Current Vacancies at Nedbank

Job Purpose

Model Risk Assurance plays a pivotal role in the validation, assurance and governance of non-regulatory risk models, ensuring the accuracy and reliability of the bank’s non-regulatory risk models and processes, thereby safeguarding the integrity of the banks risk management framework.

Performing validation of material non-regulatory models, which includes some of the following models:

• Credit acquisition(i.e origination models) and pricing 
• Anti-money laundering (AML)
• Application fraud 
• Collections
• Operational Risk
• Climate risk (fossil fuel ratios, carbon accounting and stress scenarios) and 
• Macro-economic models 

Job Responsibilities

• Validation of non-regulatory models – This includes quantitative and qualitative validation of the models, the governance as well as the data, together with the application thereof.
• Subject matter expert - Provide input/assistance in the build and refinement of relevant models.
• Model replication and reperformance - Independent development of models to assess potential for improvement on existing ones.
• Challenger models – Independently develop challenger models, to help better understand strengths and shortcomings of “current in use” models.
• Model Assurance – Ensuring that calculations as well as model outputs, reports and associated commentary are accurate, reliable and fit for their intended purposes.
• Continuous learning - Keeping abreast with industry best practice as well as cutting edge modelling techniques in order to fulfil the role as a subject matter expert. Conduct research into model development and validation best practice
• Liaising with the stakeholders - Liaising with the business, Credit, as well as senior modellers to ensure that the validation process and feedback are optimised. Preparing and presenting reports to senior management.
• Change facilitation - Facilitate improvement in risk models and processes.
• Organisational learning - Knowledge sharing, research and mentoring of junior staff members and graduates, including skill transfer.
• Documentation - Document work performed and findings of validations. Prepare balanced and objective written communications to various stakeholders, including SARB, the external auditors of the bank and the Board.
• Ad-hoc - Assisting management with various ad‐hoc tasks, reports, specific deep dives, knowledge shares and analysis

Minimum Experience Level

• 5+ years’ experience in risk, quantitative or treasury modelling, validation environment – with a strong preference for programming in python
• Statistical or mathematical modelling skills 
• Programming skills: Python, SAS and  SQL 
• Matlab ,R, JS or Julia skills would be an added advantage
• Understanding of credit/financial modelling, scorecards, pricing models, machine learning and AI 
• Knowledge of banking regulation e.g IFRS 9, Basel etc
• Knowledge of banking products (e.g vanilla loans, property finance, equities etc) 
• MS Office, particularly Excel (advanced user) 

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Honours degree in Statistics/Mathematics/Econometrics/Computer Science/Finance/Actuarial Science or related quantitative discipline
• Technical / Professional Knowledge
• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Business Acumen
• Quantitative Skills

go to method of application »

Job Purpose

To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Complete complex tasks or larger, well-scoped challenges independently and identifies appropriate actions that have been provided to address a business challenge. Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain.  Apply the principles of Product Ownership Analysis and the strategy-to-execution framework.

Job Responsibilities

• Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives.    
• Conduct elicitation and collaboration tasks to obtain information from stakeholders.   
• Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs. 
• Conduct Requirements Life Cycle Management  tasks to manage and maintain requirements and design information from inception to retirement 
• Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
• Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
• Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
• Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.    
• Understand the portfolio's strategic themes, product roadmap, vision, KPIs and metrics, and align requirements accordingly.    
• Understand all elements of the program and team backlog and align requirements accordingly.    
• Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs and participate to define the proposed solution.    
• Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives and dependencies across projects.    
• Decompose and document epics, features, themes, hypothesis statements, PI objectives and user stories by identifying gaps, missing stories and acceptance criteria, scenario development and all requirement categories.    
• Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain.
• Collaborate/co-create process and capability alignment by pairing with the PE and Business Architect.    
• Support the team in working on impediments and spikes and enabler epics, enabler stories, and synthesise the data to articulate requirements.
• Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialisation.    
• Conduct/participate in Backlog Refinement, prioritisation, WSJF, and increment planning and drive Devops and Built-in quality principles.    
• Analyse/document data requirements and model data flows through all seven product dimensions on a solution/program level by pairing with BDMs.    
• Foster stakeholder relationships and engagement for discovery and delivery, backlog refinement, dependencies and enterprise delivery up to senior level.    
• Conduct system demos and contribute to I&A and offer and implement suggestions for improvement.    
• Actively participate and lead program/squad ceremonies by pairing with Scrum Masters, Agile Coaches, Product and BITE Owners.    
• Drive minimum viable thinking, continuous deployment and integration.    
• Ensure early remediation by reducing waste, rework, identify risks, issues.

Preferred Qualification

• IT qualification,  Certificate in BA endorsed by IIBA , Safe Certification 
• Preferred Certifications
• IIBA endorsed 

Minimum Experience Level

• 10 years working experience as BA
• 3-5 years working in an Agile Environment 
• BA experience, manage multiple IT Projects and exposure to complex  projects, business exposure, industry exposure.  Guiding others on how to effectively use common techniques. Demonstrate these skilled proficiency descriptors.

