The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well located casinos, and some of the world’s premier resorts. Our...
Job Purpose
- Responsible to provide exceptional, personalised luggage, transport and customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is memorable.
Key Performance Areas
Prepared Work Environment
- Identify issues with regards the workstation appearance/ functioning of equipment and systems
- Conduct inspections of vehicles and identify any issues to be addressed
- Check overall cleanliness of vehicles, parking areas and general porte cochere area
- Check fuel levels and ensure car is ready to transport guests
- Review the arrival and VIP lists daily and understands special requirements
- Be aware and investigate directions for any new or unfamiliar destinations to which guests will be travelling
- Co-ordinate the scheduling of maintenance of vehicles when necessary
- Assist in preparing and distributing welcome / VIP amenities.
- Be familiar with the hotel and resort facilities, promotions and activities
Transporting services
- Co-ordinate and park vehicles of visiting guests and residents
- Assist guests in storing their luggage in the vehicle and unloading them on arrival at the hotel or destination
- Report all accidents, injuries, unsafe working conditions and damage to hotel vehicles and related property.
- Greet all guests when they enter the vehicle; and assist disabled guests as necessary.
- Transport guests safely to any destination in accordance with hotel policies and rules.
- Plan routes to destination
- Log transport to external destinations and file necessary documentation
- Raise charges
- May be required to collect and deliver other items as requested by management
Delivered Luggage Services
- Collect guest luggage and equipment on arrival and take through to front desk
- Tag baggage items and return the identification slips to guests.
- Escort guests to their room, placing luggage in room assigned by front desk.
- Inspects guest room for order and adequate supplies and informs guests of room amenities
- Delivers faxes, messages, packages and flowers to guests rooms and other offices.
- Collect, tag and deliver group luggage.
- Assist guests with long term luggage storage requests by safely storing and providing ticketing for guest coats and personal items.
- Update and file any luggage documentation
- Transport departing guests’ luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
Customer Engagement
- Be present at the porte cochere and maintain proper decorum at all times.
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
- Interact with guests and provide professional service standards and solutions to questions and enquiries
- Identifies customers and understand their preferences
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
- Escort guests to their rooms, and explains and upsells hotel facilities, products, reward programme and current promotions
- Assist with answering the telephone at the concierge desk and porte cochere
Job Requirements
Education
- Grade 12
- Driver License with a PDP
Experience
- Experience in a customer service environment is an advantage
Work conditions and special requirements
- Ability to work shifts that meet operational requirements (including weekends, public holidays and shifts)
- Phsically able to stand, drive, lift luggage and move around as per job requirements
- Have an open attitude to perform similar functions to those contained in this document , in alternative outlets due to operational requirements
Skills and Knowledge
- Dealing with Customers
- Problem solving
- Checking
- Collecting information
- Verbally informing
- Team Co-operations
- Friendly presentable individual
- Emotionally mature and able to work under pressure
- Hotel Product Knowledge (facilities and activities)
- Knowledge of the area and important landmarks in the area
- Luggage procedures
- English Verbal and Written Communication skills
- Basic PC skills
- Basic knowledge of Opera
- Read directions and maps
- Make use of a GPS device
- Driving skills
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Job Purpose
- The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing exceptional, personalised customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering
Key Performance Areas
Prepared Work Station
- Identify issues with regards the floor appearance/ functioning of equipment and systems
- Check overall cleanliness of the front of house areas
- Check and restock information brochures
- Review the arrival and VIP lists daily and understands special requirements
- Assist in preparing and distributing welcome / VIP amenities.
- Be familiar with the hotel and resort facilities, promotions and activities
Delivered Reception Services
- Acknowledge and greet all guests with a friendly smile and treat guests with respect at all times
- Interact with guests and complete procedures on guest’s check-in and check-out of the hotel; including cutting of keys; preparing bills and taking payments, etc.
- Take and pass on messages to guests
- Deal with special requests from guests (like booking theatre tickets or storing valuable items)
- Inform guests of the services and accommodation rates in the hotel
- Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
- Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
- Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
- Report issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction.
- Administer own float and conduct cash-ups at the end of the shift.
- Be present at the reception desk and maintain proper decorum at all times.
- Promotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions.
Customer Engagement
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
- Interact with guests and provide professional service standards and relevant solutions
- Identifies customers and understand their preferences
- Educate customers on business unit facilities, products and current promotions
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Job Requirements
Education
Experience
- 2 years experience in a hotel environment
Work conditions and special requirements
- Ability to work shifts that meet operational requirements
- Physically able to move around, and stand for extended periods of time
- Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
- Knowledge of an additional language (relevant to market) is an advantage
Skills and Knowledge
- Dealing with Customers (including managing conflict)
- Problem solving
- Developing relationships
- Checking
- Collecting information
- Verbally informing
- Team Player
- Presentable, courteous individual
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Job Purpose
- Responsible for ensuring the kitchen areas are clean, maintained and organised at all times according to InterContinental and LBDJ operational excellence standards and procedural compliance.
