Current Vacancies at Datafin Recruitment

ENVIRONMENT:

• Our client seeks a Junior Business and Systems Analyst to join their newly formalised Bus & Sys Ops department. Your mission: be the frontline resource for system stability, process integrity, and data accuracy across their core applications (ERP, CRM, E-commerce).
• This is a high-impact, foundational role for someone ready to help transform institutional knowledge into scalable systems and enable their exponential growth.

DUTIES:

• System Support: First point of contact for day-to-day system issues; monitor performance, data flows, and integrations.
• Process Integrity: Map business processes, identify inefficiencies, and maintain workflow documentation.
• Automation: Build and maintain low-code automations (e.g., com) to reduce manual effort.
• Analysis: Gather requirements from stakeholders; translate into functional specs; assist with UAT and training.
• Optimisation: Proactively recommend system or process improvements to enable data-driven decisions.

REQUIREMENTS:

• Education: Degree or diploma in Information Systems, Business Analysis, Computer Science, or related field.
• Experience: 0–2 years in business analysis, systems support, or data operations (internships included).
• Technical: Basic data analysis (Excel/Google Sheets); familiarity with low-code automation tools (com, Zapier); exposure to ERP/CRM/E-commerce platforms a plus.

ATTRIBUTES:

• Soft Skills: Analytical mindset, attention to detail, strong communication, accountability, and a genuine thirst for learning.

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ENVIRONMENT:

• Since the early 2000s, our client has been a leader in the wound care scene in South Africa, offering top-notch service and support through a dedicated, well-trained national sales team.
• Their R&D team is all about creating high-quality, advanced wound care products, with most of them made right here at home. They’re now on the lookout for a driven, ambitious, and organized Junior Sales Representative, fluent in Afrikaans and English, to join the dynamic crew.
• In this role, you’ll be key in promoting, growing, and securing their market share of innovative wound care products. You’ll build strong, ethical relationships and drive sales growth in a professional way with healthcare pros and key hospitals.

DUTIES:

Promoting Current and New products

• Actively identify business opportunities to sell all products.
• Meet and exceed annually contracted budgets.
• Demonstrate a consistent work methodology that focuses on achieving targets.
• Demonstrate a consistent record of growing new business in the territory.
• Maintain and grow accounts.
• To work responsibly in the field.
• To be goal driven and a team player.

Management by Objectives

• Demonstrate sound planning that will result in achieving sales and marketing objectives.
• Take responsibility for follow–through of objectives.
• Demonstrate consistent preparedness to take personal accountability for outputs and performance.
• Effectively manage personal workload.
• Maintain accurate records of sales activities, customer interactions, and market insights in the company’s CRM system with regular feedback on business objectives.

Reporting

• Record daily sales activities, customer interactions, and market insights in the company’s CRM system.
• Provide reports on progress on a weekly basis.
• Prepare planning schedules weekly.
• Timeously prepare and submit forecasts monthly.
• Attend all business meetings.

Complete all required administrative tasks

• Complete admin related tasks with accuracy, whist adhering to deadline requirements. This pertains, but is not limited to, monthly planners; reports; leave forms; expense claims etc.
• Complete, submit and store accurate business information at all times.
• Manage consignment stock – taking ownership of stock signed out.
• Follow correct procedures when entering hospitals and institutions – with adherence to all security protocols, surrounding the management of stock, entering all facilities.
• Complete review and planning reports on a weekly basis.
• Assist with completion of tenders when required.
• Work co-operatively with admin office support and staff
• Building and Managing business relationships.
• Build relationships and provide an excellent before and after sales service.
• Maintain a client visit rate as directed by the National Sales Manager.
• Visit all theatre management, cssd, and procurement every week to discuss new products, consignment stock, problem solving and value adding suggestions and collection of outstanding orders.
• Always conduct yourself in a professional manner.

REQUIREMENTS:

• Required minimum education: Post-matric or relevant qualification
• Required minimum experience: At least 1 year experience
• Fluent in English and Afrikaans.
• Reliable car and valid driver’s license

ATTRIBUTES:

• Strong communication and interpersonal skills to build relationships with healthcare professionals.
• Highly motivated with a passion for sales and the ability to work independently.
• Excellent presentation and negotiation skills to effectively communicate product information.
• Proven ability to achieve targets and work under pressure in a fast-paced sales environment.
• Detail-oriented with strong organizational and time management skills.
• Familiarity with CRM software (preferred but not required).
• Willingness for local travel within South Africa

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ENVIRONMENT:

• A well-established company in the health and nutrition sector is seeking a highly organised and proactive Material Requirements Planning (MRP) Clerk to join the Product Supply team in Johannesburg.
• This is a temp-to-permanent, full-time role supporting the day-to-day administrative and clerical functions of the Product Supply department.
• The purpose of the role is to manage daily administrative and clerical activities within Product Supply, providing support to the Product Supply Manager with MRP processes, purchase order processing, reporting, and stock management activities.

DUTIES:

• Update the minutes after the Weekly Status Meeting (WSM) and ensure they are distributed to correct participants every Thursday.
• Create and confirm Work Orders for packing, as approved and authorised daily by the Product Supply Manager.
• Assist Forecasters in creating Sales Orders and files whenever stock is being sent to Field Support/Distribution Centres (DCs).
• Create Purchase Orders (POs) as instructed and approved by the Manager.
• Once POs are approved and signed by management, ensure they are sent to the correct suppliers.
• Keep the filing of POs up to date and ensure all reports are regularly updated.
• Assist with the Literature Forecast, to be reviewed and approved by the Product Supply Manager.
• Compile monthly Write-Off Reports for Africa, to be approved by Management.
• Manage and maintain data in Excel reports as needed, following relevant Standard Operating Procedures (SOPs).
• Assist the Product Supply Manager with Material Requirements Planning (MRP) and placing new orders.
• Maintain both the backorder and possible backorder report on a weekly basis.
• Ensure all critical reports are prepared within specified timeframes.
• Keep all SOPs updated as directed by management.
• Follow any reasonable instructions given by management.
• Perform ad hoc duties as required.

Quarterly Tasks:

• Upload standard costing on Sage for the new quarter, as instructed by management.
• Product Supply Input File.
• Country Input File.
• Literature Product Supply Input File.

REQUIREMENTS:

• Matric required; previous administrative experience an advantage.
• Strong Excel skills essential.
• Excellent understanding of the Sage system.
• Managing inventory/slotting/profiling experience in a distribution environment will be an advantage.
• Strong analytical experience.
• Must be detail-orientated, methodical, and practical.
• Relevant Computer Literacy.
• Must be able and willing to work additional and flexible hours.

ATTRIBUTES:

• Excellent communication, teamwork, and relationship building skills.
• Excellent interpersonal skills.
• Efficient time management and ability to handle concurrent deadline pressure.
• Excellent planning and organising skills.
• Must be dependable and conscientious.
• Comply with utmost integrity and confidentiality ethics.
• Emotional intelligence and maturity — critical.

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ENVIRONMENT:

• A well-established company in the health and nutrition sector is seeking a detail-oriented and analytical Junior Inventory Planner to join the Product Supply team in Johannesburg. This is a permanent, full-time position, ideal for a motivated individual looking to grow within a dynamic supply chain environment.
• The role focuses on supporting the planning, monitoring, and management of inventory levels through daily administrative tasks, data updates, and analysis to ensure optimal stock availability and efficient inventory control.