Technical / Professional Knowledge

• Research methodology
• BA Body Of Knowledge
• Business writing skills
• Agile Concepts
• Data and Business analysis
• Process Engineering Skills
• Global business analysis Trend
• Business Analysis Descipline , Techniques and Practices
• Microsoft Office Product
• Behavioural Competencies
• Decision Making
• Building partnerships
• Technical/Professional Knowledge and Skills
• Initiating Action
• Continuous Improvement
• Customer Orientation

go to method of application »

Job Responsibilities

• Manage reports through early actioning of exceptions.
• Manage and rehabilitate clients by getting backward roll-on arrears.
• Identify trends, systems and process improvement initiatives by escalating for decisions to relevant stakeholders.
• Make correct credit decisions on a consistent basis first time round by complying to service level agreements.
• Demonstrate an understanding of client needs by providing feedback on application decisions based on Nedbank's risk appetite.
• Upskill stakeholders by sharing knowledge on service offerings and client needs.
• Guide and support internal stakeholders through formal or informal knowledge sharing.
• Collaborate with external stakeholders through regular communication and feedback.
• Action reports by monitoring, distributing and collating information.
• Manage and support direct reports by providing advice on strategies and/or deliverables.
• Utilize resources by allocating according to business needs.
• Analyse client information to assess level of risk by interpreting financial information within the ambit of banking regulations.
• Resolve work challenges by initiating action plans in accordance with policies and procedures.
• Contribute to policy, procedures, and standards enhancement by providing input/suggestions.
• Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Developing ways to minimise various types of risk.
• Analysing and interpreting qualitative and quantitative data.
• Interacting with various levels of management.
• Managing conflict situations.
• Influencing stakeholders to obtain buy-in for concepts, ideas and strategies.
• Sharing information in different ways to increase stakeholders understanding.
• Brainstorming ways of improving a product or situation.
• Challenging the status quo with a view to improving the environment or people’s understanding.
• Using different approaches in new work situations

Minimum Experience Level

• 5 -8 years credit or credit risk experience in a banking environment.
• 5 -8 years managing managers and/or others
• Requirements
• B.Tech in Credit Management or B.Comm or studying towards a degree in Finance, Banking or Commerce
• Diploma: Insolvency Law and Practice
• Business Rescue

Technical / Professional Knowledge

• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Relevant regulatory knowledge
• Working with a group to identify alternative solutions to a problem
• Building and maintaining effective relationships with internal and external stakeholders
• Analysing and interpreting quantitative and qualitative data
• Relevant Nedbank policies and procedures
• Banking knowledge

Behavioural Competencies

• Driving for Results
• Decision Making
• Planning and Organizing
• Aligning Performance for Success
• Building Trusting Relationships
• Building Partnerships

go to method of application »

Job Purpose

To Lead the Test Implementation in accordance with the agreed Quality Assurance principles and standards in order to manage the Product risk and inter-dependencies during the Product Life-Cycle. Ensure alignment across Business Analysis, Development, Quality Assurance and Environment to optimise the testing efficiencies across the Product delivery stack. Ensure team effectiveness and healthy team dynamics.

Job Responsibilities

• Build a deep understanding of the business need in order to contribute to the ongoing value proposition.
• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
• Participate in the sprint planning, and success criteria per story/epic.
• Participate in the Squad backlog grooming.
• Facilitate the daily stand-up where necessary and manage the issues raised by the Software Quality & Test Engineers and remove any blockers.
• Encourage the Software Quality & Test Engineers to collaborate across team to ensure efficient implementation of Product and ensure automation governance is adhered to by all.
• Facilitate the handover of QA deliverables for all testing phases.
• Review and ensure all QA artefacts are stored centrally.
• Encourage continuous learning and questioning of the business and technology.
• Allow for and encourage significant investment in the end-to-end QA design.
• Review and prioritise all issues raised by the Software Quality & Test Engineers.
• Work with the Enterprise Quality Assurance Chapter Lead on the metrics and reporting to communicate testing status.
• Ensure the QA deliverables produced aligned to the test approach.
• Encourage the Software Quality & Test Engineers to collaborate across team to ensure efficient implementation of Product and ensure automation governance is adhered to by all.
• Facilitate the handover of QA deliverables for all testing phases.
• Review and ensure all QA artefacts are stored centrally.
• Encourage continuous learning and questioning of the business and technology.
• Allow for and encourage significant investment in the end-to-end QA design.
• Review and prioritise all issues raised by the Software Quality & Test Engineers.
• Work with the Enterprise Quality Assurance Chapter Lead on the metrics and reporting to communicate testing status.
• Ensure the QA deliverables produced aligned to the test approach.
• Communicate the Product risk to the Product Owner, Scrum Master & Chapter Lead and highlight any mitigating factors.
• Ensure the defect management process is adhered to by the Software Quality & Test Engineerss and where necessary chair the defect triage sessions.
• Participate in the retrospective reviews and seek efficiencies which will ensure quicker delivery with high quality to our client(s).
• Produce a closeout report and monitor product health in production for 2 weeks to ensure any issues are referenced in the report for completeness.
• Elicit business and Subject Matter Expert participation and input where necessary.
• Encourage Peer reviews of the QA artefacts.
• Understand and manage own demand based on expected timelines articulated by the line-management and project expectations.
• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.
• Seek ongoing improvements in technical capabilities.
• Mentor the Engineers within the team to improve their technical capabilities.
• Responsible for performance management of direct reports (e.g. performance contracts, development plans, poor performance and improvement plans, and review).
• Ensure the team dynamics are healthy (coaching and mentoring, assist with decision making, encourage self-organisation and assist with prioritisation).
• Ensure direct reports' time sheets are created and signed off timeously.
• Responsible for resource capacity plan(s).
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Agile certification and training in DevOps would be advantageous.