Key Performance Areas
Cleaning (F&B Areas)
- Ensure all food and beverage equipment is clean and in good working order;
- Check all chemical levels and inventory for cleaning
- Set up stations and ensure crockery and hollowware are stored correctly
- Record any breakage.
- Complete day-end dishwasher maintenance;
- Clean all soiled equipment items;
- Dispose of all broken items in the proper area;
- Remove trash and waste;
- Clean, sanitize and close workstations.
- Understand and conduct all tasks in line with F&B standard operating procedures
- Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
- Use and store operating equipment in line with specifications and safety regulations
- Resolve or report on any anomalies to the required standards
Customer Engagement
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them, and ensuring respect at all times
- Interact with guests and provide professional service standards and relevant solutions
- Educate customers on business unit facilities, products and current promotions
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Job Requirements
Education
Experience
- Exposure to kitchen environment and facilities is an advantage
Work conditions and special requirements
- Ability to work shifts that meet operational requirements
- Physically able to move operating equipment
- Have an open attitude to perform similar functions in alternative outlets due to operational requirements
Skills and Knowledge
- Team Co-operation
- Dealing with customers - coping with rudeness, preparation of food
- Judgement through the senses viz aroma, taste, colour, texture
- Using culinary and kitchen equipment
- Following instructions
- Checking – availability of materials; working to specification
- Performing physical tasks – cleaning; tidying; cooking
- Handle materials, dangerous and heavy items
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Job Purpose
- To prepare and deliver exceptional food and beverage service within the hotel to ensure that internal (SOP) standards are continuously achieved and professionally executed
Key Performance Areas
Prepared Work Area
- Prepare mise-en-place, place settings and any other required checks and preparations for service
- Set-up and break down for functions in line with event requirements and start times (when required)
- Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
- Check cleanliness of own section or station
- Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
- Use and store operating equipment in line with specifications and safety regulations
- Participate in stock takes
- Resolve or report on any anomalies to the required standards
Service Execution
- Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
- Understand and conduct all tasks in line with Food & Beverage standard operating procedures
- Take guest orders accurately and timeously
- Place guest orders in the system
- Explain menu items
- Make recommendations with regards beverages and menu items
- Interact with kitchen staff respectfully around any special requests
- Deliver food and beverage dishes to customers and present in line with standards
- Be attentive to guest requests
- Clear tables after guests have completed their meal
- Provide billing to guests (where relevant)
- Conduct cash-ups at the end of service (where relevant)
- Leverage opportunities to upsell on promotional items
Customer Engagement
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
- Interact with guests and provide professional service standards and relevant solutions
- Identifies customers and understand their preferences
- Educate customers on business unit facilities, products, reward programme and current promotions
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Job Requirements
Education
Experience
- 2 years previous experience as a waiter
Work conditions and special requirements
- Ability to work shifts that meet operational requirements
- Physically able to move operating equipment
- Have an open attitude to perform similar functions in alternative outlets due to operational requirements
Skills and Knowledge
- Food & Beverage Product Knowledge
- Food Service
- Operating equipment use & care
- Beverage service
- Communications skill
- Upselling skills
- Basic Computer Literacy
- Cashiering Services
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Job Purpose
- The Hotel Duty Manager is responsible for the monitoring, management, and delivery of the customer experience and product offerings by internal employees, business partners, and concessionaires across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes/queries are resolved and that the customer experience provided within the designated areas/departments are professionally executed in line with InterContinental Table Bay Cape Town and legislative requirements.
Key Performance Areas
Deliver Sites Business Plan
- Develop sites objectives and deliverables in line with departmental strategy
- Compile and update the sites events calendar, sites index and roadmap for the business unit
- Facilitate the communication and implementation of sites deliverables
- Conduct risk analyses i.t.o impact on short term profit marginsProvide clear delegation of authority and accountability for deliverablesConduct product performance analyses / reviews and make recommendations to address opportunities and gaps
- Motivate new product and service enhancements based on client feedback
- Communicate plans and information around VIPs visiting the resort to relevant staff and stakeholders within the unit
- Develop and monitor the customer experience for all clients attending site inspections and educationals, to ensure they are “Wowed”
- Manage the contract, registration and maintenance of the sites vehicleConduct analyses and report on site inspection statistics around business acquisition and forecasted view of business from travel agents, DMC, Tour operators, etc.
