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  • Posted: Jun 11, 2024
    Deadline: Not specified
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  • Our story of purpose has seen us evolve into a revolutionary workwear business, supplying quality garments to local and international markets. We want to empower all working people to perform at their peak every day and this underpins our customer-centric approach to deliver the ultimate workwear experience. We are proud to own and control our entire supply ...
    Read more about this company

     

    Internal Customer Support - Kempton Park

    The main responsibilities of the role include:

    • Understanding customer needs and connecting them to the right solutions.
    • Have a good understanding of the capacity and work in progress in the customisation facility.
    • Create a connect between our stores and the Customisation Leader to ensure both stakeholders are aware of anticipated orders. 
    • Building and maintaining strong relationships with our stores.
    • Engaging directly with stores around any queries and concerns.
    • Available to work overtime when required.

    The experience we’re looking for:

    • Experience in a similar role focused on looking after customers.
    • Well-spoken with an excellent telephone manner.
    • Fluent in spoken and written English.
    • Proficient in MS Office with advanced Excel (spreadsheets), Word, Outlook; preferably also Syspro and WMS.
    • Experience working in a production environment advantageous.

    go to method of application »

    Customer Support - Bloemfontein

    The main responsibilities of the role include:

    • Gaining a complete understanding of our entire product offering.
    • Understanding customer needs and connecting them to the right solutions.
    • Building and maintaining strong relationships with new and existing customers.
    • Engaging directly with customers around any queries and concerns as well as taking incoming customer calls.
    • Assist customers by preparing quotations for current and future orders.
    • Ensuring all new orders are captured as efficiently as possible, managing the flow of orders, and liaising with the External Advisors as and when needed.
    • Ensure all our products are always well stocked and merchandised to the highest standard.
    • Processing of customer payments at Point of Sale and taking accountability for cash desk when required.
    • Available to work on weekends when required.

    The experience we’re looking for:

    • Experience in a similar role focused on looking after customers.
    • Well-spoken with an excellent telephone manner.
    • Fluent in spoken and written English.
    • Proficient in MS Office with advanced Excel (spreadsheets), Word, Outlook; preferably also Syspro.

    go to method of application »

    External Customer Advisor - Boksburg

    The main responsibilities of the role include:

    • Building and maintaining strong relationships with new and existing customers; serving them brilliantly and growing the business.
    • Must maintain and execute a well-structured independent call plan; visiting new and existing customers to understand their needs and connect them to the right solutions.
    • Ensuring that every customer’s needs are attended to brilliantly, with passion and exceptional attention to detail.
    • Gain a complete understanding of our entire product offering.
    • Assist with ensuring all our products are always well stocked and merchandised to the highest standard.
    • Assist customers by preparing quotations for current and future orders.
    • Following up efficiently and effectively with customers on everything related to their outstanding orders and quotations.
    • Processing of customer payments at Point of Sale and taking accountability for cash desk when required.
    • Available to work on weekends when required.

    The experience we’re looking for:

    • Exceptional sales and customer service experience.
    • Established customer confidence through delivery on promises.
    • Highly proficient in MS Office with advanced Excel (spreadsheets), Word, Outlook; preferably also Syspro.
    • Excellent fluency in spoken and written English.
    • Has a valid driver's license and own reliable vehicle (not negotiable).

    go to method of application »

    Sales Advisor - Cape Town

    The main responsibilities of the role include:

    • Visiting our customers (at store and head office level) on a regular basis to make sure that they are adhering to the standards agreed and required.
    • Ensuring that our customers are well trained so that they have a good, overall understanding of the Jonsson range and can confidently convey the advantages and benefits to end users.
    • Growing key accounts and finding new customers in the area.
    • Executing in-store activations and promotions timeously and ensuring that all retail elements (including pricing and merchandising) comply to specified standards.
    • Inspire our customer and to help them deliver a brilliant experience to everyone who comes into contact with the Jonsson brand.
    • Maintaining the correct stock levels in all stores, managing expectations on deliveries and out of stocks as well as processing returns.
    • Travelling to areas as per an agreed journey plan visiting customers and this will include nights away as and when required (4 - 6 nights per month).
    • Ensuring that all administrative duties (sales reports) are up to date.
    • Available to work on weekends when required.

    The experience we’re looking for:

    • Preferably experience in a sales/customer relationship role.
    • Has some understanding of dealing with resellers and is able to inspire and lead.
    • Advanced MS Office (especially Excel, PowerPoint).
    • Previous experience in budgeting, reporting and analysis (Excel), preferable.
    • Proven ability to plan, organise, and build and maintain customer relationships.
    • Driver’s license (code 08), own reliable vehicle and passport all essential.
    • Communication skills must be of a very high standard (English understanding and speaking).
    • The person who will embrace the values and culture of the Jonsson business.

    go to method of application »

    Business Leader - Alberton

    The main responsibilities of the role include:

    • Accountable for effectively managing the day-to day operations and financial performance of the depot business.
    • Actively building and maintaining customer relationships as well as seeking new business opportunities.
    • Empowering and inspiring their team to maintain and grow strong long-term customer relationships.
    • Continuously searching for new innovative ways of improving the success of the business.
    • Proactively searching for incredible people to join the team.
    • Have a thorough understanding of our workwear solutions; ensuring their team is also fully aware of our full product and service offering.
    • Ensure all our products are always well stocked and merchandised to the highest standard.
    • Oversee that all customer orders are processed brilliantly with outstanding orders kept to a minimum.
    • Ensuring there is always effective communication with all customers on everything related to their orders and quotations.
    • Available to work on weekends when required.

    The experience we’re looking for:

    • Business development/sales experience.
    • Has lead a team of 5 team members or more effectively.
    • Highly proficient in MS Office with advanced Excel, Word, Outlook
    • Experience with the Syspro ERP system preferable.
    • Is fluent in spoken and written English with excellent communication and interpersonal skills.

    Method of Application

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