Essential Certifications

• ISTQB foundation or equivalent (ISEB)

Minimum Experience Level

• 2 or more years in a Lead role
• 6-8 years test automation experience
• Java
• Selenium
• API testing (RestAssured/Karate/SOAPUI)

go to method of application »

Job Responsibilities

• Facilitate cross-functional teams to identify, prioritize, scope, and deliver efficiency projects and initiatives, using data-driven analysis and decision making.
• Monitor and report on the progress, benefits and outcomes of efficiency projects and initiatives, ensuring timely and effective communication and stakeholder management.
• Drive a culture of continuous improvement and innovation across the bank, fostering a mindset of customer-centricity, collaboration, and excellence.
• Establish and maintain the operational excellence governance, framework, and standards, ensuring consistency and alignment across the bank.
• Build and maintain working relationships by networking; ongoing communication and sharing relevant information.
• Coach and mentor, the business units and support functions on operational excellence principles, methodologies, and tools, building their capability and ownership.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Support implementation of projects by coordinating and project managing all activities and making suggestive recommendations.
• Identify business opportunities from existing and new channels by analysing available data; collaborating with other departments; engaging and meeting relevant

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• A bachelor's degree or higher in engineering, business, management, or a related field

Preferred Qualification

• Microsoft Certifications in Business Intelligence and / or Data Engineering
• A certification in lean, six sigma, agile or other operational excellence methodologies and tools.
• Knowledge of Project Management Principles.

go to method of application »

Job Purpose

To work on data projects specific to the Talent team & leverage data science expertise (e.g., big data, advanced statistics, data wrangling, data mining, data analysis, predictive modelling, storytelling, data visualization, machine learning, AI, data intuition) to operationalise & continuously improve people and talent data solutions that deliver relevant, quality assured, accurate & commercially impactful data. To design solutions and deliver effective user-centric and intuitive analytics tools and dashboards for key talent and HR. Further, to help provide operational support on Talent projects and talent development activities to ensure effective delivery of the Talent strategy. 

Job Responsibilities

• Leverage understanding of the HR business area and collaborate with multiple stakeholders across the HR Value Chain (product owners, cluster HR etc.), Service Management, Technology and the Business to identify the people data challenges and requirements to be solved.
• Proactively partner with the technology (data engineers, BW specialists and data architects) to refine data requirements and develop technical solutions to deliver raw data for analysis and interpretation. Ensure sustainable data delivery to meet the ongoing people data and analytics requirements of the product and service area
• Design fit for purpose people data interpretation & analysis approaches & create customized data models, algorithms, machine learning tools and recommendation engines to achieve the desired business outcomes
• Derive descriptive and predictive people analytics and insights and translate these in the language of business directing clear recommendations and implications for workforce optimization and workforce experience
• Deliver an exceptional workforce experience by empowering HR Product Owners, Employees, Line Managers and business leaders with relevant, timely, accurate data driven insights that is used for business decision making
• Use storytelling and data visualization techniques to maximize impact & deliver a user friendly, commercially relevant data product (reports, insights, dashboards etc.) to business
• Promote data literacy across the enterprise by sharing best practices and coaching the HR community on the value and impact of powerful data
• Maintain HR data tools, reporting, and dashboards.
• Produce and deliver standard (monthly, quarterly, and annual) and customized HR reports.
• Respond to HR data requests on an ad hoc basis by gathering, analyzing, and reporting relevant data from various sources.
• Maintain HR data integrity by ensuring the accuracy and consistency of input data. Audit HR data and troubleshoot irregularities. Support data governance processes.
• Human Capital Reporting and Analysis, focuses on trends in headcount, diversity turnover/retention, mobility, talent management, recruitment, competitive landscape and career progression.
• Job Responsibilities Continue
• Conduct external benchmarking on key metrics, analytics practices and tools
• Create and proactively update Talent Management materials such as PowerPoints, toolkits, intranet pages, electronic forms and more.
• Run necessary project and performance management reports
• Provide support in setting up surveys and assist with talent metric analyses for necessary projects
• Coordinate dates with different teams as they relate to Talent Management and development programs, onboarding, etc.
• Capture and analyse data received from learning sessions
• Managing inductions for participants and liaising with heads of departments and other key staff to ensure participants are properly introduced to the programme 
• Ensure project trackers are up to date, follow up with team members working on projects
• Assist in various Talent Management Projects as needed – putting together materials, formatting, etc.
• Helping develop and maintain processes and systems for effectively communicating information about projects and talent development activities
• Ensuring there is a useful, coherent, well managed experience for all individuals participating in the programmes ensuring mutual benefit to participants and company.
• Run site and company inductions for a range of participants and ensuring they feel fully briefed before beginning an activity 
• Helping ensure our talent development programme is delivering its learning objectives and outcomes for participants
• Monitor, evaluate, or record training activities or program effectiveness.
• Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.

Minimum Experience Level

• 1 + years’ experience in analytics, BI, reporting, data visualisation etc. with some demonstrated people data & analytics / cross domain HR experience
• 1 + years’ experience manipulating data sets and building statistical models with at least 1-2 of these years working in people data & analytics 
• 1+ years of HR experience; professional services industry experience is preferred
• Strong MS Office skills including Word, Excel, PowerPoint and Outlook
• Proficiency in advanced Excel techniques, including v-lookup, macros and other “cleanup” methods to help focus on data integrity
• Familiarity with performance management and HRIS systems
• Strong written and verbal communication skills, as well as critical thinking and creative skills
• Meticulous attention to detail and strong organizational skills with proven ability to prioritize and complete projects within deadlines
• A proactive attitude and an ability to work with limited supervision in a fast-paced environment
• Flexibility, high energy, and a positive attitude
• Ability to understand and communicate the meaning of the analysis with individuals in a wide range of strategic and executional roles, in written and oral form, with intuitive understanding of what the analysis implies and how it would be affected by changes in assumptions

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor's / Honors/ Master's Degree in Statistics, Business, Economics, Mathematics, Computer Science, Finance, Human Resources, Industrial/Organizational Psychology, Science, Engineering

go to method of application »

Job Purpose

The Operational Risk Analyst and Reporting uses advanced data analytics techniques to generate reports that provide useful insights to be used in business, strategic and operational risk decision making across Nedbank.