- Prepare communication around business forecasts viz the Newsflash for the benefit of the events team, Group Sales team and marketing
- Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
Compliance Management
- Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved
- Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
- Conduct weekly walkabouts of all front of house and back of house areas to monitor SHE and standards compliance
- Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand
- Maintains records on licencing entitlements and compliance management
- Monitor audit results for all operations including service providers and business partners and address any non-compliance
- Monitor the storage of stock and operating equipment and processes
- Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective
Customer Experience Management
- Interact with guests and provide professional service standards and solutions
- Handle any escalated complaints, disputes and suggestions as required
- Ensures that guests are treated with courtesy and respect at all times
- Engage with customers and provide a customer experience on the floor that will support brand loyalty ensuring SI as the brand of choice
- Be present on the floor during service / promotions or functions
- Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
- Monitor customer feedback on various omni-channels to understand and resolve any challenges being experienced; and where necessary manage the resolution of customer queries and complaints from the various channels; ensuring all customers receive a response and feedback
- Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh
People Supervision
- Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
- Identification of employee training needs
- Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
- Supervise employee relations within the hotel
- Staff communication and motivation
- Performance contracting, reviews and development
- Assist in providing resources and removing obstacles to performance
- Onboarding of new staff members
Stakeholder Relationship Management
- Provides relevant guidance and support to operational teams and stakeholders
- Maintain relationships with service providers and business partners ensuring there is alignment on service requirements and standards
- Informs department / staff of information required to perform the duties and relevant operation effectively
- Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
- Communicates any special guest requirements or events to other relevant operating departments
- Provides feedback and reports back to Unit management on the performance, progress and challenges within the various business areas including F&B, housekeeping, maintenance, etc.
Job Requirements
Education
- Grade 12
- 3-Year Hotel School Diploma or equivalent
Experience
- Minimum of 5 years experience with 3 years in a management position in the hospitality industry
- Previous experience in duty management is an advantage.
Work conditions and special requirements:
- Must be able to work shifts in line with operational requirements (including weekends and public holidays)
Skills and Knowledge
Core behavioral competencies
- Analytical skills
- Attention to detail
- Working with information (agreements, laws, regulations, statistics)
- Reviewing / evaluating information and data
- Decision-making
- Planning
- Influencing & Advising skills
- Emotional resilience
- Customer centric
- Networking and relationship building
- Innovation & continuous Improvement
Technical/proficiency competencies
- Corporate & industry knowledge
- Quality Assurance
- Housekeeping Product knowledge & standards
- English written and verbal communication skills
- Proficiency in MS Office Suite
- Business Acumen
- Report writing
- Contract management
- Knowledge and application of legislation relating to Safety, Health and the Environment
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Job Description
- The purpose of the role is to lead the operational control and execution of Employment Equity (EE), Transformation, B-BBEE, and People Governance compliance by ensuring statutory reporting integrity, analyzing transformation metrics, overseeing committee governance, and diagnosing compliance risks to ensure the organisation adheres to regulatory standards and achieves strategic transformation goals.
Core behavioural & Technical / proficiency competencies:
Behavioural:
- Deep customer and market understanding
- Responsive to customer feedback
- Demonstrate end‑to‑end ownership for resolving customer problems
- Accountability
- Continuous improvement
- Transparency
- Collaborative and a team player
- Clear communicator
- Takes ownership
Technical
- Employment Equity, DEI & B-BBEE Analytics
- HR Governance
- Legislative & Regulatory Compliance
- Statutory Reporting & Governance Reporting
- Policy Compliance & Governance Execution
- Risk & Control Assurance
- Stakeholder Engagement
Job Requirements
Qualifications:
- REQUIRED - Relevant Bachelor's Degree / Advanced Diploma (NQF 7)
- REQUIRED - B-BBEE Management Development Programme (MDP) / Practitioner Certification or related
- PREFERRED - SABPP Professional Registration (Chartered HR Practitioner / Certified HR Auditor)
- PREFERRED - Compliance Institute Southern Africa (CISA) Compliance Practitioner (CPrac) Certification
Experience:
- 8–10 years experience in Employment Equity, B-BBEE transformation, and HR governance
- Advanced expertise in statutory reporting (EEA2/EEA4), audit defense, and regulatory risk mitigation
- Proven track record of guiding cross-functional teams and external verification audits
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Job Description
- People & Business Enablement (PBE) is a strategic business partner function focused on enabling organisational performance through people, culture and capability.
- Partner with managers and employees to provide people advisory, workforce support and People & Business Enablement services within the business area, applying enterprise people frameworks and data-driven insights to improve workforce effectiveness, employee experience and business performance.
Core behavioural & Technical / proficiency competencies:
Behavioural
- Continuous Improvement
- Integrity
- Teamwork Collaboration
- Transparency
- Adaptability
- Problem-Solving
- Customer Centricity
- Lifelong Learning
- Respect for Diversity
Technical
- People & Business Partnering
- Legislative & Regulatory Compliance
- Stakeholder Management
- Data-driven Decision Making
- Digital-first Mindset
Job Requirements
Qualifications:
- Degree in Human Resources, Business Administration, or a related field [Required]
Experience:
- 5+ years experience in People & Business Enablement/ HR Advisory
- People & Business Enablement / HR Advisory
- Business Partnering
- HR Multidisciplinary Execution
- Business Enablement
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Job Description
- The Employee Relations Specialist manages the end-to-end employee relations case lifecycle, ensuring fair, consistent and legally compliant outcomes. The role conducts workplace investigations, manages disciplinary and grievance processes, prepares cases and represents the organisation in external dispute resolution forums, while providing specialist ER guidance to managers and PBE stakeholders.
