Current Opportunities at MiWay Insurance Limited

Resposibilities

• Work with Executive Head of Marketing and Head of Online (HOO) in the development and execution of the overall marketing, communications, digital and advertising strategy.
• Lead external and internal brand communications strategies and ensure seamless integration and synergy of all marketing, digital and brand communications activities. 
• Drive and manage the conceptualisation and production of advertising and product marketing and client campaigns.
• Work with creative agency to generate relevant creative campaigns and content for all media platforms.
• Work with HOO and the Digital team in supporting content creation and digital marketing campaigns.
• Oversee marketing delivery for Personal Lines, Business Insurance, Broker, and Alternative distribution. 
• Oversee the delivery of all external communications campaigns and solid Public Relations understanding. 
• Work closely with the marketing team on the delivery of events and sponsorship activities. 
• Oversee delivery of customer-centric communications plans and direct marketing campaigns.
• Maintain strong relationships with agency partners, providing written briefs and debriefs and managing all ATL and BTL projects. 
• Work with HOM on forecasting, expense planning, reporting, and management of the marketing budget and campaigns in line with approved growth plans and budgets.
• Analyse key metrics to measure ROI and KPIs for marketing delivery.
• Assist with any other marketing projects and deliverables as assigned by HOM / HOO.  

Knowledge, Skills and Requirements

• Qualification and experience in Marketing, Communications, Digital Marketing, or similar relevant field.
• At least 4 years’ experience as a senior marketing manager or in a similar role. 
• Critical thinking and problem-solving skills.
• Strong negotiating skills.
• Knowledge and experience in developing and implementing marketing and communications strategies.
• Strong MS Excel, MS Word, and MS PowerPoint skills.
• Familiarity with creative formats on all platforms including TV, OOH, Radio, and Digital.
• Ability to create and execute impactful marketing campaigns in both ATL and Online
• In-depth knowledge of all marketing channels and the ability to understand the cross-channel impact of each.

Qualification and Experience

• Degree or Diploma with 8 to 10 years related experience.

Knowledge and Skills

• Client requirements
• Planning and implementation of marketing startegy
• Market research
• Reporting and Administration
• Project and quality management

Personal Attributes

• Organisational savvy - Contributing through others
• Decision quality - Contributing through others
• Plans and aligns - Contributing through others
• Optimises work processes - Contributing through others

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others

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Minimum Qualifications Required

• Minimum requirement: Grade 12/Standard 10/NQF 4  
• Secretarial or related experience beneficial 
• You are ppresentable, well-spoken and well groomed
• You have excellent communication and interpersonal skills
• You have excellent organisation, planning and administrative skills – multi-tasking 
• Organised with attention to detail 
• You have a valid driver’s license and own reliable transport 

Essential Requirements

• Discretion, integrity and care of information received or exposed to
• Experience in MS Word, Excel, Power Point and Outlook a must
• Session/meeting/workshop scheduling, co-ordination and follow-up of tasks
• Responsibility of administration needs within the team
• Planning of events, purchasing and invoice processing

Knowledge and Skills

• Record keeping; filing and maintenance of databases
• Data Collection and processing of transactions
• Reporting and Administration
• Quality; compliance and accreditation
• Business Process
• Services knowledge

Personal Attributes

• Communicates effectively - Contributing dependently
• Demonstrates self-awareness - Contributing dependently
• Plans and aligns - Contributing dependently
• Optimises work processes - Contributing dependently

Core Competencies

• Being resilient - Contributing dependently
• Collaborates - Contributing dependently
• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Drives results - Contributing dependently

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What will you do?

• Are you up for a new challenge and know that you can make a difference? Lead Generator Department is looking for assertive and enthusiastic in individuals who would like to join the team. 

The successful candidates will offer world class products and services to clients, whilst achieving targets in lead warming department. 

What will make you successful in this role?