DUTIES:

• Assist with daily inventory updates, stock tracking, and reporting.
• Prepare and maintain accurate records of stock movements, variances, and replenishment requirements.
• Support the Senior Inventory Planner with forecasting activities and demand planning.
• Update and maintain Excel-based inventory models with accurate and timely data.
• Assist in preparing inventory reports, including backorder and slow-moving stock analyses.
• Help prepare Purchase Orders (POs) and ensure correct documentation is completed and filed.
• Monitor stock levels and highlight risks such as shortages or overstocking.
• Collaborate with Distribution Centres (DCs) to obtain accurate inventory and movement data.
• Assist with Material Requirements Planning (MRP).
• Maintain and update relevant Standard Operating Procedures (SOPs).
• Complete all required inventory reports within specified deadlines.
• Support monthly and quarterly inventory reviews and cycle counts.
• Perform ad hoc duties as required by management.

Quarterly Tasks:

• Assist with updating standard costing on Sage for the new quarter.
• Support preparation of Product Supply Input File.
• Support preparation of Country Input File.
• Support preparation of Literature Product Supply Input File.

REQUIREMENTS:

• Matric required; Mathematics, Accounting, or related analytical field an advantage.
• Advanced Excel skills essential (pivot tables, formulas, VLOOKUP/XLOOKUP).
• Experience with inventory systems or ERP platforms (e.g., Sage) is an advantage.
• Strong analytical and numerical ability.
• High attention to detail and accuracy.
• Computer literacy — MS Office Suite essential.
• Ability and willingness to work flexible and additional hours when required.

ATTRIBUTES:

• Excellent communication and teamwork skills.
• Strong interpersonal and collaboration skills.
• Effective time management and ability to work under pressure.
• Strong planning and organisational skills.
• Dependable, conscientious, and committed to high standards.
• High level of integrity and confidentiality.
• Emotional intelligence and maturity — essential.

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ENVIRONMENT:

• DRIVE new client acquisition by proactively engaging prospects through outbound outreach and converting inbound inquiries into qualified sales appointments as the next Appointment Setter wanted by a dynamic Digital Marketing Agency.
• You will serve as the first touchpoint in the sales process and play a direct role in agency revenue growth.
• You will work the full top-of-funnel, handle inbound leads and run Outbound campaigns via phone and email to book discovery calls for the Sales team. You’ll manage all prospect interactions inside Go High Level, keep pipeline data clean and current, and follow up with discipline until a decision is made. 
• This is a Remote role with a 9 AM-6 PM EST schedule.

DUTIES:

• Respond to inbound inquiries via phone and email and qualify prospects for sales calls.
• Execute outbound outreach sequences to cold and warm prospect lists.
• Book and confirm discovery call appointments for the Sales team.
• Manage and update all prospect records and activity inside Go High Level.
• Follow up persistently with leads across the pipeline until resolution.
• Maintain accurate notes and disposition statuses on every contact.
• Collaborate with the Sales team to refine messaging and improve conversion rates.
• Report on outreach activity, show rates, and pipeline movement.

REQUIREMENTS:

• 1–3 Years of experience in Appointment Setting, SDR, or Outbound Sales in a Remote environment.
• Proven ability to handle objections and maintain composure on cold calls.
• Strong written English communication for email outreach.
• Experience working inside a CRM — Go High Level preferred.
• Self-directed, organized, and able to manage a high volume of daily touchpoints.
• Comfortable working full-time, 9 AM-6 PM EST, Monday to Friday.

Advantageous –

• Background in Digital Marketing or Agency Services.

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ENVIRONMENT:

• An innovative IT Services and Consulting company is seeking a Senior C++ Developer to join a globally used real-time collaboration platform designed for post-production teams.
• The platform enables frame-accurate 4K video livestreaming for editorial, VFX, colour grading, and sound review, and is trusted daily by some of the world’s leading studios, agencies, and brands.
• This is a fully remote opportunity with a US-based company, operating during South African working hours. The successful candidate will be responsible for developing and maintaining desktop and Apple-platform applications within a C++/Qt environment.
• The role focuses on real-time video capture, streaming, and playback technologies, with a strong emphasis on the macOS user experience, as the majority of users operate on Apple devices.
• Responsibilities span the full application lifecycle, from low-level media processing and optimisation through to building, code signing, notarising, and delivering high-quality native applications.

DUTIES:

• Developing and maintaining desktop and Apple-platform applications using C++ and Qt.
• Designing, building, and enhancing features for a real-time collaboration platform used by post-production teams.
• Developing and supporting real-time video capture, streaming, and playback functionality.
• Optimising application performance to ensure frame-accurate 4K video livestreaming.
• Focusing on delivering a high-quality macOS user experience across the platform.
• Working with low-level media processing, video handling, and streaming technologies.
• Troubleshooting and resolving application, performance, and media-related issues.
• Collaborating with cross-functional teams to deliver new features and product enhancements.
• Building, packaging, and deploying native desktop applications.
• Managing application code signing, notarisation, and release processes for Apple platforms.
• Ensuring software reliability, stability, and scalability across supported environments.
• Participating in code reviews and maintaining high software development standards.
• Testing, debugging, and maintaining applications throughout the software development lifecycle.
• Contributing to the continuous improvement of architecture, performance, and user experience.
• Supporting the delivery of production-ready software used by leading global studios, agencies, and brands.

REQUIREMENTS:

• 10 Years Deep C++ expertise (the kind that comes from years of shipping production software) and strong command of the Qt framework
• Hands-on experience with WebRTC and GStreamer
• Working knowledge of video codecs, particularly 264 and H.265 (HEVC)
• Proven experience building and packaging macOS applications — including code signing, notarisation and update tooling such as Sparkle

Nice to have:

• Mac-first instincts and fluency in Xcode
• Broader audio/video codec and real-time media processing experience
• Swift, with iOS / tvOS development history
• Basic JavaScript / React (or the appetite to learn it)
• Familiarity with Windows desktop development (the product supports Windows too)

ATTRIBUTES:

• A self-starter mindset: comfortable taking ownership, working independently in a small fast-moving team, and picking up whatever you don’t already know

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ENVIRONMENT:

• PROVIDE seamless customer service to the Institutions clients by ensuring professional, timeous and empathetic query resolution as the next Student Services Consultant wanted by a dynamic Online Learning Platform.
• You will represent the brand through empathetic communication, using omnichannel software, confirming or clarifying information, responding efficiently and effectively enquiries by explaining possible solutions and ensuring that students feel supported and valued.
• Applicants will need Matric/Grade 12 or equivalent with 1-3 years Call Centre experience with proficiency in CRM software, MS Office Suite and strong typing skills.

DUTIES:

Responsible for delivering an exceptional Customer Service by:

• Representing the brand through empathetic communication, using omnichannel software.
• Providing grammar, spelling and error-free communications.
• Adaptively utilising various channels in line with the departmental strategy, requirements, and guidelines.
• Responding efficiently and effectively enquiries by explaining possible solutions and ensuring that students feel supported and valued.
• Engaging in active listening with students, confirming or clarifying information and diffusing angry students, as needed.
• Building lasting relationships with students and other stakeholders based on trust and reliability.
• Utilising software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent, customer service.
• Taking part in training and other learning opportunities to keep abreast with the latest developments within the organisation.
• Adhering to all company policies and procedures.
• Updating existing customer information according to standard operating procedures
• Providing alternative solutions with an aim to retain customers.
• Alerting the team leader of consistent trends in query types i.e. increase in navigation type queries.
• Pro-actively engaging with team leaders and other stakeholders to identify potential campaigns to support the organisation’s goal of having well informed students.
• Interpret and identify potential brand damaging queries which could harm the business and to escalate this to management for resolution.
• Consistently living the values of the brand and business at all times.
• Performing any other duties as assigned by management.