Job Responsibilities

Risk Analysis:

• Be a key role player in the data discovery processes; and collaborate with key stakeholders including Data Managers to consolidate data from different sources.
• Ensure compliance with IT and data risk management procedures when managing, analysing, and transferring data.
• Use SAS analytics software and techniques to analyse data related to market trends, economic indicators, and regulatory changes to identify potential operational risks.
• Evaluate potential operational risks from data trend analysis and propose mitigation strategies.
• Analyse and model potential operational risk scenarios to assess their impact on Nedbank's risk profile.
• Build and maintain risk models to support decision-making and risk quantification.
• Review Nedbank and Business Unit Plans and ensure the delivered process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
• Drive initiatives to enhance risk management processes, systems, and methodologies based on data driven trends and industry best practices.

Operational Risk Reporting:

• Create multifaceted reports in accordance with internal firm policies/ frameworks; and external reporting requirements, including insights which span operational sub-risk types.
• Provide actionable insights and recommendations based on risk analysis to enhance operational risk management strategies.
• Provide inputs to Pillar 3, ORX and BASA reports as well as analyst’s booklets where operational risk is concerned.
• Develop and own quantitative operational risk reports which are submitted to the Head Operational Risk Intelligence and tabled for the GRCMC meeting.
• Present reports developed at ad hoc committee meetings.
• Ensure submission of operational risk-related reports to regulatory bodies, in compliance with applicable laws and regulations.

Job Responsibilities Continue

Stakeholder Engagement:

• Build and maintain collaborative relationships with key stakeholders.
• Keep stakeholders updated on progress of risk analyses, key insights and reports.
• Foster communication and collaboration with the internal team to ensure a comprehensive understanding of risk concerns and priorities.
• Incorporate feedback from stakeholders into reports to enhance the accuracy and relevance of risk analysis.

Team Leadership and Self-Management

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
• Develop a work strategy including goals and objectives and share this with line management for consideration.
• Keep abreast of legislation and other industry changes that impacts on the role by reading the relevant newsletters; websites and attending sessions.
• Share knowledge and industry trends with the team and other stakeholders.

Minimum Experience Level

• 3 - 5 years experience in business and system analysis in risk management
• Essential Qualifications - NQF Level
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom Computer Science/ Data Science/ Risk Management or related qualifications

go to method of application »

Job Purpose

Nedbank is looking for a digital design lead with the ability to interpret the brand and marketing needs of clients to drive sales/revenue and convey a certain message to consumers. The ideal candidate must be a team player, conceptually strong and highly skilled in design and layout. Must be able to handle jobs from concept through to roll-out. We're looking for a designer with staying power, to grow with the company and reap the associated rewards. This individual should be a well-rounded digital production expert with a passion for brand marketing, someone who has hands-on experience in designing creative digital assets, digital brand management experience, as well as experience in supporting the operations of a digital production studio, together with client-side experience in managing production jobs.

Job Responsibilities

• Developing concepts, multimedia graphics and layouts for product illustrations and websites in order to build new and  increase current consumer engagement and ROMI 
• Pitch Ideas and produce detailed storyboards using MS Office, Photoshop, Illustrator etc. to relay the vision 
• Liaising with stakeholders to determine their requirements and budget 
• Delivering digital assets of the highest quality, within budget and according to scope 
•  Managing client proposals from typesetting through to design and production 
• Working with clients, briefing and advising them with regard to design style, format, print production and timescales 
• Reviewing and designing final layouts of digital assets 
• Liaising with external agencies on a regular basis to ensure deadlines are met and produced at the highest quality 
• Support the content marketing and production planning with the Web, Social Media and Paid Media teams 
• Work with the various digital channels teams to schedule content production requirements 
• Mentoring fellow team members on new skills, techniques, trends and programmes 

People Specification

• Must have experience in animation, HTML5 (DDC), basic coding, and video editing. 
• Ability to engage with the agencies on best practices for digital. 
• Highly organised with meticulous attention to detail and an ability to work independently and within a team 
• Strong digital project management skills with experience in all digital platforms 
• Ability to negotiate deadlines, deliverables and expectations with clients 
• Proven understanding of the digital production process and the ability to run projects efficiently 
• Solid understanding of production formats across all design formats 
• Natural flair and passion for things design related 

Essential Qualifications - NQF Level

• Diploma
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Arts: Marketing , Bachelor of Commerce: Marketing
• Essential Certifications
• Marketing Association of South Africa (MASA)

Minimum Experience Level

• Relevant Undergraduate Degree, or appropriate Diploma 
• 4 years in digital marketing studio environment in a senior design capacity 
• 4 years’ experience working with Adobe Creative Suite 
• Experience in a digital marketing agency would be highly advantageous 
• Experience in digital user experience and CX design projects would be an added bonus 

go to method of application »

Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma
• Preferred Qualification
• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

go to method of application »

Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma
• Preferred Qualification
• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

go to method of application »

Job Purpose

To market and sell Nedbank's Global Trade solutions to meet the needs of customers and stakeholders in order to achieve business objectives. To grow and retain the existing juristic client's business while focusing on acquiring new juristic clients to grow market share in line with Nedbank's business strategy.