Core behavioral & Technical / proficiency competencies:
- Employee Relations and Labour Relations management.
- Disciplinary and grievance case management.
- Workplace investigations and evidence management.
- CCMA preparation and organisational representation.
- Dispute resolution, mediation and conflict management.
- Application and interpretation of the LRA, BCEA and other relevant employment legislation.
- Procedural and substantive fairness.
- ER risk identification and legal compliance.
- Preparation of charge sheets, case bundles, submissions and ER documentation.
- HRIS and employee relations case management systems.
- ER reporting, case trends and risk analysis.
- Manager guidance and coaching on ER processes.
- Attention to detail and accuracy.
- Emotional maturity and conflict management.
- Sound judgement and decision-making.
- Communication, collaboration and stakeholder engagement.
- Organisation, planning and prioritisation.
- Problem-solving and adaptability.
- Continuous Improvement.
- Integrity.
- Teamwork Collaboration.
- Transparency.
- Adaptability.
- Problem-Solving.
- Customer Centricity.
- Lifelong Learning.
- Respect for Diversity.
Job Requirements
Qualifications:
- Bachelor’s degree in Human Resources, Business Administration or a related field (required).
- Advanced Diploma / Degree in Labour Law (preferred).
Experience:
- 5–8 years’ relevant experience.
- Demonstrated experience in Employee Relations and/or Labour Relations.
- Experience managing disciplinary and grievance processes.
- Experience conducting workplace investigations and managing ER cases.
- Practical experience in dispute resolution and CCMA matters.
- Strong working knowledge of South African employment legislation, particularly the LRA and BCEA.
- Experience preparing formal ER documentation, case packs and supporting evidence.
- Experience advising managers and stakeholders on employee relations processes and requirements.
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Job Description
- The Employee Relations Specialist manages the end-to-end employee relations case lifecycle, ensuring fair, consistent and legally compliant outcomes. The role conducts workplace investigations, manages disciplinary and grievance processes, prepares cases and represents the organisation in external dispute resolution forums, while providing specialist ER guidance to managers and PBE stakeholders.
Core behavioral & Technical / proficiency competencies:
- Employee Relations and Labour Relations management.
- Disciplinary and grievance case management.
- Workplace investigations and evidence management.
- CCMA preparation and organisational representation.
- Dispute resolution, mediation and conflict management.
- Application and interpretation of the LRA, BCEA and other relevant employment legislation.
- Procedural and substantive fairness.
- ER risk identification and legal compliance.
- Preparation of charge sheets, case bundles, submissions and ER documentation.
- HRIS and employee relations case management systems.
- ER reporting, case trends and risk analysis.
- Manager guidance and coaching on ER processes.
- Attention to detail and accuracy.
- Emotional maturity and conflict management.
- Sound judgement and decision-making.
- Communication, collaboration and stakeholder engagement.
- Organisation, planning and prioritisation.
- Problem-solving and adaptability.
- Continuous Improvement.
- Integrity.
- Teamwork Collaboration.
- Transparency.
- Adaptability.
- Problem-Solving.
- Customer Centricity.
- Lifelong Learning.
- Respect for Diversity.
Job Requirements
Qualifications:
- Bachelor’s degree in Human Resources, Business Administration or a related field (required).
- Advanced Diploma / Degree in Labour Law (preferred).
Experience:
- 5–8 years’ relevant experience.
- Demonstrated experience in Employee Relations and/or Labour Relations.
- Experience managing disciplinary and grievance processes.
- Experience conducting workplace investigations and managing ER cases.
- Practical experience in dispute resolution and CCMA matters.
- Strong working knowledge of South African employment legislation, particularly the LRA and BCEA.
- Experience preparing formal ER documentation, case packs and supporting evidence.
- Experience advising managers and stakeholders on employee relations processes and requirements.
go to method of application »
Job Description
- People & Business Enablement (PBE) is a strategic business partner function focused on enabling organisational performance through people, culture and capability. Partner with managers and employees to provide people advisory, workforce support and People & Business Enablement services within the business area, applying enterprise people frameworks and data-driven insights to improve workforce effectiveness, employee experience and business performance.
Core behavioural & Technical / proficiency competencies:
Behavioural
- Continuous Improvement
- Integrity
- Teamwork Collaboration
- Transparency
- Adaptability
- Problem-Solving
- Customer Centricity
- Lifelong Learning
- Respect for Diversity
Technical
- People & Business Partnering
- Legislative & Regulatory Compliance
- Stakeholder Management
- Data-driven Decision Making
- Digital-first Mindset
Job Requirements
Qualifications:
- Degree in Human Resources, Business Administration, or a related field [Required]
Experience:
- 5+ years experience in People & Business Enablement/ HR Advisory
- People & Business Enablement / HR Advisory
- Business Partnering
- HR Multidisciplinary Execution
- Business Enablement
go to method of application »
Job Description
- People & Business Enablement (PBE) is a strategic business partner function focused on enabling organisational performance through people, culture and capability. Partner with managers and employees to provide people advisory, workforce support and People & Business Enablement services within the business area, applying enterprise people frameworks and data-driven insights to improve workforce effectiveness, employee experience and business performance.