REQUIREMENTS:

Qualifications –

• Minimum qualification of Matric or equivalent.
• Post-school Certificate or Diploma in Customer Service or Public Relations would be advantageous.

Experience/Skills –

• 1-3 Years of experience in a Call Centre environment.
• Track record as a high-performing individual in a Call Centre.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• High level proficiency in Microsoft Office product suite.
• Proficiency in relevant customer service software applications and digital platforms
• Excellent data capturing and typing skills.
• Sound understanding of business processes that directly impact on student engagements.
• Knowledge of all customer engagement channels.
• Knowledge of student service practices and principles.
• Superior written communication skills.
• Ability to handle stressful situation appropriately.
• Follow communication procedures, guidelines, and policies.
• Ability to learn, retain and apply large amounts of information.
• Able to understand new digital communication platforms.
• Understanding and applying business rules where applicable
• Strong customer service skills and ability to work with people from diverse backgrounds.
• Personal Values: People and Team orientation, Ability to take Ownership, Attention to detail, Active listener.
• Team player.
• Work independently.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Strong time management and decision-making skills
• Adaptability and accountability.

Advantageous –

• Proficiency in dealing with customers through social media platforms.
• The ability to communicate in at least one South African language.

ATTRIBUTES:

Interpersonal Relationships –

• Building Organizational Relationships.
• Inspiring Trust.
• Team Commitment.
• Self-confident Integrity.

Thinking –

• Visionary Thinking.
• Practical Creativity / Innovative.
• Making Seasoned Judgements.

Self-Management / Motivation –

• Adaptability.

Communication –

• Effective Verbal & Written Communication.
• Active Listening.

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ENVIRONMENT:

• CREATE and own a clear consolidated Investment Technology roadmap as the next Agile Delivery Lead sought by a renowned Independent Asset Management Firm.
• You will coach teams on Agile best practices and a product mindset; define, embed, and track the metrics and KPIs that will demonstrate meaningful outcomes while sustaining and continuously improving the Agile ways of working across Investment Technology.
• The successful incumbent will require hands-on experience leading Agile programmes across multiple teams or value streams, ideally in a Financial Services or Investment Management environment including DevSecOps awareness & practical experience embedding Agile practices, supporting Product Owners with backlog prioritisation, and fostering a product mindset across delivery teams.

DUTIES:

• Roadmap Ownership and Delivery Oversight.
• Agile Practices and Product Mindset.
• Stakeholder Engagement and Strategic Leadership.

REQUIREMENTS:

• Proven Agile delivery leadership – hands-on experience leading Agile programmes across multiple teams or value streams, ideally in a Financial Services or Investment Management environment.
• Road mapping and portfolio co-ordination skills – the ability to consolidate delivery across complex, interdependent workstreams into a single, coherent view that is credible at both team and executive level.
• Stakeholder confidence – a track record of engaging senior sponsors and leadership with clarity, translating delivery data into narrative that drives decisions rather than just reporting status.
• Agile coaching experience – practical experience embedding Agile practices, supporting Product Owners with backlog prioritisation, and fostering a product mindset across delivery teams.
• Cross-functional collaboration skills – comfort working across technology, investment, and business teams, managing dependencies and removing blockers without direct authority.
• DevSecOps awareness – familiarity with continuous integration and delivery principles and the ability to champion their adoption within value stream teams.
• A data-driven approach to delivery – experience defining and tracking KPIs and delivery metrics that demonstrate outcomes rather than just activity.
• Proficiency with AI and productivity tools – comfortable using AI-assisted tools for planning, reporting, and analysis to enhance the efficiency and quality of delivery oversight.

ATTRIBUTES:

• A strategic thinker with proven experience in complex, cross-value-stream delivery environments.
• An exceptional communicator – clear, transparent, and effective with both technical teams and senior stakeholders.
• Curious, adaptable, and comfortable navigating ambiguity and challenge.
• Takes initiative and looks for new ways to improve existing processes and practices.

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ENVIRONMENT:

• A renowned Independent Asset Management Firm seeks a results-driven Investment Technology Process Engineer with strong SQL skills and a minimum of 3 years’ experience within Financial Services or Asset Management. In this hands-on role, you will bridge the knowledge gap between Technologists and Investment professionals, engage in regular design, planning and architecture sessions while using modern tooling to increase your breadth and depth of impact, to analyse data and build automations.
• You will also need a minimum of 3 years in Financial Services / Asset Management, an understanding of data and data flows (data and systems architecture), experience consuming from HTTP APIs (e.g. REST, GraphQL) & exposure to modern tooling such as Python (or other programming languages) to reduce manual effort, derive insight from data and to enable the production of code via AI (spec-based development).

DUTIES:

• Utilise your brainpower and knowledge to analyse and design better processes providing precise, accurate and impactful outcomes across all asset types for Investment teams and Clients.
• Be hands-on; this is an active role, you will be in the detail of the Investment Technology deliveries, you bridge the knowledge gap between Technologists and Investment professionals.
• Produce accurate Features (Agile) and Specs (spec-based development for AI) to drive new ways of working.
• Work collaboratively across teams; keep stakeholder engagement high.
• Work with Engineering Leads and Product Owners to deliver value iteratively in an Agile manner.
• Engage in regular design, planning and architecture sessions.
• Ensure Outcomes are clear, functional, measurable and deliver real value.
• Use modern tooling to increase your breadth and depth of impact, to analyse data and build automations.

REQUIREMENTS:

Qualifications –

• A relevant Degree.

Experience/Skills –

• At least 3 years in Financial Services / Asset Management.
• An understanding of how the Investment processes of an Asset Manager work, and a desire to modernise them.
• An understanding of data and data flows (data and systems architecture).
• Strong SQL skills.
• Exposure to modern tooling such as Python (or other programming languages) to reduce manual effort, derive insight from data and to enable the production of code via AI (spec-based development).
• Experience consuming from HTTP APIs (e.g. REST, GraphQL) as well as databases and files.

ATTRIBUTES:

• The ability to ‘approach and own’ and continuously look for opportunities to develop.
• Driven by results.
• Ability to recognise and embrace change.
• Intellectual curiosity and strong desire to learn.
• You want to work with interesting people and enjoy problem solving.
• You dislike being spoon-fed information and being told exactly what to do and how to do it.

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ENVIRONMENT:

• A dynamic Internet Service & Network Specialist seeks an ambitious Sales Agent to join its Durban team. You will assist Account Managers and Senior Account Managers with internal sales-related activities, including preparing quotations, processing orders, maintaining customer records, and supporting day-to-day sales administration.
• The ideal candidate will need Matric/Grade 12, a Sales / Business or IT-related Degree/Diploma with at least 3 years relevant experience including Internal Sales with a proven track record of exceeding targets and contributing to high-performance team environments.

DUTIES:

Operational functions –

• The provision of services into the customer organization is based on the services defined and in accordance with the contractual obligations agreed to between the business and the customer.
• Ensure corporate governance is always adhering to.
• Assist with sourcing the best possible prices.
• Generate quotes on Order Entry.
• Process orders to finance.
• Ensure deliveries are made as per commitment to clients.
• Compile tender responses to the required high standard.

Business Development –

• Assist Account Managers with tenders.
• Do quotes and issue quotes as per pre-defined OLA’s.
• Build lasting relationships with clients tasked with procurement.