Minimum Qualification Required:

• Grade 12/Standard 10/NQF 4

Essential Requirements and Skills:

• Fluent in English and another official language
• Self-managed
• Active listening skills
• Self-motivated
• Adaptability
• Quality orientated and organised
• Must be highly proficient in dealing with clients at all levels
• Customer focus
• Professionalism
• Flexibility
• Ability to multi-task and cope with pressure
• Team player

Knowledge and Skills

• Strategic thinking
• Excellent English communication & writing skills
• Strong relationship, negotiating and networking skills
• Ability to influence

PERSONAL ATTRIBUTES

• Communicates effectively
• Action oriented
• Situational adaptability
• Optimizes work processes

Core Competencies

• Being resilient - Contributing dependently
• Customer focus - Contributing dependently
• Collaborates - Contributing dependently
• Cultivates innovation - Contributing dependently
• Drives results - Contributing dependently

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What will you do?

• We require an experienced Vehicle Damage Assessor to join our team. The candidate will be responsible for assessing damaged vehicles, determining what repairs are necessary, authorizing repair work and making sure that all  invoices received are relevant. A strong background in the assessment of damaged vehicles is necessary.  Candidates from both an insurance, accident management and body shop background will be considered as long as experience has been gained assessing damaged vehicles.

What will make you successful in this role?

• Grade 12/Standard 10/NQF 4 
• Qualified Motor body Repairer certification.
• Tertiary qualification will be beneficial
• Formal Abuntex training certificate
• Minimum 3 years assessing and/or body repairing experience
• Minimum 3 years estimating experience on the Abuntex system 

Competencies required

• Must be highly proficient in dealing with clients at all levels
• Organised
• Professionalism
• Self-disciplined
• Self-motivated
• Analytical 
• Desire to excel
• Problem solving skills and solution oriented 
• Flexibility
• Ability to multi-task and cope with pressure 
• Attention to detail
• Excellent administrative skills
• Excellent interpersonal and communication skills (verbal and written)
• Able to work flexible hours
• Customer focus
• Deadline and results oriented 
• Team work
• Sound knowledge and/or understanding of TIA, Abuntex
• Takes ownership and responsibility 
• Enthusiastic and passionate about the job and the company
• Must have own vehicle 

Knowledge and Skills

• Automotive Damage Claims
• Claims Management
• Claims Reporting
• Claims approvals and rejections
• Claims settlements

Personal Attributes

• Interpersonal savvy - Contributing independently
• Decision quality - Contributing independently
• Action orientated - Contributing independently
• Optimises work processes - Contributing independently

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

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Minimum Qualifications Required

• Grade 12/Standard 10/NQF 4 
• Completed FAIS credits 
• Regulatory Exam – (RE 5)
• Relevant tertiary qualification (3 years qualification) – Advantageous 

Minimum Experience Required

• 6 or more years insurance sales call centre experience
• 3 or more years’ experience of general supervision of more junior colleagues (advantageous)
• General understanding of Sales systems and applicable processes 
• Strong analytical capabilities
• Proficient in excel

Essential Requirements

• Leadership Capability
• Strong Written and verbal communication skills 
• Attention to detail 
• Strong technical skills 
• Commitment to personal and team goals 
• Ability to apply business rules and processes 
• Provide technical guidance to team members 

Responsibilities

• Implement strategies from senior managers to the team 
• Improve call centre sales efficiencies and increase departmental profits
• Drive sales while optimizing the operation
• Driving and achieving monthly sales targets and responsible for operational needs
• Leading, coaching and directing teams 
• Ability to investigate factors impacting performance.
• Plan, schedule and review workload to improve productivity, and the ability to measure results against targets (Gearing).
• Work under guidance (but not constant supervision) to analyze data to identify trends and risks
• Works without supervision and provides technical guidance when required on motivating all employees to learn, grow and develop so that they can obtain the knowledge and experience they need to assist the organization to reach their goals.
• Strong ability to drive staff engagement across the business
• Lead and direct the team to be able to reach operational efficiencies.
• Communicate the plan from senior management to staff in a simple and understandable manner in order to reach organizational goals. 

Technical Competencies

• Action Planning
• Presentation skills
• Customer Services
• Policy and Procedures
• Computer Skills
• Writing Skills
• Presentation creation and skills
• Reporting
• Data collection and analysis

Knowledge and Skills

• Drive leads and service targets
• Call Centre control and reporting
• Budget and expenses
• Management of employees

Personal Attributes

• Builds effective teams - Contributing independently
• Decision quality - Contributing independently
• Directs work - Contributing independently
• Plans and aligns - Contributing independently