Job Responsibilities

• Offer / market Nedbank's Global Trade solutions / services to existing and prospective clients.
• Identify business opportunities within the market by engaging and partnering with relevant market and industry stakeholders.
• Identify business opportunities within Nedbank divisions by engaging and partnering with relevant stakeholders.
• Build sound professional relationships with all clients, especially with top clients [top 100 clients and PCP clients] and stakeholders (Internal and Industry).
• Understand and embrace the Nedbank vision and demonstrate Nedbank's values when interacting with clients and various stakeholders.
• Maintain and grow existing clients within the portfolio through cross sell and up-sell initiatives.
• Acquisition of new clients that require Global Trade.
• Achieve the Relationship Business Channel's Global Trade growth and client acquisition targets.
• Facilitate the structuring of complex and sophisticated Trade solutions.
• Identify and structure Working Capital Trade Finance Solutions.
• Facilitate specialised Global Solutions such as Host to Host integration, API's, ADLA's, and digital solutions as presented by Nedbank.
• Provide Advisory services including Trade (instruments - Incoterms), currency hedging, Trade Risk mitigation (Currency, payment, sovereign, bank, counterparty, logistics, insurance), Exchange Control, Market information. 
• Cultivate and maintain a personal market presence (personal brand) and network.
• Act as a Global Trade subject matter expert (SME) to the Sales Frontline including Cross Border industry knowledge and Competitor information. 
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Operate / manage within a matrix environment.
• Staying abreast with industry, market developments and legislation so to best advise Nedbank's clients and provide market intelligence / industry trends to internal stakeholders.
• Identify training courses and career progression for self through input and feedback from management.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 3 - 6 years Global Trade Sales experience within a Banking environment
• Extensive Cold Calling experience (Hunter Mentality)
• Minimum of 2 years Relationship Management experience

Technical / Professional Knowledge

• Telecommunications industry knowledge
• Knowledge of Global Markets operations
• Property Finance Knowledge
• Governance, risk and controls
• Banking procedures
• Principles of financial management
• Exchange control knowledge

Behavioural Competencies

• Building Customer Relationships
• Advancing Sales Discussions
• High-Impact Communication
• Negotiation
• Decision Making
• Sustaining Customer Satisfaction

go to method of application »

Job Purpose

To design and implement customer retention strategies to increase loyalty and retain business on short- and long-term insurance products.

Job Responsibilities

•  Analyse customer feedback, negotiate with customers, implement retention strategies.
• Deliver and achieve all daily, weekly and monthly retention/sales opportunities by following business unit sales strategy. 
• Ensure technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within retention/sales portfolio.
• Deliver agreed results through input to client financial analysis. 
• Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need. 
• Educate clients on the product offering by presenting them with the relevant information. 
• Ensure retention of clients full banking relationship through client service and client contact. 
• Plan and implement effective prospecting activities by identifying and responding to business opportunities.
• Ensure all client details are correct by capturing details correctly at application stage.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
• Finalise client transactions by ensuring client signature for final product is accepted. 
• Ensure effective administration and controls portfolio by checking securities and complying with FICA & FAIS requirements. 
• Meet requirements of product applications by providing all required documentation.
• Bank queries and Bank Codes. 
• Resolve client queries by following business procedure and keeping client informed. 
• Act as client's banking partner by taking responsibility for providing regular feedback.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Certificate: Call Centre
• Essential Qualification
• 120 FAIS credit Qualification
• RE5 Certificate

Minimum Experience Level

• 2 years' long-term and short-term sales experience in insurance. 
• 2 years' retention experience. 

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Building Customer Loyalty
• Communication
• Technical/Professional Knowledge and Skills
• Managing Work
• Adaptability
• Quality Orientation

go to method of application »

Job Purpose

To consult on specific technology through sought after advise and deep expertise and credibility in the industry. Expert in understanding how technology is applied in the organisation and ensure all outputs are in compliance with current governance and legislation.

Job Responsibilities

• Consult and provide advice on the use of the specific technology. Address the needs of the bank by deploying, supporting and configuring the specific technology.
• Develop solutions using knowledge of the technology.
• Ensure ongoing availability within the SLA requirements.
• Ensure maximum exploitation of the technology features across multiple business initiatives.
• Identify further opportunities for use of the technology.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies.
• Participate in Research and Development related to specific technology.
• Ensure alignment with emerging technologies, and impact on Nedbank technologies.
• Participation in design forums, project forums, user groups and Request For Proposal (RFP).
• Design optimal technical solution in the Nedbank technologies. Contribute expertise into a design document related to specific technology and its impact on Nedbank technology.
• Participate in proof of technology and proof of concept, with recommendations.
• Document and maintain documents relevant to specific technologies and its standards.
• Maintain technology road map in alignment with strategic IT policies and procedures.
• Ensure implementation of solution is aligned to best practice.
• Enable skilling and required corrective action taking place by sharing knowledge and industry trends with team.
• Obtain buy-in for developing new and/or enhanced processes to improve the functioning of stakeholders' businesses.
• Maintain up to date landscape views and technical guidelines of how specific technology is implemented at Nedbank.
• Attend technology specific industry forums and compile and present technical papers.
• Provide problem solving in high impact incidents.
• Present to stakeholders on any impact or change to specific technology.
• Engage with vendors related to specific technologies.
• Present on the exploitation of the technology.
• Become a trusted consultant by providing trustworthy information and acknowledging if advice cannot be provided.
• Expand IP beyond own technology speciality. Review Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
• Contribute to the content of the curricula for stakeholders.
• Enable skilling and required corrective action to take place.
• Grow the profession through technical mentoring.
• Review vendor training offerings. Ensure the continuity of the technical specialist pipeline.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Essential Certifications
• Accredited where formal expert certification on technology is available FPL or JMP or equivalent