Financial Management –

• Maintain healthy margins through successful fee negotiations / correct costing and margins).
• Assist Account Managers to manage Debtors.

Monitoring & Evaluation –

• Proactively identify and manage risk to the business.

REQUIREMENTS:

• Matric Grade 12 (Compulsory).
• A sales, business or IT related Degree or Diploma.
• Minimum of 3 years relevant experience including Internal Sales.
• Results driven individual with a proven track record of exceeding targets and contributing to high-performance team environments.
• Strong communication skills, with the ability to effectively engage with customers, colleagues, and stakeholders both verbally and in writing.
• Dedicated and productive professional with a strong work ethic and commitment to delivering quality results within deadlines.
• Highly organized and detail-oriented, ensuring tasks, responsibilities, and follow-up actions are managed efficiently and accurately.
• Experience in preparing quotations, processing billing, and assisting with cost management and administrative functions.
• Ability to build positive working relationships and provide excellent customer service while supporting sales objectives.

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ENVIRONMENT:

• Our client is an open-source company specialising in software development and Geospatial Information Systems (GIS). They are seeking to appoint a GIS & Software Sales Consultant to drive business growth and profitability by promoting and selling the company’s hosting, consulting, support, training, and related services and products.
• This role involves providing expert technical guidance and developing long-term client relationships grounded in the value and benefits of open-source technology.

DUTIES:

• Sales strategy: Develop their sales strategy with management and implement it.
• Technical sales and demonstrations: Conduct high-level demonstrations of GeoServer, GeoNode, G3W, GeoSight, their in-house developed Cloud bench platform, and related spatial software to showcase functionality and cost-value benefits to potential clients.
• Customer needs analysis: Analyse client pain points to recommend appropriate GIS tools, training solutions or professional services (e.g., SDI, database design or QGIS plugin development).
• Business development: Actively identify new sales opportunities and manage existing client accounts within key market verticals.
• Solution proposal: Prepare technical-commercial offers (tenders, quotations and proposals) ensuring alignment with customer requirements and the Company’s strategic goals.
• Product training and support: Provide technical input during the pre-sales process and support customer success through training and support.
• Relationship management: Maintain strong, reliable relationships with clients by delivering professional and knowledgeable service.
• Work with marketing: Stay current with industry trends in open-source GIS, QGIS, QGIS plugins, and competitive proprietary technologies. Use social media and targeted marketing to build awareness of their products. Plan the creation of materials on their YouTube channel. Work with their management and marketing teams on marketing strategy, understanding the market, product and service prioritisation, pricing etc.
• CRM administration: Maintain accurate records of sales activities and customer information in their CRM systems. Ensure the CRM is optimised for maximum lead generation and conversions.

REQUIREMENTS:

Education and Skills

• Educational background: Either a degree in marketing with knowledge of open-source GIS or a degree in GIS, geography, environmental science, computer science, software development or a related field.
• Technical expertise: High proficiency in QGIS (including plugins) or other open-source GIS tools, geospatial data and related business processes and a strong understanding of how they compare to proprietary technology like Esri.
• Sales experience: 3–5 years of professional experience in GIS software sales, technical consulting, or geospatial roles. Proven ability to meet sales performance standards and targets. Proven sales record.
• Sales experience: Generate leads from cold calls, build relationships and clearly articulate proposals and solutions to prospective customers.
• Communication: Strong verbal and written skills, with the ability to convey complex spatial concepts to non-technical stakeholders.
• Analytical ability: Solid understanding of spatial data formats, coordinate systems, data modelling, algorithms used in GIS and GIS workflows.
• Languages: Strong command of English (proficiency in additional languages relevant to the Company’s global regions is a plus).

ATTRIBUTES:

• Solution-oriented: Focused on finding the right technical solution for the client’s specific problem.
• Resilient and proactive: Enthusiastic about lead generation and overcoming technical or commercial obstacles.
• Technically savvy: Deeply passionate about the power of open-source mapping technology and the Company’s
• Laser-focussed and passionate about selling and closing deals

Location

• The Company operates with a highly distributed global team. This position is eligible for remote work.

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ENVIRONMENT:

• A forward-thinking Independent Asset Management Firm seeks the coding talents of a Senior Data/AI Application Engineer who is excited & passionate about the rapid shift toward AI-native development.
• You will own the full lifecycle — from engaging with stakeholders and shaping requirements, through to build, test and deployment — working in close partnership with Product Owners and SMEs across Compliance, HC, Finance, Legal, CoSec and Ops Risk.
• You will bring a Dev’s instinct to every stage of that process, using modern AI tooling to move faster and go further. The ideal candidate will possess a Degree in Computer Science/Software Engineering or related technical field with 3-5 years’ hands-on Development experience – ideally in Financial Services or a regulated environment.
• You also need to be proficient with Azure Data Factory, Databricks, Azure DevOps, Power Automate, Power Apps, and Power BI & be familiar with AI tools including Claude Code or GPT Codex.

DUTIES:

• Work closely with Product Owners and SMEs across Compliance, HC, Finance, Legal, CoSec and Ops Risk to gather requirements and translate them into technical specifications, owning delivery end-to-end from requirements through to build, test and deployment.
• Build solutions using Python and C#, leveraging AI Coding Assistants (Claude Code, GPT Codex) to accelerate development and reduce manual overhead.
• Design, build and maintain API integrations and system connections across the Central Services estate and with external vendors within the broader Azure application ecosystem.
• Prototype and deploy AI-assisted features — document classification, anomaly detection, intelligent workflow routing, natural language querying — within the Central Services technology stack.
• Design, build and maintain ETL/ELT data pipelines using Azure Data Factory and Databricks.
• Write SQL for data modelling, transformation and reporting layers.
• Build and maintain Power BI datasets and dashboards to serve business stakeholders.
• Implement data quality controls, logging and lineage tracking across pipelines.
• Build Power Automate and Power Apps workflows that eliminate manual dependencies across Central Services functions.
• Own CI/CD pipeline configuration and deployment processes using Azure DevOps and GitHub.
• Manage deployments, releases and environment configurations in line with production change standards.
• Perform code reviews and maintain code quality across the team’s solution portfolio.
• Work within an Agile framework, delivering iteratively and maintaining ongoing momentum.

REQUIREMENTS:

Qualifications –

• Relevant Degree in Computer Science, Software Engineering, or a related technical field.

Experience/Skills –

• Minimum 3–5 years’ hands-on Development experience, ideally in Financial Services or a regulated environment.
• Practical experience building and integrating APIs and working with Azure Data Factory, Databricks, and Azure DevOps.
• Hands-on experience with Power Automate, Power Apps, and Power BI.
• Familiarity with AI coding tools such as Claude Code or GPT Codex.
• Experience with GitHub and CI/CD pipeline configuration.
• Sufficient stakeholder and requirements experience to engage directly with business teams and own delivery end-to-end.

Advantageous –

• Strong Python and SQL skills; C# experience.
• Experience building or integrating AI/ML features in production.

ATTRIBUTES:

• Builder mentality — most energised when shipping working solutions that land with end users.
• Comfortable moving between code-level detail and business-level conversation.
• High standards for code quality, documentation and production reliability.
• Intellectually curious, particularly about AI tooling and its practical applications in a regulated environment.
• Self-directed and able to manage competing priorities without close oversight.
• Embraces change and can thrive in an environment where the technology landscape evolves quickly.