Core behavioural & Technical / proficiency competencies:
Behavioural
- Continuous Improvement
- Integrity
- Teamwork Collaboration
- Transparency
- Adaptability
- Problem-Solving
- Customer Centricity
- Lifelong Learning
- Respect for Diversity
Technical
- People & Business Partnering
- Legislative & Regulatory Compliance
- Stakeholder Management
- Data-driven Decision Making
- Digital-first Mindset
Job Requirements
Qualifications:
- Degree in Human Resources, Business Administration, or a related field [Required]
Experience:
- 5+ years experience in People & Business Enablement/ HR Advisory
- People & Business Enablement / HR Advisory
- Business Partnering
- HR Multidisciplinary Execution
- Business Enablement
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Job Description
- People & Business Enablement (PBE) is a strategic business partner function focused on enabling organisational performance through people, culture and capability.
- The People & Business Enablement Coordinator provides administrative and operational support to the PBE function, ensuring accurate employee transactions, effective coordination of PBE activities and the maintenance of workforce data to enable efficient, accurate and high-quality service delivery.
Core behavioural & Technical / proficiency competencies:
Behavioural
- Continuous Improvement
- Integrity
- Teamwork
- Collaboration
- Transparency
- Adaptability
- Problem-Solving
- Customer Centricity
- Lifelong Learning
- Respect for Diversity
Technical
- PBE Administration
- Attention to Detail
- Organisation & Planning
- Digital-first Mindset
- Data-driven Decision Making
- People Technology & Digital Enablement
Job Requirements
Qualifications:
- Advanced Diploma / Degree in Human Resources, Business Administration or related field [Required]
- Proficiency certification in Microsoft Office Suite (Word, Excel and PowerPoint) [Required]
- Experience with an HR Information System (HRIS) [Required]
Experience:
- 1–3 years’ experience in Administration and/or HR Support
- Experience supporting people/HR administrative processes
- Experience working with people systems and employee data
- Experience supporting people processes, including onboarding, offboarding and employee transactions
- Experience handling confidential employee information
- Experience working within a service-orientated environment
- Experience coordinating meetings, interviews, training sessions and/or PBE activities
- Experience maintaining employee records and supporting accurate workforce data
go to method of application »
Job Description
- People & Business Enablement (PBE) is a strategic business partner function focused on enabling organisational performance through people, culture and capability.
- The People & Business Enablement Coordinator provides administrative and operational support to the PBE function, ensuring accurate employee transactions, effective coordination of PBE activities and the maintenance of workforce data to enable efficient, accurate and high-quality service delivery.
Core behavioural & Technical / proficiency competencies:
Behavioural
- Continuous Improvement
- Integrity
- Teamwork
- Collaboration
- Transparency
- Adaptability
- Problem-Solving
- Customer Centricity
- Lifelong Learning
- Respect for Diversity
Technical
- PBE Administration
- Attention to Detail
- Organisation & Planning
- Digital-first Mindset
- Data-driven Decision Making
- People Technology & Digital Enablement
Job Requirements
Qualifications:
- Advanced Diploma / Degree in Human Resources, Business Administration or related field [Required]
- Proficiency certification in Microsoft Office Suite (Word, Excel and PowerPoint) [Required]
- Experience with an HR Information System (HRIS) [Required]
Experience:
- 1–3 years’ experience in Administration and/or HR Support
- Experience supporting people/HR administrative processes
- Experience working with people systems and employee data
- Experience supporting people processes, including onboarding, offboarding and employee transactions
- Experience handling confidential employee information
- Experience working within a service-orientated environment
- Experience coordinating meetings, interviews, training sessions and/or PBE activities
- Experience maintaining employee records and supporting accurate workforce data
go to method of application »
Job Description
- People & Business Enablement (PBE) is a strategic business partner function focused on enabling organisational performance through people, culture and capability.
- The People & Business Enablement Coordinator provides administrative and operational support to the PBE function, ensuring accurate employee transactions, effective coordination of PBE activities and the maintenance of workforce data to enable efficient, accurate and high-quality service delivery.
