Current Openings at Superside

What You'll Be Doing;

• Manage a small team to maintain customer subscription accounts, customer billing, accounts receivable, account payable
• Improve company processes and policies and be involved in ad-hoc projects within the finance department
• Develop the reporting on performance metrics within your areas of responsibility
• Position yourself as a trusted business partner with both internal and external stakeholders

What You’ll Need To Succeed:

• Experience managing a motivated team with kindness
• Demonstrated ability with taking ownership and effecting process improvements
• Positive attitude towards problem solving
• Excellent English verbal and written communication skills
• Bachelor's Degree or higher
• 3-5 years of relevant working experience

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What You'll Be Doing:

• Collaborate with cross-functional teams, including sales, marketing, customer success and finance, to identify areas where AI can be applied to improve revenue-related processes and outcomes
• Utilize advanced analytics techniques and machine learning algorithms to interpret large volumes of data related to revenue generation
• Build predictive models to identify patterns, trends, and opportunities for revenue growth
• Develop AI-powered revenue forecasting models to accurately predict revenue streams and provide actionable insights to the sales and finance teams
• Monitor and evaluate model performance, making iterative improvements as necessaryIdentify manual, repetitive, and time-consuming revenue operations tasks that can be automated using AI technologies
• Implement intelligent automation solutions to streamline processes, reduce errors, and increase operational efficiencyIn collaboration with our enablement team, develop training programs and materials to guide sales reps in leveraging AI for prospecting, lead scoring, opportunity prioritization, and personalized sales strategies

Our biggest challenges right now:

• Revenue Operations works closely with all stakeholders of the GTM team, translating the Go-To-Market strategy into processes, tools and data. We continuously evaluate emerging technologies and tools to identify opportunities for innovation and improvement within our revenue engine.
• Using the latest advancements in AI, machine learning, and data science techniques we are looking to create new insights on our revenue pipeline and increase the overall performance of the whole organization.

What You’ll Need To Succeed:

• Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Data Science, Business Analytics)
• Background in AI, machine learning, and statistical analysis
• Proficiency in programming languages commonly used in AI, such as Python or R
• Experience working with large datasets and applying data interpretation techniques
• Knowledge of revenue operations processes, such as sales forecasting, pipeline management, and revenue recognition
• Familiarity with utilizing AI tools and frameworks
• Excellent problem-solving skills
• Strong communication and collaboration abilities
• Passion for self educating and researching new ways to assist our revenue operations team

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What You'll Be Doing:

• Drive customer satisfaction, renewals and expansions for up to 30 of our customers
• Manage the post-sales relationship which includes onboarding, product training, user adoption, quarterly business reviews
• Manage, monitor and keep track of account health of all your accounts and act upon any proactively identify potential churn risks
• Collaborate closely with Superside creative project delivery team to ensure we provide the best customer experience possible
• Manage customer escalations to drive resolution internally with stakeholders
• Guide customers with proactive solutions to help them increase the value of their Superside subscription
• Drive continuous improvement sharing suggestions on ways to update internal processes and implement best practices, supporting customer success strategy as the function evolves
• Partner with other teams such as Operations, Marketing and Product to drive strategy alignment focused on mutually desired business objectives

Our biggest challenges right now:

• As we expand, we are looking to organize a team that allows agility and structure. We are still a fast growing company that requires us to be comfortable with change.
• Processes need to be tested and put in place, but not rigid enough that we can’t easily and quickly adapt.
• Our overall focus is on bringing value to customers but we are still defining our customer-centric culture.
• We need people that come with innovative ideas, give us input and are ready to impact our approach to customer success.

What You’ll Need To Succeed:

• Bachelor Degree or higher in Creative, Communication, or similar/Bachelor in Business or Marketing
• 5+ years of related customer-facing experience and account management, preferably from a Creative/Ad Agency and/or SaaS environment
• Excellent English verbal and written communication skills, good at presenting ideas and discussing solutions in large groups
• Strong customer relationship building skills, with ability to manage expectations and build trust
• Experience engaging with end-users, evangelizing a solution and drive adoption across multiple stakeholder groups
• Bias for action, appreciation for data-driven processes, hard-working, proactive, customer-centric and execution-driven mindset
• Ability to collaborate with the full account team and other stakeholders
• Ability to quickly learn relevant design production/operations/process concepts and consult customers on these
• Be a natural problem-solver who can be effective with limited information

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What You'll Be Doing:

• Lead the ideation,development, and launch of new products and services that leverage Data and GenAI to transform our creative process
• Own the new products and services from concept to deployment to post-launch reporting and iterations
• Define, execute, and own strategies and the associated roadmaps to deliver on the broader organizational goals for data, ML and GenAI focused products
• Maintain a deep understanding of the industry landscape and trends across marketing and advertising, AI and creative tech
• Build on existing knowledge of martech tools and ad performance to identify competitive advantages for Superside
• Develop and execute product-led growth strategies for data and GenAI products that align with its core functionality
• Own the end-to-end user experience, crafting a value proposition that resonates with both internal and external users, focusing on how analytics and Generative AI can augment creative work
• Capture user feedback to iterate on the product and prioritize features that resonate most with our target market
• Use quantitative and qualitative data to monitor KPIs that measure both feature adoption and commercial targets
• Collaborate with engineering, design, and other cross-functional teams to bring data and GenAI products and services to life while also facilitating growth
• Write clear product specifications, including user stories, use cases, and acceptance criteria, to guide the development team effectively

Our biggest challenge right now:

• This is a role for someone excited to bring something from 0 to 1. We currently have a very bootstrap version of the products that we want to develop and take to market. Your first goal will be to make sure these products are working in synergy.
• This calls for a senior product manager comfortable with uncertainty, exploration, and short cycle time, this role is for you. As the role is pivotal to our business, it will be very visible to senior stakeholders.

What You’ll Need To Succeed:

• 3-5 years in product management with a history of developing innovative products, preferably in the martech and/or creative tech sectors
• Proven experience taking new products to market incl. driving GTM activities and shipping the whole experience end-to-end
• Deep understanding of marketing use cases and experience using a range of martech/adtech tools, preferably with hands-on marketing experience
• Demonstrated ability to formulate a product vision that marries innovation with growth.
• Strong leadership skills with a proven track record of driving cross-functional teams to meet your goals
• Substantial experience owning key product execution tasks including conducting analysis using multiple sources, extracting insights, interviewing users, and writing out product specifications
• Exceptional communication skills with the ability to convey complex product features and growth strategies to a varied audience
• A relentless focus on user experience and a strong ability to translate customer needs into product features
• Familiarity with Project Management tools such as JIRA, Notion, Asana, and design tools like FigmaA growth mindset and the ability to adapt in a rapidly changing environment
• Experience with product-led-growth in B2B Saas is a plus

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What You'll Be Doing:

• Enhance onboarding experiences to drive user engagement early in their lifecycle
• Integrate Superside seamlessly within customer workflows for easy adoption and activation from within their ecosystem
• Design and executing user engagement strategies to generate customer value and subscription usage
• Foster expansion and referrals to maximize user growth
• Define, execute, and own both strategy and the associated roadmap to deliver on the broader organizational goals to optimize user activation
• Collaborate closely with activation team members (incl. designers and engineers) and other stakeholders to drive successful activation initiatives
• Engage with customers to gain insights into their needs, pain points, and usage behavior, ensuring user-centric product development
• Utilize data and market research to inform product strategies and prioritize feature development for delivery
• Write clear product specifications, including user stories, use cases, and acceptance criteria, to guide the development team effectively
• Lead and motivate team members to ensure efficient product development and execution
• Oversee the full-cycle product development process from ideation to implementation, ensuring timely delivery and high-quality outputs

Our biggest challenge right now:

• As the Activation team’s product manager, you’ll be the main driver in developing and executing a growth vision. You’ll be responsible for optimally defining and prioritizing the activation features that best ignite product-led growth and engagement with the goal of delighting our customers.

What You’ll Need To Succeed:

• 3-5 years in a product management role, leading a growth agenda
• Proven experience setting and executing a digital product strategy, preferably in B2B SaaS or consulting industries
• Strong leadership, organizational, and execution skills with the ability to motivate and direct a large team
• Substantial experience owning key product execution tasks including conducting analysis using multiple sources, extracting insights that inform decision-making, interviewing users, and writing out product specifications
• Excellent communication and argumentation skills, with the ability to tell compelling stories, provide constructive feedback and collaborate effectively with cross-functional teams
• Passion for delivering exceptional user experiences and eagerness to engage with customers to understand their needs
• Track record of full-cycle product development and successful project delivery.
• Growth mindset with a decent understanding of growth marketing and design thinking approaches.
• Familiarity with Project Management tools such as JIRA, Notion, Asana, and design tools like Figma