 12 months unbroken inbound call centre experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment

Requirements:

• Passed Grade 12
• Fluent in Sepedi (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Fixed-Term Contract
• Available immediately

Key responsibilities may include, but are not limited to:

• Answer calls and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalating when required to senior agents or the team leader
• Ensure that productivity levels are maintained and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule, occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases are completed within the agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes

Critical skills and competencies:

• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent Problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverables and work load accordingly (good organisational skills)

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Requirements:

• Matric Qualification
• Clear criminal record
• 1 year cold calling experience
• Within DOFA (FSCA Qualification)
• RE5 Qualification & FAIS credits required

Benefits:

• Performance incentives
• Full training provided

go to method of application »

Requirements:

• 1 year Telesales experience (Selling any Insurance)
• Must have at least 1 year cold calling experience
• Experience in selling funeral, medical aid or Medical insurance before (advantageous)
• Must be able to speak and understand Zulu and English properly

Benefits:

• Incentives
• Full training provided

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Job Description

Basic Requirements:

• 10+ years of experience in Networking and Network security technologies with minimum 3 years in above capacity in a large enterprise
• 4-5 year experience in design, planning and solutioning of Network and Network Security infrastructure
• Experience in managing and troubleshooting Next Generation Network Security Platform (Palo Alto, Checkpoint, Zscaler, etc.)
• Ability to manage large projects related to Network Security Infrastructure
• In-depth knowledge in designing and configuration of VOIP, MPLS and QOS and troubleshooting any issues related to that
• Good understating of ISO 27000, PCI/ DSS, SOX and SAS control from Network Security Control perspective
• Hand on experience in Routing protocols BGP, IBGP, OSPF
• Design, architect and implement features of Next Gen Firewall (Palo Alto), Anti APT, Remote VPN etc.
• Deep understanding of SD WAN /NFV technology and its applicability in enterprise network
• In depth understanding and hands on experience on Public Cloud (AWS, Azure), Private and Hybrid cloud architecture
• Hands on experience of Arista and Cisco SDN (Software defined Network) architecture
• Design, Architect and implement features in Arista SDN controller to automate the Network service

Essential Requirements:

• Understand business requirements for internal and external customer and be able to translate into technical requirements and solution
• Planning, Designing, Implementation, Operation support for Network and Network Security service infrastructure
• Expert level internetworking understanding and troubleshooting in a large-scale network environment
• Hand on experience in configuring, monitoring, network security devices (Next Gen Firewall. IPS, WIPS, DDOS, NAC, Remote VPN etc.)
• Hand on experience in Routing protocols BGP, IBGP, OSPF, EIGRP etc.
• Interact with vendors for solution, sizing costing ROI and CBA
• Understanding of Application delivery technologies Citrix , VM Ware , VDI etc.
• Hands on experience in public cloud (AWS, Azure etc.)
• In depth understanding on Cloud security technology.
• Should be familiar with Data Center Security Architecture (Micro and Macro Segmentation).
• Hands on experience on Proxy, URL filtering, DNS, DHCP etc.
• Identify the emerging threats and accordingly design and solution to mitigate such threats
• Good Understanding of the IPSEC, GRE, Encryption, Remote VPN etc.
• Understanding of Contact Center technologies (Avaya, IPCC, Voice Recording)
• Understanding of Application delivery technologies Citrix, VM Ware, VDI etc.
• Availability of Technical Service for business operations all lines of business and enterprise across
• Timely Closure of all the internal and External Compliance Audit finding and observation
• Assessment and adoption on emerging technology

Primary Internal Interactions:

• GT Leadership
• All Technology Sub-Functions
• Internal / External Audit Teams
• Primary External Interactions:
• Client Teams – especially Client Technology Teams
• External Vendors – Primarily for solution sizing, costing, ROI calculations and CBA
• Technical Skills:
• CCNA & CCNP certification desirable
• Routing protocols such as RIP, IGRP, EIGRP, OSPF, and BGP
• Traffic engineering and quality of service
• Network Security Next Gen Firewall (Palo Alto etc.)
• Telecom service MPLS, Ethernet, Serial , Optical , Internet etc.
• High Proficiency in MS office/ Project/ Power Point/ Visio
• Process Specific Skills:
• Extensively worked in network design, engineering, optimization, network security and DR/ BCP
• Problem identification and analytical ability
• Decision making and convincing ability