Minimum Experience Level

• 5 - 7 years experience in an IT environment of which at least 2 years in a senior role from feeding career streams and at least 3-5 years specialisation in the specific technology

Technical / Professional Knowledge

• Banking knowledge
• Business Acumen
• Business principles
• Change management
• Industry trends
• Principles of financial management
• Principles of project management
• Research methodology
• Business writing skills
• Cluster Specific Operational Knowledge
• Data Analysis and Interpretation
• Relevant governing body practises and guidelines
• Product trends
• Compliance of license contracts knowledge

go to method of application »

Job Purpose

To provide specific insights into all the functions of the Nedbank Group in order to enable informed decision making at all levels.

Job Responsibilities

• Conduct research by undertaking and documenting feasibility and impact study.
• Create a proposed solution based on the Business Requirements Definition (BRD).
• Produce a High Level Design (HLD) using the BRD.
• Deliver final solution by obtaining customer acceptance and sign off.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Engage and agree proposed solution as contained in High Level Design (HLD) Document by iterative engagements with clients.
• Conduct regular feedback sessions with developers to ensure alignment with technical specifications.
• Build collaborative relationships by assisting team with resolutions of technical issues.
• Adhere to the customer engagement model by communicating new or changed solutions.
• Keep customer satisfied by providing regular feedback sessions and defining the relevant operational level agreements (OLA).
• Ensure work is completed on time by adhering to the deadlines as per the Task Request System (TRS).
• Gather and document business requirements (BRD) by facilitating information gathering sessions with the customer.
• Produce the technical specification document by identifying and analysing relevant data sources; documenting and applying business rules; creating the dimensional model and cube design.
• Explain the design to the front and back end developers by facilitating technical sessions.
• Produce report/ dashboard specification document by engaging with client and developers.
• Ensure quality of output and alignment to requirements by conducting / coordinating unit; integration and user acceptance testing.•Ensure compliance by adherence to standards; policies and procedures throughout the development lifecycle.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managersEnsure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Bachelor of Science: Information Technology , Matric / Grade 12 / National Senior Certificate
• Minimum Experience Level
• 3 - 5 years experience in IT and BI environment

Technical / Professional Knowledge

• Administrative procedures and systems
• Business principles
• Business terms and definitions
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Business writing skills

go to method of application »

Job Purpose

To deliver outstanding client services; manage service capacity; deploy and move staff to meet servicing demand and to manage the Branch's administrative and services portfolio.

Job Responsibilities

Nedbank Goals:

• Our goal is to be the best in client experience for our clients and make a real lasting difference for our clients.
• Identify and support service opportunities and collaborate with service teams across Branch types to inspire team to define and implement action plans to grow profit and market share through service interventions.
• Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.

Client Engagement:

• Identify client's service needs and opportunities. 
• Ensure service teams are prepared for client engagements and to improve client experience.
• Study client feedback reports from service teams and address/ action plan root causes with teams to achieve service excellence goals.
• Drive client experience aligned to the Nedbank brand pillars and Service excellence promise to Caringly connect and deliver value for our clients.
• Ensuring that the Branch meet the defined service standards and corporate image requirements. 
• Educate clients to shift towards servicing through digital channels to provide them with convenient alternatives.
• Ensure compliment and complaint management.
• Explore client acquisition opportunities and drive quality leads or assist clients to open accounts via the Nedbank Money App where no advice is required.
• Walk the floor regularly during the day, greet clients and ensure that they are being serviced in line with Nedbank service principles and are visible and available to clients at all times.
• Manage capacity of service staff against client demand, real time.
• Monitor staff client ratings and implement corrective coaching where needed or celebrate great service behavior.

Risk and Ops:

• Manage operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training. 
• Manage cash related activities to reduce the operational and reputational risk.
• Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
• Embrace workforce and queue management to ensure optimal store efficiency. 
• Manage the security aspects of day to day risks.
• Ensure adherence to process mandates limits. 
• Ensure all equipment is maintained and conduct checks to ensure all self-service devices are operational.
• Participate in the preparation of business performance reports to engage management on a regular basis.
• Translate business goals into team and personal goals based on team roles and responsibilities.
• Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
• Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
• Engage team on performance through regular performance discussions on personal and business goals and use creative means, brainstorm opportunities for continuous improvement to be more efficient in delivery and be more effective in meeting client needs.
• Be an example to team and others by bringing the Nedbank values and behaviors to life through own behavior, practice and self-growth. 
• Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
• Ensure and lead consequence management, discipline and effective employee relations.
• Manage staff onboarding process for staff to become proficient, confident and knowledgeable.
• Ensure and lead consequence management, discipline and effective employee relations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Minimum Experience Level
• Must have 3 - 6 years Banking, Risk & Regulatory exposure.
• Must have completed a Degree Diploma in the financial services industry.

go to method of application »

Job Purpose

To lead a team responsible for the RBB Secured Lending Product financial function, including management and analysis of all financial activities and making recommendations in line with Nedbank strategy to enable the business to make informed financial decisions.