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ENVIRONMENT:

• A dynamic provider of cutting-edge Financial Security Services is seeking an Executive Account Manager who will deliver on agreed sales targets by driving strategic business development, strengthening executive-level client relationships, and leading high-performing sales initiatives.
• The role is responsible for positioning our client as a trusted advisor to large institutions, influencing senior stakeholders, and enabling sustainable revenue growth through solution-based selling and market expansion

DUTIES:

• Adhere to company policy, compliance requirements, and internal governance processes.
• Ensure alignment with governance frameworks, particularly in complex, regulated, or multi-stakeholder environments.
• Maintain integrity, transparency, and ethical conduct in all commercial engagements.
• Ensure alignment with Company policy and standards for forecasting purposes and maintain up-to-date information within the internal forecasting system.
• Ensure solution proposition can be fulfilled by the Company and/or its Partner and meet the required governance. Ensure solution propositions are commercially viable, deliverable, and aligned to governance standards.
• Regular attendance of sales review meetings (general and one-on-one).
• Build a pipeline for the relevant financial term but that will also cater for revenue expectations in future years. Build a sustainable, multi-period pipeline that supports both short-term targets and long-term revenue growth.
• Accurately forecast annual, quarterly, monthly and weekly revenue pipeline.
• Meet monthly and quarterly business objectives as agreed with Business Development Manager.
• Customer liaison – Maintaining customer information.
• Managing and resolving all customer enquiries. Proactively manage and resolve all customer enquiries with a client-centric approach.
• Monitor and maintain customer communication and relationships.
• Recording customer related communication (CRM), if applicable. Record all customer interactions within CRM systems to ensure visibility and continuity.

Sales

• Promote the company and its solution offering and identify new industry or business opportunities at existing AND new clients
• Identify and pursue new business opportunities through targeted client engagement and market activity
• Develop a strong understanding of the client’s business needs, budget cycles, and procurement processes to effectively position solutions
• Identify, engage, and maintain relationships with key stakeholders and decision-makers, including senior management where required
• Actively promote Company solutions and value proposition through client meetings, presentations, and industry engagements
• Build and manage a robust pipeline of opportunities, ensuring consistent progression toward closure
• Maintain regular client interaction to strengthen relationships and identify additional sales opportunities (upsell and cross-sell)
• Monitor client satisfaction and address queries or concerns promptly to support ongoing business retention and growth
• Ensure accurate and timely invoicing and debtor management in line with company standards
• Record and manage all client interactions and opportunities within the CRM system to ensure visibility and pipeline accuracy
• Market and sell cost-effective Company solutions to fulfil clients’ business requirements:
• Progress opportunities through defined sales stages using structured methodologies and stakeholder engagement strategies.
• Leverage relationships to deepen understanding of client needs and influence decision-making toward Company solutions
• Ensure rigorous qualification of opportunities before progression
• Engage early with Partner, Product Management, and Solutions Teams to co-create optimal solutions
• Ensure a clear understanding of both business and technical requirements
• Map procurement processes, decision criteria, and key influencers within the client organization
• Use presentations, workshops, and proof-of-concept engagements to demonstrate value
• Develop and execute comprehensive closing strategies, including:
• Stakeholder engagement plans
• Internal and external call plans
• Coordinated cross-functional execution
• Drive deals to closure through strategic negotiation, influence, and value articulation
• Manage toward successful conclusion of proposal, pricing, tendering, and contracting processes:
• Assume ownership of the full tendering and proposal lifecycle
• Lead the development of high-quality, compelling proposals, including:
• Management summaries
• Commercial models and pricing
• Terms and conditions
• Ensure proposals are strategically aligned, commercially sound, and client-centric
• Where specifications are absent, define and document client requirements clearly and accurately
• Coordinate internal stakeholders (Product, Legal, Solutions, Executive Management)
• Compile proposal plans with clear responsibilities, timelines, and deliverables
• Engage commercial and legal expertise to validate contractual and commercial terms
• Plan and manage logistics for submission, presentations, and demonstrations
• Demonstrate strong understanding of pricing structures, including exchange rate implications where relevant
• Lead pricing discussions aligned to client budget and strategic importance of opportunity
• Maintain ongoing client engagement throughout proposal phase to sustain momentum and address concerns
• Ensure adherence to policies and contract management standards
• Assist in ensuring successful implementation of solutions and maintaining a high level of client satisfaction:
• Implementation Support & Client Success
• Ensure early involvement of Solution Teams and/or Partners to support seamless delivery
• Facilitate coordination between internal teams to meet client expectations and timelines
• Ensure all contractual agreements are finalised prior to implementation
• Monitor implementation progress, proactively addressing risks and challenges
• Leverage client relationships to resolve issues and ensure successful outcomes
• Ensure accurate and timely invoicing aligned to delivery milestones
• Continuously monitor and enhance client satisfaction levels post-implementation
• Identify opportunities for upsell, cross-sell, and long-term partnership growth
• Solution and value proposition awareness
• Maintain deep understanding of their solutions, features, and value proposition
• Stay current with product developments and future roadmap
• Conduct ongoing competitive analysis and market benchmarking
• Understand pricing structures, packaging models, and commercial positioning
• Maintain awareness of supplier positioning and ecosystem dynamics
• Apply market insights to align solutions with emerging industry trends and client priorities

REQUIREMENTS:

• Grade 12 or equivalent
• Degree in a related field
• BCom / MBA / Postgraduate Qualification (Advantageous)
• Recognised sales training
• Minimum 5-10 years’ experience in enterprise sales, account management, or business development
• Fluent in French (Advantageous)
• Knowledge of products and services and associated value Proposition to customers
• Knowledge and understanding of sales methodologies
• Strong understanding of customer and market dynamics and requirements
• Track record of exceeding sales targets and driving market expansion across multiple regions
• Experience in solution selling within financial services, technology, or infrastructure environments
• Exposure to cross-border markets and multi-jurisdictional environments is highly advantageous
• Ability to engage and influence C-suite stakeholders, regulators, or large institutions
• Proven success in complex B2B / institutional sales environments

ATTRIBUTES:

• Business Acumen
• Client/Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Results orientated and deliverables driven
• Committed and passionate about providing superior client service
• Willingness to travel for work

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ENVIRONMENT:

• PLAY a critical role in the coordination and delivery of operational support to the customer while serving as an extension of the client’s IT Operations team as the next Service Delivery Manager wanted by a dynamic Internet Service & Network Specialist to join its Durban division.
• You will establish and maintain a constructive relationship between the service provider and the customer and manage the IT-related infrastructure and service delivery processes.
• The ideal candidate must have Matric/Grade 12, a Degree/Diploma in an IT-related field, Project Management Certification & ITIL v3/v4 (Foundation).
• You will also need 5+ years solid IT Service Delivery Management experience including ICT, identifying new business opportunities, Continuous Service Improvement, Escalation Management and Resolution & HEAT and Project Management Methodology.