Education / Qualifications:

• Graduate – Any Specialisation. (Diploma Holder / B.E/B.Tech)
• Nice to have - CCNA, CCNP, CISA, CISM, CISSP, AWS, Azure Certification

Work Experience:

• Minimum 10 – 12 years in managing Network Operations of large client relationships (1000+Seats)
• Willingness to work in a 24 x 7 environment
• Must have BPO Contact Centre Exposure

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Job Description:

• Responsible for the day-to-day managing of the food safety management system
• Follow strict FSSC22000 protocol as set out by management
• Continued education and learning on national and international food safety and security processes
• Issue follow up non-conformances. Advise parties on what needs to be done to close off non-conformances
• Test and research of raw materials, work in progress ingredients, finished goods, existing and new products
• Any other tasks requested of you by management:
• Train all staff on food safety and quality related procedures
• Keep up to date with training exercises and requirements

Duties and Responsibilities:

• Print and issuing all QC documentation, checklists and any other controlled and daily documentation to the designated staff
• Collect and check all controlled documentation for accuracy and completeness, issue and report any non-conformances
• Participate in continuous product testing
• Manage the sanitation program for the facility. This includes schedules, chemicals, cleaning hardware, chemical certifications
• Report on any non-conformances or deviations from the food safety management system
• Schedule, minute and lead all food safety meetings
• Ensure retention sample system is managed in accordance to the food safety management system
• Create a specification file with all info including spec sheets for raw materials, work in progress ingredients (toppings) and finished goods
• Assist clients with finished goods specifications, cross border certifications and all traceability of products from farm to plate
• Ensure the frozen pizza departments sanitation program is in line with FSSC22000
• Be available to move between areas to suit the needs of the business

Skills required:

• Extensive knowledge of FSSC22000 implementation.
• Knowledge of all ingredients, COA/COC’s, MOQ’s, cost and storage requirements and conditions
• Work knowledge of equipment, instruments, settings verifications and calibrations of said equipment
• Knowledge and understanding of all the company policies and procedures in order to train staff in these matters
• Strong communication skills both written and verbal
• Strong administration skills. All FSMS administration to be managed
• Ability to gather, interpret and relay analytical information
• Ability to prioritise and organise duties and requirements
• Being self-motivated, proactive, and dynamic
• Ability to adapt to changing conditions and roles within the organisation
• Ability to work with, and as part of the operational team

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Job Description:

The Content Marketer is responsible for executing the brand’s content plan and ensuring that it supports the overall marketing strategy for the brand/market. The perfect candidate will be superb at content creation, management and be passionate about sport/gaming and have a real understanding of how to direct traffic in the gambling/gaming industry.

Job Responsibilities:

• Support the Head of Department & Retention Manager in executing and continuously developing a planned and real-time content strategy.
• Create weekly schedules and publish content aimed at increasing traffic & betting activity, ultimately maximizing customer lifetime value across multiple channels including site/app, push messaging, SMS and email.
• Continuously plan and deliver insightful, informative and reactive site content that drives traffic and supports business objectives.
• Deliver content and real-time marketing activity using a range of channels and supporting the wider CRM strategy to deliver targets.
• Support the implementation of content tracking and monitor the performance against agreed KPIs, ensuring that results inform future decision-making.
• Work closely with Retention Manager, social media and SEO to ensure all activity forms a holistic content strategy.
• Work closely with both Product and Trading to ensure all activity is competitive, reactive and profitable.
• Support the evolution of the brand’s content strategy by generating creative ideas that will continually improve brand engagement and optimize traffic.
• Produce regular reports that outline performance against key KPIs.
• Support the Head of Department in maintain and continually evolving the brand voice and style.
• Ensure content is compliant with all appropriate regulation and legislation.

Requirements:

• 2 year plus experience in the gaming or gambling industry or sporting

Degree or diploma

Clear criminal record

Key Competencies:

• Strong copywriting, proofing and editing skills.
• On-site content management and experience in producing content schedules.
• Experience working with ESPs, CRM and CMS tools.