Job Responsibilities

• Manage daily activities to ensure accuracy and completeness of financials.
• Conduct business-related activities prior to month-end to ensure the correctness of financial results.
• Track ongoing financial performance by analysing month-end results and reporting to business and the Group.
• Enable financial performance against targets by identifying deviations and recommending corrective action or providing justification.
• Support the RBB Solution Innovation – Asset Ownership area to develop & implement strategic initiatives through financial support, including business case preparation and ongoing benefit tracking.
• Lead a team in effectively managing various statutory reporting processes (financial statements, tax and VAT returns).
• Lead a team in effectively managing interim and year-end external audit processes.
• Meet internal customer requirements to ensure adherence to service level agreements.
• Build and maintain relationships with internal and external stakeholders through regular engagement.
• Participate in internal and external forums and committees to share and acquire understanding of factors influencing the business and the Group.
• Engage and co-ordinate with the business to translate business strategy into approved financial plans and targets in line with Group and regulatory requirements.
• Ensure compliance by managing adherence to Group Risk and Compliance policies and regulatory requirements.
• Mitigate financial risk by staying abreast of and aligning to changes in accounting standards, policies and regulatory requirements.
• Plan, co-ordinate and manage team to achieve deliverables.
• Enhance productivity by identifying, implementing and supporting process improvements.
• Meet business objectives by making timeous and informed decisions.
• Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy and are measured on delivery against these.
• Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and taking appropriate corrective action where required.
• Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
• Drive to execute own and direct reports planned development by attending learning, seeking coaching or other industry or technical learning events and opportunities.
• Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
• Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
• Ensure transformational targets are met through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department.
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives.
• Deliver a world class service through others by ensuring a client centric culture through required interventions.
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.

Essential Qualifications

• Chartered Accountant registered at South African Institute of Chartered Accountants (SAICA)

Minimum Experience Level

• 7 years financial management in financial services sector and 5 years managing others.

Technical / Professional Knowledge

• Business administration and management
• Client service management
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management

go to method of application »

Job Purpose

To market, sell, and cross-sell Nedbank products, In-Branch, to meet the needs of Retail Business Banking (RBB) clients; to retain and grow client base; to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.

Job Responsibilities

• Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following business unit sales strategy.
• Finalise client transactions by ensuring client signature for final product accepted.
• Improve performance based on management guidance and feedback.
• Obtain referrals from existing clients and in branch staff through collaboration.
• Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.
• Assist and collaborate with segment colleagues (i.e. Relationship- and Business Banking) with activations to ensure new business opportunities are fulfilled.
• Build relationships with clients and stakeholders through regular contact and by being available and getting to know them (i.e. I know you strategy).
• Resolve client queries by following business procedure and keeping client informed.
• Educate clients on the product offering by presenting them with the relevant information.
• Maintain client relationships through world class service standards by listening and attending to client needs, keeping them in the loop and making things happen for them.
• Develop effective partnerships with clients by listening to client needs, asking questions and demonstrating an understanding of the client's business & industry.
• Address client needs by identifying effective financial solutions, using product knowledge, providing the client with proactive solutions.
• Act as client's banking partner by taking responsibility for providing regular feedback.
• Ensure retention of clients full banking relationship through client service and client contact.
• Plan and implement effective prospecting activities by identifying and responding to business opportunities.
• Meet requirements of product applications by providing all required documentation.
• Ensure all client details are correct by capturing details correctly at application stage.
• Schedule work according to action plan from manager in order to meet business objectives.
• Complete verification procedure for all applications by following business unit requirements.
• Enable managerial sales consolidation by reporting daily sales statistics.
• Improve the quality of work by using the managerial recommendations.
• Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS requirements.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
• Ensure technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within sales  portfolio.
• Deliver agreed results through input to client financial analysis, making recommendations to credit, monitoring that security documentation are completed and returned to admin team and by confirming Bank queries and Bank Codes.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.  

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Preferably have a Sales or Marketing Certificate or BCom Marketing or Commerce
• Minimum Experience Level
• Must have 3 year Retail Banking experience of which 1-2 years' experience at Sales Consultant level.
• Must have exposure to Small Business Services clients.

go to method of application »

Job Purpose

To collect and recover on overdue accounts through telephonic collections; written communication or through external collection agencies / attorneys; so as to achieve Nedbank's strategic objectives.

Job Responsibilities

• Follow up on past due accounts by contacting clients as reminder.
• Manage work allocation to external collection agencies by monitoring performance and adherence to service level agreements and internal compliance requirements.
• Monitor cost-to-recovery ratio of external vendors by tracking their recovery processes and litigation.
• Arrange repayment schedule by evaluating client's financial status.
• Build relationships with internal stakeholders through formal and informal information sharing and feedback.
• Build and manage relationship with external stakeholders through formal and informal information sharing and feedback.
• Manage portfolio by tracking performance and reporting on recovery on monthly basis.
• Utilise resources within target levels by limiting  stationary use and personal telephone/internet/social media use.
• Manage quality and quantity of portfolio by checking accuracy and adherence to policies, procedures and standards.
• Ensure stakeholder/vendor compliance to guidelines by monitoring milestones against timelines.
• Mitigate risk by complying to legislative requirements, policies and procedures.
• Identify inefficiencies and shortcomings in processes by identifying areas of improvement based on systems, client and vendor feedback, legislation and industry trends.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma / Degree in  Credit Management, Paralegal qualification /  Business Management qualification.

Preferred Certifications

• Minimum Experience Level
• 1-3 years' experience in credit collection and recovery of which 1 year should preferably have been in a banking/financial environment.
• 1-3 years client experience, prefer face to face.
• Willing to work longer hours on a Wednesday as per business requirement.

