Current Vacancies at Stratogo

Minimum requirements :
Education:
Matric or N3 Technical Certificate
Red Seal - Diesel Mechanic or Earthmoving Equipment Mechanic 

• Min 5 years experience with servicing and repairing forklifts .
• Strong Technical experience

Role and Responsibilities:

• Removes unsafe equipment from the facility operating area and notifies the supervisor.
• Tests forklift trucks to ensure repairs are completed correctly.
• Providing technical and diagnostic services to material handling equipment.
• Repair, preventative maintenance and service of various types of forklift trucks – Diesel, LPG / Petrol, Electric forklifts and warehouse equipment on-site.
• Maintenance  of the workshop
• Creating, completion and maintaining job cards.
• Providing general maintenance support.
• Must be able to communicate at all levels.
• Well-disciplined and self-motivated
• Field service and able to work long hours

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Purpose of the Job:

• Ensure that Purchase orders are up to date and follow up with suppliers for delivery

Qualifications and Experience:

• Proven experience as a Strategic Buyer or similar role in the flexible and packaging industry.
• Strong negotiation and contract management skills.
• Excellent understanding of procurement processes, market dynamics, and supplier evaluation.
• Ability to analyze industry trends and make data-driven decisions.
• Solid knowledge of packaging and printing materials, quality standards, and specifications.
• Proficient in using procurement software.
• Exceptional communication, interpersonal, and teamwork skills.
• Strong organizational and time management abilities.
• Ability to work under pressure and meet deadlines.

Key Responsibilities:

• Place POs for consumables, Raw Materials, Plates and Factory Maintenance tools, services or parts daily
• Chase suppliers to meet delivery dates as specified on Purchase orders daily
• Request Stock Balance Reports and Stock Availability Reports Daily from Raw Material Suppliers and forward to Senior Buyer and Commercial Manager
• Conduct weekly (ideally Wednesday) meeting with stores team for Consumable stock replenishment
• Update supplier contract Pricing Monthly
• PO maintenance weekly
• BRC Supplier maintenance and document control weekly
• Consumable Stock Take Capture monthly
• Update Purchase order file daily and send to receiving clerk.
• Control Buy and Sell Purchasing and stock replenishment daily
• Participate in supplier selection activities, evaluating potential vendors and suppliers based on their capabilities, quality standards, and pricing.
• Negotiate contracts with suppliers, ensuring favourable terms and conditions while maintaining strong relationships.
• Review and modify specifications, purchase orders, contracts, change orders, and related documents as needed.
• Prepare proposals, request quotes, and negotiate purchase terms and conditions to achieve the best possible value for the organization.
• Monitor supplier performance, identify and resolve any issues or concerns that may impact delivery or quality.
• Inspect and evaluate the quality of purchased items, coordinating with the Quality Control and Warehouse teams to resolve any shortcomings.
• Analyze industry and demand trends, providing insights and support to the Manager in the development and implementation of sourcing strategies.
• Conduct market research to identify pricing trends and benchmark against industry standards.
• Monitor stock levels, place orders as needed, and coordinate with the warehouse staff to ensure proper storage and inventory management.
• Collaborate with team members, supervisors, and the Purchasing Manager to develop future purchasing plans and establish potential relationships with vendors.
• Work closely with the financial team on contract management, invoicing, and other financial matters.
• Prepare cost analyses for management approval on shortlisted suppliers.
• Evaluate supplier performance against key performance indicators (KPIs) such as delivery on time (DOT) and on-time in full (OTIF).
• Assist the line manager in the preparation of tender submissions and ensure all documentation is in order.
• Ensure that the ordered volumes align with actual and forecasted needs.
• Monitor all purchase requisitions and make necessary adjustments with vendors. 