Core behavioural & Technical / proficiency competencies:
Behavioural
- Continuous Improvement
- Integrity
- Teamwork
- Collaboration
- Transparency
- Adaptability
- Problem-Solving
- Customer Centricity
- Lifelong Learning
- Respect for Diversity
Technical
- PBE Administration
- Attention to Detail
- Organisation & Planning
- Digital-first Mindset
- Data-driven Decision Making
- People Technology & Digital Enablement
Job Requirements
Qualifications:
- Advanced Diploma / Degree in Human Resources, Business Administration or related field [Required]
- Proficiency certification in Microsoft Office Suite (Word, Excel and PowerPoint) [Required]
- Experience with an HR Information System (HRIS) [Required]
Experience:
- 1–3 years’ experience in Administration and/or HR Support
- Experience supporting people/HR administrative processes
- Experience working with people systems and employee data
- Experience supporting people processes, including onboarding, offboarding and employee transactions
- Experience handling confidential employee information
- Experience working within a service-orientated environment
- Experience coordinating meetings, interviews, training sessions and/or PBE activities
- Experience maintaining employee records and supporting accurate workforce data
go to method of application »
Job Description
- People & Business Enablement (PBE) is a strategic business partner function focused on enabling organisational performance through people, culture and capability. Partner with managers and employees to provide people advisory, workforce support and People & Business Enablement services within the business area, applying enterprise people frameworks and data-driven insights to improve workforce effectiveness, employee experience and business performance.
Core behavioural & Technical / proficiency competencies:
Behavioural
- Continuous Improvement
- Integrity
- Teamwork Collaboration
- Transparency
- Adaptability
- Problem-Solving
- Customer Centricity
- Lifelong Learning
- Respect for Diversity
Technical
- People & Business Partnering
- Legislative & Regulatory Compliance
- Stakeholder Management
- Data-driven Decision Making
- Digital-first Mindset
Job Requirements
Qualifications:
- Degree in Human Resources, Business Administration, or a related field [Required]
Experience:
- 5+ years experience in People & Business Enablement/ HR Advisory
- People & Business Enablement / HR Advisory
- Business Partnering
- HR Multidisciplinary Execution
- Business Enablement
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Job Description
- The Specialist: Learning & Development applies specialist expertise to design, develop and deliver high-quality learning solutions that build critical capabilities across the organisation.
- The role partners with L&D leadership, business stakeholders and Subject Matter Experts to identify capability gaps and translate learning needs into scalable, engaging and effective interventions, while driving continuous improvement in learning design, delivery and effectiveness.
Core behavioural & Technical / proficiency competencies:
Behavioural
- Continuous Improvement
- Integrity
- Teamwork
- Collaboration
- Transparency
- Adaptability
- Problem-Solving
- Customer Centricity
- Lifelong Learning
- Respect for Diversity
Technical
- Instructional Design & Curriculum Development
- Learning Needs Analysis & Capability Gap Assessment
- Learning Systems, Digital Platforms & Compliance Administration
- Learning Delivery & Facilitation
- Adult Learning Principles & Modern Learning Methodologies
- Blended & Digital Learning
- Learning Measurement & Evaluation
- Learning Technology
- Data-driven Decision Making
- Digital-first Mindset
- SME & Stakeholder Partnering
- Capability Development
Job Requirements
Qualifications:
- Bachelor’s degree in Human Resources, Education, Organisational Development or a related field [Required]
- Demonstrated experience with adult learning principles and modern learning methodologies [Required]
- Professional certification in Instructional Design, such as CPTD, CPLP or ATD [Preferred]
Experience:
- 5–8 years’ relevant Learning & Development experience
- Learning design and instructional design
- Learning delivery, facilitation and measurement
- Learning needs analysis and capability gap assessment
- Development of learning programmes, materials and resources
- Learning technology and digital learning platforms
- Learning Management System (LMS) administration and support
- Blended learning and e-learning development
- Subject Matter Expert (SME) and business stakeholder partnering
- Capability development
- Evaluation of learning effectiveness and implementation of improvements
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Job Description
- People & Business Enablement (PBE) is a strategic business partner function focused on enabling organisational performance through people, culture and capability.
- The People & Business Enablement Coordinator provides administrative and operational support to the PBE function, ensuring accurate employee transactions, effective coordination of PBE activities and the maintenance of workforce data to enable efficient, accurate and high-quality service delivery.
Core behavioural & Technical / proficiency competencies:
Behavioural
- Continuous Improvement
- Integrity
- Teamwork
- Collaboration
- Transparency
- Adaptability
- Problem-Solving
- Customer Centricity
- Lifelong Learning
- Respect for Diversity
Technical
- PBE Administration
- Attention to Detail
- Organisation & Planning
- Digital-first Mindset
- Data-driven Decision Making
- People Technology & Digital Enablement
Job Requirements
Qualifications:
- Advanced Diploma / Degree in Human Resources, Business Administration or related field [Required]
- Proficiency certification in Microsoft Office Suite (Word, Excel and PowerPoint) [Required]
- Experience with an HR Information System (HRIS) [Required]
Experience:
- 1–3 years’ experience in Administration and/or HR Support
- Experience supporting people/HR administrative processes
- Experience working with people systems and employee data
- Experience supporting people processes, including onboarding, offboarding and employee transactions
- Experience handling confidential employee information
- Experience working within a service-orientated environment
- Experience coordinating meetings, interviews, training sessions and/or PBE activities
- Experience maintaining employee records and supporting accurate workforce data
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Main Purpose of the job:
- Responsible for performing multiple first line repairs and maintenance tasks throughout the day, which could include, but is not limited to: carpentry work; electrical; plumbing. painting; HVAC; flooring; and general facility repairs.