DUTIES:

• Establish and maintain a constructive relationship between the service provider and the customer based on understanding the customer and their business drivers.
• Identify changes to the customer environment and technology trends that could potentially impact the type, level or utilization of services provided.
• Establish and articulate business requirements for new services or changes to existing services.
• Mediate in cases where there are conflicting requirements for services from different business units.
• Ensure that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement).
• Negotiate and agree to the levels of service to be delivered with the customer (either internal or external); formally documenting these levels of service in SLAs.
• Negotiate and agree on OLAs (Operational Level Agreements) and, in some cases, other SLAs and agreements that underpin the SLAs with the customers of the service.
• Assist with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding maintenance procedures.
• Ensure that targets agreed within underpinning contracts are aligned with SLA targets.
• Ensure that service level reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence.
• Ensure that service performance reviews (SLA Meetings) are scheduled, carried out with customers regularly and documented, with agreed actions progressed.
• Ensure that improvement initiatives identified in service reviews are acted on and progress reports are provided to customers.
• Review service scope, SLAs, OLAs and other agreements on a regular basis.
• Ensure that all changes are assessed for their impact on service levels, including SLAs, OLAs and underpinning contracts, including attendance at change advisory board (CAB) meetings if appropriate.
• Identify all customers and other key stakeholders to involve in SLA negotiations.
• Manage customer complaints including their recording, management, escalation (where necessary) and resolution.
• Measure, record, analyse and improve customer satisfaction.
• Manage the overall profitability of the Account and identify new opportunities.

REQUIREMENTS:

Qualifications –

• Matric / Grade 12.
• IT-related tertiary qualification (Degree or Diploma).
• Project Management Certification.
• ITIL v3/v4 (Foundation).

Experience/Skills –

• 5+ Years solid IT Service Delivery Management experience.
• Continuous Service Improvement.
• Resource and Capacity Management.
• Operations Management.
• Escalation Management and Resolution.
• Identify new business opportunities.
• Manage Third Parties.
• Report Management.
• Heat and Project Management Methodology.
• Customer Relationship / Customer Service Orientation.
• Valid Drivers’ License and own reliable vehicle.

ATTRIBUTES:

• Analytical skills.
• Customer Service and SLA Service Delivery.
• Adherence to strict IT policies.
• Business Development.
• Financial Understanding.
• Verbal & Written Communication.
• Teamwork.
• Business process in the IT industry.
• Networking / Building relationships.
• Forecasting accuracy.
• Leadership.

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ENVIRONMENT:

• A leading Manufacturer & Supplier in the Agricultural industry seeks a highly reliable, alert, and highly computer-literate Night Monitoring Officer to monitor and oversee its facilities during night operations.
• You will ensure continuous monitoring of site operations, systems, and security protocols during night hours while maintaining accurate reporting and immediate escalation of incidents.
• The ideal candidate must have Matric/Grade 12, preferably a relevant Diploma/Certification and 1-3 years’ experience in monitoring, operations, or similar role.
• You will need previous experience in monitoring, control room, security, or operations preferred, experience in digital recordkeeping, reporting, and file management & Excel.

DUTIES:

• Patrol and monitor facility areas, entrances, and restricted zones.
• Monitor operational systems, cameras, software platforms, and digital records.
• Record and report incidents, hazards, and operational irregularities.
• Review previous day’s activity and backtrack logs to identify potential risks or irregularities.
• Maintain accurate monitoring logs and handover reports.
• Ensure compliance with safety, security, and operational procedures.
• Perform basic system checks, file management, and data backups.
• Provide updates on operational activity and system status.
• Monitor multiple factory camera systems and operational platforms.
• Flag discrepancies, incorrect practices, theft risks, and maintenance issues.
• Prepare monitoring feedback reports and escalate findings where required.
• Respond promptly to emergencies and operational issues.
• Maintain full vigilance throughout the shift.

REQUIREMENTS:

• Minimum Matric / Grade 12.
• Diploma / Certificate / tertiary education in related field advantageous.
• 1–3 Years’ experience in monitoring, operations, or similar role advantageous.
• Previous experience in monitoring, control room, security, or operations preferred.
• Strong computer literacy and confidence working with multiple systems.
• Proficiency in Microsoft Office, especially Excel.
• Experience in digital recordkeeping, reporting, and file management.
• Strong numerical and data-capturing skills with attention to detail.
• Basic troubleshooting skills advantageous.
• Ability to work independently and remain alert for long hours.
• Strong observation, communication, and reporting skills.
• Physically fit and reliable.
• Ability to handle confidential information responsibly.

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ENVIRONMENT:

• A leading School Supplies Retailer is looking for a Retail Planning Lead which is a critical new role that will build the planning infrastructure required to deliver profitable growth and optimal stock deployment across 55–60 branches nationwide.
• This role owns all financial and merchandise planning disciplines—Open-to-Buy (OTB), Weekly Sales and Stock Intake (WSSI), forecasting, allocation, pricing mechanics & markdown governance, and markdown cadence.
• As the company builds this national planning capability, the role will enable the organization to internalize analytics currently outsourced to DotActiv, retaining intellectual property and building sustainable competitive advantage through data-driven decision-making.
• The Retail Planning Lead has final decision authority on OTB, WSSI, allocation rules, and pricing mechanics / markdown governance, while collaborating closely with the Head of Retail Merchandising, who owns the category P&L, customer proposition, and pricing strategy/intent (price ladders and promo objectives).
• This is the backbone of retail execution and directly supports their aggressive sales growth goals.

DUTIES:

OTB & WSSI Ownership

• Build, manage, and govern Open-to-Buy (OTB) for all categories across retail branches
• Own weekly WSSI (Weekly Sales and Stock Intake) reviews to monitor stock flow and sales performance
• Drive forecast accuracy and set cover targets and inventory guardrails to optimize stock levels
• Lead weekly trade meetings with Retail Merchandisers to align on stock deployment and category performance

Sales & Operations Planning (S&OP)

• Own the Sales and Operations Planning business process, integrating demand, supply, inventory, financial targets, and operational capacity into one agreed plan
• Collaborate with Supply Chain and Merchandising functions to align cross-functional priorities and resolve conflicts
• Ensure S&OP rhythms support seasonal peaks and business growth objectives

Forecasting & Allocation Policy

• Define forecasting hierarchies, clustering rules, and allocation/replenishment policies for optimal stock distribution
• Approve major in-season pivots to respond to demand shifts or market changes
• Lead central allocation and replenishment processes to ensure branches receive appropriate stock levels based on performance and capacity

Pricing & Markdown Governance (Revenue Growth Management)

• Own pricing architecture in collaboration with Head of Retail Merchandising
• Deliver margin targets through price optimization and strategic pricing decisions
• Build promotional and markdown plans that maximize sell-through while protecting margin
• Track margin leakage and implement corrective actions to close gaps

Inventory Health & Cash Management

• Manage weeks of cover and distribution centre/store balance to optimize inventory investment
• Monitor and manage aged stock, building exit strategies to reduce write-offs and free up working capital
• Reduce overstocks while protecting availability and customer satisfaction
• Partner with Retail Merchandising on SKU rationalization to streamline assortments
• Sign off on planogram capacity assumptions to ensure space-to-range alignment

Planning Capability Building & Analytics Internalization

• Build a high-performing planning team capable of delivering analytics currently outsourced to DotActiv
• Develop internal capability in space planning, planogram optimization, and retail analytics
• Retain intellectual property and planning methodologies within the Group.
• Establish planning rhythms, tools, and processes that support national retail operations

Weekly Trade Leadership

• Publish actionable decisions on pricing, promotions, allocation, DC inflow, and store execution blockers
• Drive accountability for execution across merchandising, supply chain, and retail operations teams
• Resolve cross-functional conflicts and ensure alignment on trade priorities

Cross-Functional Alignment

• Partner with Supply Chain on stock optimization and logistics efficiency
• Collaborate with Retail Merchandising and Sourcing on assortment planning and financial targets
• Work with DotActiv on capacity constraints and space-to-range planning (transition period)
• Align with Retail Operations on store execution and replenishment issues
• Coordinate with Finance on cash flow forecasting and stock budgeting
• Support Marketing on promotional planning and campaign timing
• Engage with Property on store opening, closing, or relocation timing

