Current Vacancies at CHEP

Position Purpose:

• Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area.  This role is integral as it is the first point of contact for the customer.  This role is to assist CHEP in building and maintain solid relationships with the customer base.

Responsibilities include:

• Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
• Customer account reconciliations
• Conducting Online Visits and Scheduled calls and providing feedback and corrective recommendations to the customer and Business Manager
• Identification and Investigation of credit equipment balances
• Analysis and resolution of suspended movements
• Investigate and resolve queries from the business & customers.
• Follow up with customer and business to ensure the recommendations are adhered
• Accurate processing of client requests on Siebel
• Electronic System Support to local client base
• Manage the helpdesk function (if applicable)
• General office administration such as switchboard, filing and other duties
• Participate in Team Projects
• Serve as backup for TEMS and other staff within the team
• Assist in any other task as delegated by management.

Challenges

• Working under pressure
• Working in a team
• Deadline Driven – Strict SLA’s

Qualifications

• Matric & a Diploma Essential.  Preferably studying towards a business related degree.
• Manual Drivers Licence

Experience

• 3-5 years Basic Accounts & Reconciliation, including general office duties
• 3 years Customer Service Experience

Skills and Knowledge

• Analytical Skills
• Excellent communication skills at all levels
• Knowledge of Siebel, Portfolio and EDI would be an advantage; proficiency in Word & Excel is preferable.
• Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.

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Job Description

Brambles is dedicated to revolutionizing supply chains through innovative, sustainable business solutions. Our commitment to reducing waste and enhancing efficiency drives our mission!
We're seeking a visionary Senior I&T Director: Regional Lead APAC & IMETA who is excited to shape the technological landscape of our global organization through the alignment of I&T initiatives and services across APAC and IMETA regions to support business strategies, objectives and priorities effectively.

Join us in creating a smarter, more sustainable supply chain future...

• Global ASX listed market leader in Sustainability, Supply Chain and Logistics 
• Excellent career growth opportunities | Supportive, innovative learning platforms
• Values-driven and inclusive culture | Flexible hybrid work environment 

As a key member of the Leadership Team, you'll be reporting to the CIO and primarily located in either Durban, South Africa or Sydney, Australia with a flexible hybrid, working-from-home arrangement available. 

Purpose of the Role

• Through developing a deep understanding of the regional business strategies, objectives, and priorities, you will align I&T initiatives and services to support them effectively.
• Responsible for coordinating the full range of Information and Technology initiatives across the assigned region(s) such that a fully understood portfolio of I&T change is manageable by Regional Executives.
• Act as primary liaison and interface between the regional leadership team, including ELT members, All I&T Programme and Change teams and TS Service Delivery. Proactively contributing to the development of the business by focusing on continuous improvement opportunities, whether through delivery and use of TS-enabled capabilities or the secure use of our systems and data.
• Build an intimate understanding of the Regions’ geographically dispersed businesses, driving global standardization in solutions at an organizational level wherever possible to provide maximum return on investment aligned to the overarching TS strategy.
• Act as an advocate for the Regional customer in the development of, and approval for, the prioritised portfolio of I&T needs. , At the same time promoting understanding and alignment to TS goals and objectives at a global level. 
• The true value comes in being able to influence at the appropriate leadership levels on both sides, bringing together a strong partnership between the Business and TS. Focused on meeting the current, future, expressed and unexpressed demands of the function they support and the business, while maximising returns on I&T investment.

Key areas of responsibility

Strategic Alignment:

• Understand regional business strategies and align IT initiatives with them.
• Prioritize impactful IT initiatives aligning with global TS portfolio.
• Collaborate with Brambles' OCIO and Global CIO for alignment.

Relationship Management:

• Establish strong relationships with regional business leaders.
• Advocate for regional needs within global technology platforms.
• Ensure tailored IT solutions for regional requirements.

TS Service Delivery:

• Oversee delivery of IT services, ensuring quality and customer satisfaction.
• Identify areas for improvement and enhance service delivery.

TS Governance and Compliance:

• Ensure compliance with IT principles, policies, and regulations.
• Collaborate for governance processes and risk management.

Regional I&T Planning and Execution:

• Develop and execute regional IT plans aligned with business needs and tech trends.

Resource Management:

• Manage regional IT resources, optimizing allocation to support business priorities.

Stakeholder Communication and Engagement:

• Act as a primary point of contact, facilitating effective communication.

Innovation and Continuous Improvement:

• Drive a culture of improvement, implementing emerging technologies for enhanced outcomes

Ideal candidate description

• Bachelors Degree in Computer Science, Information Systems or similar, related field
• Masters Degree is preferable
• Experience working across large-scale initiatives, bringing different stakeholder groups together to deliver value
• Significant previous experience within an I&T and/or Business Relationship role
• Experience managing or influencing technical staff and projects at a senior level
• Experience working within a bi-modal delivery environment (i.e. both waterfall and agile methodologies).
• Experience in diverse multi-cultural, matrix corporate cultures
• Proven success in improving the customer experience
• Using information technology in a strategic context to further strategic goals

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Job Description

CHEP is currently recruiting for a Business Intelligence Reporting & Insights Analyst (Data Analyst) to join a dynamic and forward-thinking team! This role reports to the Business Intelligence Manager who is committed to his team members development. The successful candidate can be based in Durban OR Gauteng.