Duties and responsibilities include:
- Check in with services office for scheduled jobs after the completion of each job and at the end of each workday.
- Responsible for time management of jobs scheduled each day.
- Prepare necessary tools and PPE for the day ahead.
- Respond to requests relating to various equipment and systems installations, repairs, and upgrades in line with scheduled repairs and preventative maintenance plans.
- Conduct investigations and diagnose system or equipment faults.
- Troubleshoot and complete routine and light repairs in line with identified faults.
- Inspect and audit supplies, machinery and systems and address any risk areas.
- Assist tradespeople with electrical, plumbing or HVAC repairs.
- Complete minor electrical repairs and maintenance: light bulbs, wiring, circuit breakers, fuses
- Perform general carpentry construction and installation repairs: woodwork, sanding, painting, build cabinets, etc.
- Perform general plumbing activities: Toilets, faucets, fix leaks, etc.
- Conduct facility and infrastructure repairs: doors, doorknobs, locks, broken tiles, polish floors, staining, pressure washing, roofing and windows.
- Conduct check-ups on systems and perform any preventative maintenance, escalating the need for any major repairs.
- Adjust system settings and conduct performance tests using specialized tools.
- Keep management up to date and feedback on status and challenges with regards repairs and installations.
- Store and secure parts and tools needed in line with regulations and SOPs Inspect and test different systems to ensure compliance with safety regulations.
- Store maintenance assets; technical stock and parts in line with regulations.
- Maintain Personal Protective Equipment in line with specifications and regulations.
- Keep up to date with latest safety, health and environmental regulations and update skills in line with updated equipment and systems, as well as regulations around HVAC requirements.
- Keep up to date with policies and procedures for installing, maintaining, and repairing HVAC.
- equipment or machinery; as well as revised testing or installation procedures and align practices.
Job Requirements
Minimum requirements (Education and Experience)
- Grade 12 or equivalent National Technical Certificate
- Minimum of 1 year experience in a general maintenance repair.
Skills and competencies
- Ability to work shifts that meet operational requirements
- Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements
- Manual dexterity, overall coordination and good balance are required.
- Ability to stand, walk, and move rapidly for an eight (8) hour work shift. Ability to bend, stoop, twist and turn, climb stairs and on trucks. Ability to
- perform repetitious arm and wrist movements.
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Main Purpose of the Job
- The Hotel Supervisor is responsible for the monitoring, supervision and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.
Duties and responsibilities include
Hotel Duty Management
- Implement the Customer Value Proposition and enhance the customer experience at important touchpoints in the customer’s journey from arrival until departure throughout the hotel
- Conduct shift briefings and handovers and communicate objectives and promotions to the team and key stakeholders to ensure optimal execution and synergy throughout the experience
- Compile plans and manage the execution of any new projects and offerings for the hotel
- Facilitate and be available to ensure the overall smooth running of hotel, promotions, etc. including transport, promotion set-ups, troubleshooting in various areas.
- Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers
- Oversees staff appearance and front of house appearance/ functioning of equipment and systems
- Maintain operational standards across the property (e.g. housekeeping, maintenance, etc)
- Follows up on any maintenance / technical equipment fault logging with the Technical departments until resolution
- Ensure the collateral in public areas is professionally presented
- Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally
- Complete shift reports
Compliance Management
- Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved
- Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
- Conduct weekly walkabouts of all front of house and back of house areas to monitor SHE and standards compliance
- Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand
- Monitor audit results for all operations including service providers and business partners and address any non-compliance
- Monitor the storage of stock and operating equipment and processes
- Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective
Customer Experience Management
- Ensures that guests are treated with courtesy and respect at all times
- Interact with guests and provide professional service standards and solutions
- Handle any escalated complaints, disputes and suggestions as required
- Engage with customers and provide a customer experience on the floor that will support brand loyalty ensuring SI as the brand of choice
- Be present on the floor during service / promotions or functions
- Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
- Monitor customer feedback on various omni-channels to understand and resolve any challenges being experienced; and where necessary manage the resolution of customer queries and complaints from the various channels; ensuring all customers receive a response and feedback
- Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh
People Supervision
- Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
- Identification of employee training needs
- Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
- Supervise employee relations within the hotel
- Staff communication and motivation
- Performance contracting, reviews and development
- Assist in providing resources and removing obstacles to performance
Stakeholder Relationship Management
- Provides relevant guidance and support to operational teams and stakeholders
- Maintain relationships with service providers and business partners ensuring there is alignment on service requirements and standards
- Informs department / staff of information required to perform the duties and relevant operation effectively
- Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
- Communicates any special guest requirements or events to other relevant operating departments
- Provides feedback and reports back to Unit management on the performance, progress and challenges within the various business areas including F&B, housekeeping, maintenance, etc.