People Leadership

• Set objectives and establish planning rhythms for the team
• Build capacity and pipeline for seasonal peak demand (back-to-school)
• Coach direct reports (including Planning Assistant and Demand Planning Specialists) and foster a culture of collaboration, accountability, and analytical rigor
• Manage transition of existing headcount into consolidated national structure, retaining IP and upskilling talent

REQUIREMENTS:

Technical Skills

• Retail Merchandise Planning (OTB, WSSI, Allocation)
• Demand Forecasting & Statistical Analysis
• Pricing Strategy & Revenue Growth Management (RGM)
• Markdown Optimization & Promotional Planning
• Inventory Management & Working Capital Optimization
• Sales & Operations Planning (S&OP)
• Space Planning & Planogram Optimization
• Advanced Excel
• Business Intelligence Tools (Power BI, Tableau)
• Inventory Planning Systems (e.g., Netstock or similar)

Leadership Skills

• Team leadership and development
• Cross-functional leadership
• Strategic planning
• Performance management
• Change management
• Capability building

Domain Knowledge

• Retail planning best practices
• FMCG, stationery, and lifestyle product categories
• Multi-site retail operations
• Seasonal demand planning 
• Retail analytics and business intelligence

Qualifications & Experience

Education:

• A relevant tertiary qualification in Supply Chain Management, Retail Management, Business
• Administration, Finance, Industrial Engineering, Data Science, or a related field is typically expected for this role
• Postgraduate qualifications in Supply Chain Management, Business Administration, Finance, or Data Analytics may be advantageous but are not essential
• Professional certifications in retail planning, demand forecasting, inventory management, or supply chain optimization (such as APICS, CSCP, CPIM, or similar industry credentials) may also be beneficial where relevant

Experience:

• The role typically requires extensive experience in retail merchandise planning, including leadership responsibility for OTB, WSSI, forecasting, allocation, and inventory optimization within a multi-site retail environment
• Experience managing demand planning, pricing governance, and markdown strategies is important, with a proven ability to deliver forecast accuracy, margin targets, and inventory productivity improvements
• Exposure to stationery, lifestyle, FMCG, or similar categories is particularly relevant given their product range and retail model. Experience with seasonal demand planning and building planning capability within a growing retail organization is also valuable

Relevant Operational Exposure:

• Building and managing Open-to-Buy (OTB) and Weekly Sales and Stock Intake (WSSI) processes for multi-site retail operations
• Leading Sales & Operations Planning (S&OP) processes that integrate demand, supply, and financial planning across functions
• Defining allocation rules, clustering strategies, and replenishment policies that optimize stock distribution
• Implementing pricing optimization, promotional planning, and markdown governance strategies (Revenue Growth Management)
• Using inventory planning systems (Netstock or similar) and BI tools (Power BI, Tableau) for data-driven decision-making
• Managing cross-functional trade meetings and driving accountability for execution across merchandising, supply chain, and operations teams
• Building planning teams and developing internal capability in forecasting, allocation, and retail Analytics

ATTRIBUTES:

• Analytical thinking and problem-solving
• Commercial acumen
• Decision-making under uncertainty
• Communication and influencing skills
• Collaboration and stakeholder management
• Strong attention to detail

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ENVIRONMENT:

• A modern retail brand that resonates with today’s customers is seeking a Retail Merchandising Lead who is a strong brand builder, responsible for transforming the retail offering by developing a stationery and adjacent product range that is fresh, relevant, and profitable. This role goes beyond traditional buying, focusing instead on end-to-end product and brand strategy. 
• The Retail Merchandising Lead will own the category P&L and carry full accountability for sales, margin, stock productivity, and brand execution. They will have authority over range selection, product lifecycle decisions, and customer proposition within defined financial parameters, while working closely with the Head of Retail Planning on OTB, WSSI, allocation frameworks, pricing strategy, and markdown planning.
• This is a high-impact role with the autonomy to challenge legacy approaches and innovate freely, shaping a compelling product range that drives customer engagement, commercial success, and long-term brand growth

DUTIES:

Brand-Aligned Product Strategy

• Develop and maintain a stationery and adjacencies assortment that reflects the retail vision, customer trends, and profitability goals
• Drive innovation and differentiation in product selection to position the brand as relevant and aspirational
• Integrate sustainable product selection and ethical sourcing into category strategy
• Build strong partnerships with Category Managers to secure competitive pricing, favourable trading terms, and marketing support

Commercial Performance Management

• Own category P&L including sales, margin, and stock turn targets for the stationery category
• Implement pricing strategies and promotional plans to maximize profitability
• Monitor category performance against financial targets and adjust strategies to achieve goals

Market & Trend Analysis

• Monitor competitor activity, global trends, and customer insights to inform buying decisions
• Introduce new products and seasonal ranges that excite customers and strengthen brand identity
• Leverage BI tools, AI-driven trend forecasting, and market data to anticipate customer demand

Inventory & Supply Chain Coordination

• Work with planning teams to ensure optimal stock levels and reduce aged inventory
• Manage replenishment cycles and resolve supply chain challenges proactively
• Collaborate with Head of Retail Planning on allocation rules and markdown cadence

Cross-Functional Collaboration & Brand Storytelling

• Partner with marketing and merchandising teams to create compelling campaigns and in-store experiences
• Contribute to brand storytelling through product selection and presentation
• Collaborate with visual merchandising to ensure brand execution across multiple branches nationwide

REQUIREMENTS:

Technical Skills

• Retail Buying & Category Management
• Product Development & Range Planning
• Pricing Strategy & Promotional Planning
• Supplier Negotiation & Contract Management
• Inventory Management & Stock Optimisation
• Advanced Excel
• Business Intelligence Tools (Power BI, Tableau)
• AI-driven trend forecasting

Leadership Skills

• Team leadership and development
• Cross-functional collaboration
• Strategic thinking
• Change management

Domain Knowledge

• Stationery, lifestyle, and FMCG categories
• Retail merchandising best practices
• Sustainable and ethical sourcing
• Brand building and customer experience

Education

• A relevant tertiary qualification in Retail Management, Buying, Merchandising, Business Administration, Marketing, or a related field is typically expected for this role
• Postgraduate qualifications may be advantageous but are not essential
• Professional certifications in retail buying, merchandising, or category management may also be beneficial where relevant

Experience

• Extensive experience in retail buying, product development, or category management with leadership responsibility
• Experience in stationery, lifestyle, FMCG, or similar categories with proven ability to drive growth and margin improvement
• Exposure to retail transformation, brand building, or multi-channel retail environments

Relevant Operational Exposure

• Developing and executing category strategies that drive sales and margin growth
• Negotiating with suppliers to secure competitive pricing, favourable trading terms, and marketing support
• Using BI tools and AI-driven trend forecasting to inform buying decisions
• Collaborating with planning teams to optimize stock levels, reduce aged inventory, and improve stock turn
• Partnering with marketing and merchandising teams to create campaigns and in-store experiences
• Managing product ranges in fast-paced retail environments

ATTRIBUTES:

• Commercial acumen
• Innovation and creativity
• Analytical thinking
• Problem-solving
• Communication and influencing
• Relationship management

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ENVIRONMENT:

• A provider of Tailored Management Software Solutions seeks a Senior Support Consultant who will serve as a technical authority and trusted advisor to customers and internal teams.
• You will be responsible for resolving complex issues, driving customer outcomes, influencing product improvements, and elevating the capability of the support function. While remaining hands-on, the Senior Support Consultant operates with high autonomy, handles escalations, and contributes strategically to retention, quality, and continuous improvement.
• The ideal candidate will need a suitable tertiary qualification or equivalent industry experience with 5–7 years’ experience in SaaS product support, technical consulting, or a similar role including 4+ years’ experience with SharePoint Online, Microsoft 365, and Power Automate.