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills

go to method of application »

Job Purpose

The Cloud Engineer FinOps will be responsible for managing the financial aspects of cloud computing, including cost optimization, cost allocation, and reporting. The ideal candidate should have experience with Native Azure services and FinOps, as well as insight into cloud Compute, storage, backups, infrastructure as code, cloud automation, DevOps, and Terraform. The candidate should be able to work collaboratively with cross-functional teams in Engineering, Finance, Product, etc. to enable faster product delivery while gaining more financial control and predictability.

Job Responsibilities

FinOps Management:

• Implement and manage FinOps practices to optimize cloud spending and improve cost efficiency.
• Conduct regular cost analysis, identify cost drivers, and recommend optimization strategies.
• Collaborate with cross-functional teams to align FinOps practices with business goals.

Azure and AWS Expertise:

• Demonstrate proficiency in utilizing Native Azure services for building and managing cloud infrastructure.
• Stay updated on the latest Azure features and enhancements to leverage them effectively.

Compute and Storage:

• Design, deploy, and manage compute instances and storage solutions in Azure.
• Optimize performance and costs related to compute and storage resources.

Backups:

• Implement robust backup solutions to ensure data integrity and availability.
• Develop and maintain backup strategies in alignment with business continuity requirements.

Infrastructure as Code (IaC):

• Utilize Infrastructure as Code principles to automate the provisioning and management of infrastructure.
• Collaborate with development teams to integrate IaC practices into the software development lifecycle.

Cloud Automation and DevOps:

• Implement and enhance cloud automation processes to streamline deployment and operations.
• Collaborate with DevOps teams to integrate CI/CD pipelines and automate operational tasks.

Terraform:

• Proficiently use Terraform to define and provision infrastructure as code.
• Collaborate with teams to ensure consistent use of Terraform for infrastructure management.

Job Responsibilities Continue

• FinOps practices (course called)
• cost analysis (optimising cost)
• knowledge of Native Azure/Cloud services
• Implement and manage FinOps practices to optimize cloud spending and improve cost efficiency.
• Conduct regular cost analysis, identify cost drivers, and recommend optimization strategies.
• Collaborate with cross-functional teams to align FinOps practices with business goals.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Relevant IT related Degree or Diploma 

Preferred Certifications

• Public Cloud Certifcation and Virtualisation certification (VMware preferable) 

Minimum Experience Level

• Bachelor’s Degree in Computer Science, Information Technology, or a related field
• 3+ years of experience in cloud computing, with a focus on FinOps and Native Azure services
• 2 years in FinOps experience
• 1-2 years Operational experience with Cloud Services
• 1-2 year’s experience (Chef, Terraform, Linux, Scripting, Python, other)
• Experience with cloud Compute, storage, backups, infrastructure as code, cloud automation, DevOps, and Terraform
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy

go to method of application »

Job Purpose

To implement and maintain the Nedbank private and hybrid cloud environments in line with Nedbank's Cloud Strategy  in order to optimise IT expenditure and deliver efficiencies through automation.

Job Responsibilities

Own the platform end-to-end including:

• Platform governance, platform lifecycle, strategic direction, deployment of new services and, platform availability and stability
• Work with the Cloud Solutions Architects to ensure that designs and blueprints incorporate best practises
• Approve all designs and blueprints specific to the platform domain
• Identify, prioritise, and implement platform improvement opportunities
• Responsible for the overall service definition and delivery
• Work across platform domains to coordinate and ensure that the platform is correctly integrated, implemented and monitored
• Engage and collaborate with Infrastructure Designers and Platform Owners to review and approve cloud template and patterns
• Conduct logical deployments of cloud configuration/s
• Automate cloud services
• Collaborate with Public Cloud Providers specifically around the integration and consumption of services
• Maintain and enhance cloud service offerings including portal and catalogue items
• Ensure all service offerings integrate into ITSM processes (includes infrastructure recoveries, management and delivery according to SLA)
• Responsible for capacity planning to ensure capacity exists at the right time with the right infrastructure
• Ensure that enterprise standards and IT governance standards are applied to the cloud infrastructure
• Report on the performance of the cloud infrastructure and recommend actions where required
• Act as a third level support to the cloud infrastructure operations team
• Advise and consult to project workgroups on all cloud related matters
• Ensure and maintain the stability and reliabitly of the cloud services
• Rightsize the infrastructure as and when required
• Execute deliverables in line with cloud stategy within agreed timeframes
• Keep certifications valid and up to date
• Keep up to date with current industry trends
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Job Responsibilities Continue

Primary

• Develop, Build, Enhance and Support automation practises using Infrastructure as Code(Terraform, Chef, etc.) for Cloud Services in accordance Best Practises and Security Standards.
• Automated operational practises and process to low/self-service solutions.

Secondary

• Interacting with clients, providing cloud support, and making recommendations based on client needs.
• Educating teams on the implementation of new cloud technologies and initiatives.
• Provide, support and troubleshoot  Storage solutions in Cloud 
• Build storage solution 
• Monitor cost and performance

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Relevant IT related Degree or Diploma 
• Azure and AWS Certification, Cloud Certification

Preferred Certifications

• Public Cloud Certifcation and Virtualisation certification (VMware preferable) 

Type of Exposure

• Achieved Management and Process Results
• Multiple operating systems. Application programmes; Operating systems; IT infrastructure and system analysis
• Project management
• Management and integration of tooling relegated to DevOps practices in a Cloud environment
• Working with diverse teams and people
• General IT operational experience
• Working with Microsoft applications to communicate information

go to method of application »

Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Must have at least completed a higher Certificate in Banking Services - NQF5

Minimum Experience Level

• Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
• Must have foreign exchange experience.