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Roles & Responsibilities:

• Managing incoming calls and customer service enquiries
• Capture Customer orders and follow through from start to end to ensure that customers orders are met OTIF
• Handle customer complaints by liaising with QC team to ensure complaints are closed out in required time frame and provide a solution to prevent a recurrence
• Type and forward quotations for Prospective Customers 
• Ensure that customers have forward planned orders with PW so that Raw Material can be secured. An SLA is a pre-requisite in support of forward planning
• Build/Improve sustainable relationships and trust with customers through open and interactive communication to achieve customer satisfaction
• Meet/Exceed Sales targets
• Go the Extra mile with customer engagement

KPI:

• Monthly Sales Reports- (Existing/New Customers) - Compare the monthly sales budget with previous month’s stats to determine whether your sales performance is increasing or declining. Forward Planning – Compare previous years trend with current orders which will indicate customers growth/decline, which will enable you to assist the customer with forward planning.
• Monthly Reports on New Leads- Liaise with rep and track monthly new leads with quotes submitted so that you can have accurate information about the number of new prospective customers engaged with and development gained.
• Lead to Sale / Conversion Report - There’s always a reason why all new leads won’t become paying clients. Find out the cause and improve the sales results by tackling the problem with traceable reasons.
• Sales Volume per customer - monthly or annual revenue acquired per a client - % growth to be measured
• Market Share – Compare market share to leading competitors.

Key relationships:

• New business development – Ensuring that you are geared with the product and maintenance of the critical path to be managed
• Despatch/Stores Supervisor – Slow moving stock levels: Obtain a list of the slow movers and identify customers that can utilize the product.
• Technical Manager - Culture of learning and development: Continuous learning of new products and existing products which will enable you to speak confidently to the customer
• Planner – Commitment of a delivery date
• Buyer- Security of Raw Material
• BOM Costing Clerk – Acquire Quotes and liaising based on pricing discrepancies

Expected Skills, competencies and behaviour:

• Strong Telephone etiquette – Confident communicator with negotiation skills
• Excellent customer service skills, written, verbal communication and listening skills
• Ability to multi-task, organize, prioritize and manage time effectively
• Professional, warm and friendly disposition always.
• Good understanding of Syspro and Microsoft Office
• Ability to work independently with minimum supervision and have a high degree of reliability.
• Must possess a sound knowledge /understanding of the packaging business
• Must take initiative and be proactive. 
• Positive team player willing to work beyond office hours to help others to reduce workloads to achieve company goals.
• Highly motivated and target driven
• Relationship management skills and openness to feedback

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Education and experience:

•  Minimum 5 year’s experience in a related field of work
• Qualified Diesel/Earthmoving Mechanic – Trade Tested.
• Valid Driver’s Licence

Required Skills:

• Excellent interpersonal and communication skills required.
• Strong technical and troubleshooting skills.
• Proficiency in computers and Windows packages is strongly preferred.
• Strong organization and problem-solving skills.
• Ability to work independently and without close supervision.
• Strong customer relations skills.

Responsibilities:

•  Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Workshop Manager.
• Document machine information and repairs completed on Job Cards and responsible for submitting accurate Daily Reports and other required paperwork.
• Assist in composing quotations for repairs and servicing.
• Maintain technical and product knowledge on all Machines and participate in available company-sponsored training, to develop and advance knowledge base and skill set.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as per company regulations.
• Always maintain excellent housekeeping.  
• Maintain a clean work area, as well as care for all workshop tools, machines, and equipment.
• Conduct self in the presence of customers and community to present a professional image of the company.
• Perform all other duties as assigned by management in a professional and efficient manner.
• Must be available to work overtime, weekends and stand by when necessary and at short notice.
• Health and safety in the workplace and on-site.
• Submit weekly vehicle inspections and vehicle log book to the Workshop manager.
• Adhere to the warranty process as per OEM recommendations, from start to finish.
• Maintain an organized inventory of tools.
• Mentor junior technicians/apprentices through the apprentice program.