DUTIES:

Advanced Technical & Customer Support –

• Own and resolve complex, high?impact customer incidents across core products and integrations.
• Provide confident, consultative guidance to customers on best practices, architecture, and usage.
• Act as a strong customer advocate by capturing, contextualizing, and prioritizing customer feedback and feature requests, while actively collaborating with Product, Engineering, Platform Services or other internal teams to ensure alignment and drive the best possible customer and business outcomes.

Service Level Accountability –

• Own SLA compliance for assigned cases, including accurate logging, classification, updates, and timely resolution of tickets.
• Act as a role model for SLA adherence, ticket quality, and system hygiene within the Support team.
• Support continuous improvement of SLA performance through root cause analysis, trend identification, and preventative actions.
• Assist support leadership with analysis of SLA breaches and recommendations to reduce recurrence.

Customer Outcomes, Advocacy & Trust –

• Serve as a trusted advisor to customers by delivering service and communication that is professional, accurate, confident, and outcome?focused, particularly in complex or high?impact situations.
• Lead and deliver advanced, product?specific training and guidance post?onboarding for customers requiring deeper technical or workflow expertise.
• Act as a strong customer advocate by capturing, contextualizing, and prioritizing customer feedback and feature requests, and representing these effectively to Product and Engineering teams.
• Build and maintain customer trust during escalations by clearly articulating root cause, resolution approach, and preventative actions.

Advanced Support Operations & Deployment Readiness –

• Own and participate in on?call rotations and standby schedules, providing senior?level support coverage during customer business hours where required.
• Act as an escalation point for time?sensitive or high?risk issues, ensuring they are managed proactively, resolved effectively, and communicated clearly.
• Lead or oversee smoke testing during standard and custom deployments to identify and mitigate risks prior to customer go?
• Ensure that assigned issues are appropriately prioritized, escalated, and driven to resolution, particularly where cross?team coordination is required.

Customer Outcomes & Retention Support –

• Support leadership to proactively identify risks to adoption, satisfaction, or retention.
• Contribute to improved customer outcomes through preventative support, guidance, and early intervention.
• Represent the customer perspective in internal discussions, particularly for product and process improvements.

Internal Technical Advisory & Enablement –

• Act as a subject matter expert on SharePoint Online configuration and architecture, advising internal stakeholders on optimal setup, permissions, and usage patterns to support scalable and reliable implementations.
• Lead or oversee complex document and template updates, ensuring quality, consistency, and adherence to platform standards.
• Support internal teams by sharing expertise, standards, and patterns rather than performing repeatable low?value configuration tasks.

Technical Leadership & Mentorship –

• Mentor and coach Support Consultants through case reviews, knowledge sharing, and informal guidance.
• Raise technical and service quality standards across the team through example and collaboration.
• Support continuous improvement of troubleshooting approaches, playbooks, and documentation.

REQUIREMENTS:

• Relevant tertiary qualification or equivalent industry experience.
• 5–7 Years’ experience in SaaS product support, technical consulting, or a similar role.
• 4+ Years’ experience with SharePoint Online, Microsoft 365, and Power Automate.
• Strong understanding of SaaS architecture, integrations, workflows, and cloud?based deployments.
• Previous experience acting as a technical lead or senior escalation point (beneficial).
• Excellent written and verbal communication skills, including high?stakes customer communication.
• Driver’s licence and own transport.

ATTRIBUTES:

• Ownership & Accountability – Takes full ownership of outcomes, holding self (and influencing others) accountable for quality, delivery, and follow?through.
• Customer?Centered Mindset – Builds and maintains trusted relationships with customers and internal stakeholders; consistently advocates for customer outcomes.
• Learning Agility – Quickly gains proficiency in new industries, customer contexts, technologies, and complex product scenarios.
• Change Enablement – Actively contributes to and supports change initiatives, helping remove barriers and accelerate adoption of improved processes and practices.
• Drive & Resilience – Demonstrates sustained energy, adaptability, and confidence, particularly in high?pressure or ambiguous situations.

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ENVIRONMENT:

• A dynamic provider of cutting-edge Financial Security is looking for a Data | Software Engineer who will contribute to the design, development, and maintenance of modern data-driven applications and services that support their strategic technology initiatives and the broader South African financial market ecosystem.
• The successful candidate will work within an Agile engineering environment, developing scalable backend services, APIs, and data solutions while collaborating closely with senior engineers, business stakeholders, and DevOps teams.
• This role is ideally suited to an ambitious software engineer who enjoys solving complex problems, building high-quality solutions, and continuously learning new technologies within a highly regulated financial services environment.

DUTIES:

Software Development

• Design, develop, test, and maintain backend applications using Python.
• Develop scalable RESTful APIs using FastAPI and Flask frameworks.
• Build and maintain reusable, secure, and efficient application components.
• Participate in the full software development lifecycle, from requirements gathering through deployment and support.
• Write clean, maintainable, and well-documented code following development best practices.

Data Engineering & Integration

• Develop and optimise SQL queries and database structures.
• Work with SQLAlchemy ORM for database modelling and application integration.
• Design and maintain data pipelines and backend services.
• Support the integration of multiple internal and external systems through REST APIs and JSON-based services.
• Ensure data integrity, performance, and reliability across applications.

DevOps & Continuous Improvement

• Collaborate with DevOps teams to support CI/CD pipelines and deployment processes.
• Participate in application monitoring, troubleshooting, and production support.
• Assist with performance tuning, optimisation, and automation initiatives.
• Contribute to continuous improvement and innovation across engineering practices.

Collaboration

• Work closely with Business Analysts, Product Owners, and Solution Architects to translate business requirements into technical solutions.
• Participate in Agile ceremonies including sprint planning, stand-ups, retrospectives, and code reviews.
• Produce technical documentation and contribute to knowledge sharing across the team.
• Continuously develop technical skills and remain current with emerging technologies and industry trends.

REQUIREMENTS:

Minimum Qualifications

• Degree or Diploma in Computer Science, Software Engineering, Information Technology, Data Science, or a related field.
• Strong academic record will be advantageous.

Experience & Knowledge

• 1–3 years’ experience in Software Development or Data Engineering (internships and graduate programmes considered).
• Experience developing applications using Python.
• Experience with FastAPI and/or Flask.
• Solid understanding of SQL and relational database design.
• Experience working with SQLAlchemy ORM.
• Understanding of RESTful APIs, HTTP protocols, and JSON.
• Exposure to Git and version control practices.
• Basic understanding of DevOps principles and CI/CD pipelines.
• Familiarity with Linux environments would be advantageous.
• Experience working within Agile development teams is beneficial.

Technical Stack

• Python
• FastAPI
• Flask
• SQL
• SQLAlchemy
• REST APIs
• HTTP
• JSON
• Git
• DevOps / CI-CD
• Linux (Advantageous)

ATTRIBUTES:

• Strong analytical and problem-solving abilities.
• Curious with a passion for learning and innovation.
• Detail-oriented with a commitment to producing high-quality work.
• Excellent communication and collaboration skills.
• Self-motivated with a strong sense of ownership and accountability.
• Adaptable and resilient within a fast-paced environment.
• Able to work independently while contributing effectively within a team.