The BI Reporting and Insight Analyst is responsible for the scoping, development, and implementation of Business Intelligence Products to the business based on business requirements. This includes full stack development from data gathering, ETL implementation, modelling and final production of the Business Intelligence Product.

Key Accountabilities:

• Engage stakeholders across the regions within the specific function based on business requirements.
• Translate business requirements into actionable user-friendly business intelligence products for support of strategy and decision making.
• Translate data from multiple data sources into information and insights to drive decision making at several levels i.ie. data driven decision making.
• Develop and deploy ETL solutions to extract data from several data sources, transform and load into the warehouse (Amazon (AWS) RDS).
• Implement the deployment of business intelligence solutions based on guidelines in place.
• Develop and deploy reports/dashboards and data products as per business needs in IMETA (ensuring data accuracy and stability).
• Complete documentation about reports/dashboards/data products created to transition the to the business and internal back up plans.
• Propose enhancements on new/current reports (standardization, usability, workload).
• Frequently ensure that reports/dashboards/databases are timely updated and in accordance with set standards to ensure business has the most updated in time reports, dashboards, etc.
• Deliver on various projects at once across various regions for the function/s within the individuals accountability.
• Assist in the implementation of dashboards, reports and data products within the Business Intelligence product suite.

Minimum Requirements:

• Qualification: Technology/Statistics/Information Management/ Information Systems/ Financial Management /Computer Science related degree (3-year degree)
• Minimum of 3 years working experience in a similar role (Business Intelligence analyst/Data Engineer/Data Analyst).
• Previous business intelligence experience is a non-negotiable specifically in:
• Experience working with multiple datasets, data modelling and database knowledge (Experience with Amazon RDS is a plus).
• ETL Experience (Design, development and deployment of ETL processed).
• Experience in writing SQL queries, developing procedures, functions, etc. within the SQL environment.
• Experience in merging a variety of datasets into meaning insights and information for decision making.
• Previously developed business intelligence visualization products specifically PowerBI solutions.
• Experience translating business requirements into powerful business solutions.
• Worked with measures and KPIs.
• Change management.
• Project management experience (running with priorities, standardization, automation, troubleshooting and short-term planning).
• SAP Business Objects and SAP BW experience (is a plus)

Skills:

Non-technical skills:

• Strong service orientation
• Very good customer orientated skills
• Extremely flexible and able to work under pressure.
• Diplomatic and sensitive when serving customers of a different mentality and culture.
• Can act under time pressure and interact with middle/senior level stakeholders.
• Ability to work autonomously.
• Ability to work with remote teams.
• Driven by results.
• Ability to learn on the fly.
• Problem solver (troubleshooting).

Technical skills:

• Analytical Skills.
• Full Business Intelligence stack skills: SQL (Proficient) and SSMS; ETL (Medium) in SSIS.; Modelling (SSAS).
• Visualization, dashboard development and storytelling (PowerBI (Advanced)). Medium Proficiency.
• Excel (Advanced skills).

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Purpose of the Role:

Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area.  This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintaining solid relationships with the customer base.

Responsibilities include:

• General administration and client account reconciliations (query resolution process), inclusive of 
• Debit Authorisations, THAAs
• Reconciling of accounts
• Reconcile Unprocessed THAN list and submit to CCS at month end
• Credit balance investigations.
• Accurate filing of client documentation 
• Managing of suspended and rejected movements
• Logging of necessary activities and Service Requests in Siebel
• Logging Collection / Return orders when needed.
• Log necessary escalations to the business via Siebel
• Submitting of weekly updates to Supervisor for CHEP management
• Ensuring all queries are addressed and resolved in accordance with the Business Rules.
• Entertain a good customer relationship and escalate all relevant issues to CHEP management.
• Checking of inbound documents validity – equipment, quantities etc. 
• Outbound process – record keeping
• Facilitating 1-4-1 exchanges 
• Identify 1-4-1 exchange clients to be converted Transfer clients where possible.  (If applicable)
• Yard duties include pallet sorting, inspection of pallet quality and reporting any problems.
• Stock counts and reconciling of the counts
• Issues orders
• Escalate all noncompliance issues to CHEP 
• Liaise with problem customers to recover outstanding balances.
• Any other reasonable tasks as delegated by CHEP Management

Ideal Candidate Requirements:

• Matric & a Diploma essential, preferably studying towards a business-related Degree.
• Manual Drivers Licence 
• 3-5 years  Basic Accounts & Reconciliation, including general office duties
• 3 years Customer Service Experience
• Analytical Skills
• Excellent communication skills at all levels 
• Knowledge of Siebel, Portfolio would be an advantage; proficiency in Word & Excel is preferable.
• Team Players who are systematic, accurate, patient and service-orientated will be the best suited to handle this position.