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QUALIFICATIONS:

• Gr 12 / Matric / NQF level # 4 secondary education qualification
• Marketing diploma / business administration diploma on NQF level # 5 or equivalent in a sales / service related industry preferable

REQUIREMENTS:  Own Vehicle is essential
EXPERIENCE REQUIRED :

• 2 years experience in a customer / service related industry including tenders, service level agreements, service contracts, designing marketing material, coordination and distribution of marketing material in a managerial role

JOB COMPETENCIES REQUIRED:

• Comprehensive understanding of the laundry / production process 
•  Comprehensive understanding of services / products that the company delivers
• Comprehensive understanding of the supply and demand chain
• Basic understanding of tender and proposal processes
• Basic understanding of legal implications and requirements regarding service level agreements and service contracts
• Comprehensive understanding of marketing strategies, marketing media, targeted marketing and marketing processes
• Basic understanding of documentary requirements during submission of proposals and tenders
• Ability to communicate, both verbally and written, clearly and accurately in English
• Ability to produce clear and concise written correspondence in the form of letters and emails
• Ability to call on client / customers, build sound relationships and resolve customer queries and complaints efficiently and effectively
• Ability to assist with ISO9001 implementation and audits that is conducted by clients on 
• all other aspects relating to the business
• Ability to successfully market all existing and new services to existing, new and potential clients / customers
• Ability to design (where applicable), implement and maintain stock and stock control systems
• Ability to coordinate and oversee any new installations or amendments to existing installations at clients / customers
• Must have own transport to visit clients, make deliveries to clients / customers, pick up deliveries from clients / customers
• Ability to correctly complete credit / vendor applications and do invoice reconciliations when required to resolve client / customer complaints
• Proficient computer literacy on MS Word, MS Excel, MS Outlook, MS Power point, design software and company related software systems 2 of 5
•  Excellent interpersonal, communication and selling skill

KEY PERFOMANCE AREA :
KEY TASKS :
Marketing and Sales

• Service exiting clients / customers and expand the Bidvest Laundry Group market share in the region by obtaining new clients / customers and orders
• Establish a daily weekly and monthly schedule, to call on existing clients / customers (key account every 3 weeks all others every 6 weeks) and to engage with new or potentially new clients / customers
• Expand the Bidvest Laundry Group market share through the aggressive marketing of existing services / products and new services 
• Monitor and keep management informed of on competitors by gathering market place information on pricing, products, marketing techniques, services, etc.
• Build client / customer relationship to ensure retention of current business and the proactive renegotiation 
• of services / products before the renewal date of the existing contract
• Provide professional sales service (pre-sales and after sales service) through ensuring customer satisfaction
• Design, implement and maintain a stock receiving, stock issuing and stock taking system and perform 
• stock taking activities regularly and at the request of the client / customer
• Resolve all customer complaints and queries (within 24 hours) effectively and efficiently by investigating 
• the complaints / queries / problems, developing / implementing solutions, making recommendations to management to prevent the compliant / query / problem from occurring again where possible and by providing feedback to the clients / customer regarding his / her compliant
• When required, do collections from suppliers / the garment make-up store and make deliveries to the client / customer to ensure efficient and effective service.
• Conduct customer satisfaction surveys on a regular basis (at least every 6 months) and provide 
• management with consolidated feedback on each client
• Conduct research and identify prospective new clients / customers and prospective new products / 
• services that could be required in the market place
• Plan and organize personal sales strategy, including existing and potentially new clients to optimize return 
• on time investment activities
• Keep abreast of product / services knowledge, technical knowledge, market conditions, competition 
• activities, advertising trends and possible risks, threats and opportunities in the market place
• Conduct refresher training for the uniform controllers and On site supervisors at the client’s / customers premises on an ongoing basis and audit practices regularly

New installation / Renewal / Additional / Exchange:

• Compile and submit proposals / quotes / credit applications (with renewals / additional / exchanges) to 
• potentially new clients / customers
• Ensure that service contract and schedule (specifications documents / quantities / design, etc.) is drawn up 
• and signed off by the clients / customer
• Conduct fittings at clients’ premises at mutually agreed times and ensure that all fittings for all client 
• employees are recorded correctly and accurately
• Create fitting list (order), submit fitting list to the accounts department and ensure that existing account 
• status is acceptable / ensure that new account has been created after credit checks has been conducted

Administration:

• Complete and submit weekly customer call schedules and customer call reports of the previous week to the Sales manager on every Monday
• Calculate, complete and submit all commission reports to the Sales manager by the 10th day of each month  every month
• Ensure that all documentation relating to purchases, additional, exchanges, renewals, deducts, 
• withdrawals, name changes, residual changes, on loans, replacements, badge information, artwork and 
• other information is correctly completed and submitted to the relevant people timeously.

KEY PERFOMANCE AREA: KEY TASKS
Other

• Liaise with orders clerks, production staff, make-up department, customers and all other stakeholders on a 
• daily, weekly or monthly basis as required / necessary
• Customer entertainment as and when required and approved by the Sales manager
• Perform all other duties and tasks which can be reasonably and lawfully expected to be done by you as 
• and when required

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Role Summary:

• Will be required to provide knowledge of cost and benefits that support profitable business decisions. Candidate will be responsible for deciding the projected time frame needed to complete a project and additional factors such as labour needs, materials, budgets etc.

Minimum Qualifications:

• Matric
• Relevant Draughtsman Qualifications
• Steel and Aluminium experience is essential
• CAD

Roles and Responsibilities:

• Produce accurate drawings for the workshop
• Completer accurate bill of materials for all jobs
• Supervise, plan, control and co-ordinate functions of drawing office
• Timeous release of job cards, programs and drawing packs
• Ensure plans and drawings as well as job cards are of optimum quality and accuracy
• Communication with customers and site visits are necessary
• Data storage and management
• Design reviews
• Analysing documents and project plans to gain a thorough understanding of the project.
• Determining what factors of production will influence the cost of a service or product.
• Preparing material and cost estimates.
• Developing and maintaining relationships with clientele.
• Compiling and recording actual costs.
• Understanding the project/program and its requirements.

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Minimum Qualifications:

• Matric
• 2-3 Years Experience in the steel and aluminium industry essential

Primary Function of the Role:

• Will be required to provide knowledge of cost and benefits that support profitable business decisions. Candidate will be responsible for deciding the projected time frame needed to complete a project and additional factors such as labour needs, materials, budgets etc.

Required Skills:

• Proficiency in mathematics, statistics, and data analysis.
• Excellent analytical skills and attention to detail.
• Report writing and strategic planning skills.
• Expertise with analytical tools, such as spreadsheets and database managers.
• Ability to read and interpret technical documents.
• Exceptional time management skills.
• Outstanding communication and negotiation abilities.
• Excellent organizational and reliability skills.

Roles and Responsibilities:

• Analysing documents and project plans to gain a thorough understanding of the project.
• Determining what factors of production will influence the cost of a service or product.
• Preparing material and cost estimates.
• Developing and maintaining relationships with clientele.
• Compiling and recording actual costs.
• Understanding the project/ program and its requirements.

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Minimum Qualification:

• Matric
• Certificate, Degree or Diploma in Administration would be advantageous
• Bookkeeping experience would be preferred
• 1-2 yrs Work Experience
• Own Vehicle

Primary Roles and Responsibilities:

• Event planning
• Organizer experience
• Managing customer requests
• Maintaining office equipment

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Minimum Qualifying Criteria:

• Matric
• Certification or Diploma in Mechanical Engineering would be preferred
• 5-7 Years of Technical experience in working with Overhead Cranes, hoists and lifting equipment.

Software Skills:

• MS Excel
• MS Word

Roles and Responsibilities:

• Technically minded with fabrication background.
• Able to read workshop drawings.
• Able to calculate and ordering materials/ consumables for Jobs/stock levels.
• Factory Job time management / Time Sheets
• Managing workshop staff
• Employing workshop staff as required
• Enforce quality process and procedures.
• Facilitate factory inspections with Customers/Inspectors