Know How
- Requires specialised knowledge of techniques, equipment and processes relating to hospitality operational practices, products and customers
- Short term planning involves conducting the planning of activities to meet and optimise new business targets and growth in customer spending by working with others in the customer value chain;
- Organise, plan and prioritise tasks for self and team to ensure that work gets done profitably and efficiently;
- Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements
- Interact with customers and operational teams - influencing, motivating and encouraging specific behaviour
Problem- Solving
- Apply business acumen and sound common sense to the overall management of operations and teams within defined standards;
- Monitor changes in the outlet and is quick to act upon potential opportunities, risks and challenges;
- Consider all the facts, options and possible outcomes prior to making decisions;
- Analyse and diagnose product performance issues in order to maximise or leverage the strengths of the team in a competitive environment
- Deal with diverse problems in own area, using judgment and discretion to resolve them
Accountability
- Provide information and make recommendations regarding products and services that will meet customer needs;
- Suggest initiatives to increase penetration of customer base;
- Solve a wide range of queries related to customer service, dealing with these sensitively and within operational/procedural limitations;
- Solutions should be profitable and ensure the correct customer behaviour in terms of product usage;
- Optimise and streamline existing systems and processes to support the business strategy in terms of cost efficiency, managing risks and improving the service offering
- There are guidelines/ policies and procedures in place to be followed, but the incumbent needs constantly consider ways of improving productivity and profitability
Job Requirements
Minimum requirements (Education and Experience)
- 3-Year Hotel School Diploma or equivalent
- Minimum of 5 years’ experience with 3 years in a supervisory position in the hospitality industry
- Previous experience as a duty management is an advantage
Work conditions and special requirements
- Must be able to work shifts in line with operational requirements (including weekends and public holidays)
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Job Description
- The Procurement Specialist is responsible for executing complex operational procurement and sourcing activities to ensure the cost-effective, compliant and continuous acquisition of goods and services.
- The role analyses category spend, leads competitive tendering and commercial negotiations, manages key supplier relationships and provides specialist procurement guidance to business stakeholders while ensuring adherence to procurement policies, controls and ethical sourcing standards.
Core behavioural & Technical / proficiency competencies:
Behavioural
- Continuous Improvement
- Integrity
- Teamwork
- Collaboration
- Transparency
- Adaptability
- Problem-Solving
- Customer Centricity
- Lifelong Learning
- Respect for Diversity
Technical
- Strategic & Operational Procurement
- End-to-End Sourcing
- Category & Spend Analysis
- Supplier & Vendor Management
- Contract Management & Administration
- Commercial Negotiation
- RFP & RFQ Management
- Procurement Risk & Compliance
- Supplier Performance & SLA Management
- Market Research & Cost Analysis
- Stakeholder Engagement
- E-Procurement & ERP Systems
- SAP Ariba
- Procurement Process Improvement
- Data & Analytical Decision Making
Job Requirements
Qualifications:
- Relevant Bachelor’s Degree (NQF 7) in Supply Chain Management, Procurement, Business Administration or a related discipline [Required]
- CIPS Level 4 Diploma in Procurement and Supply [Required]
- CIPS Level 5 / Advanced Diploma [Preferred]
- Advanced certification in Contract Management, Negotiation or Vendor Management [Preferred]
- SAP Ariba or equivalent enterprise e-procurement system certification [Preferred]
Experience:
- 8–10 years’ experience in Procurement and Supply Chain Management
- Experience in complex operational sourcing
- Supplier and vendor management experience
- Contract and commercial negotiation experience
- Experience conducting spend analysis and identifying cost-saving opportunities
- Experience managing RFP and RFQ processes
- Experience managing supplier performance and service level agreements
- Advanced working knowledge of e-procurement platforms such as SAP Ariba and ERP supply chain modules
- Exposure to hospitality, gaming or multi-site service operations is advantageous
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Job Description
- The Legal Advisor will be responsible for the drafting, review and facilitating the finalisation and approval of business contracts across business functions for the business unit, including analysing of bids and proposals and ensuring that the specifications of binding agreements with customers, vendors, and business partners (including service providers and concessionaires) are legal and comply with company policy in a manner which fully protects the Company’s legal and commercial interests, identifying and managing associated contract related risks and following relevant escalation channels.
Core behavioral & Technical / proficiency competencies:
- Conceptualising
- Influencing and negotiating skills
- Managing Customer & Stakeholder relationships
- Applying expertise and technology
- Responding with urgency
- Decision-making
- Leading people
- Emotional Maturity
- Controlling
- Thorough knowledge of contracting management system
- Business and commercial acumen
- Legal research
- Drafting of correspondence
- Contracts management and negotiation
- Corporate governance & industry knowledge
- Working knowledge of Legislation and Regulations relating to the hospitality industry
- Working knowledge of procurement policy and process mechanisms
- Risk Reporting
Job Requirements
Qualifications
- LLB Degree or LLM Degree or equivalent
Experience
- Minimum 5 years corporate legal advising, including experience in business commercial contract management within a similar environment.
- Experience with procurement processes and policies in managing relationships with business partners is an advantage
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Job Description
- The role is responsible for coordinating SHE projects, conducting and facilitating incident investigations, ensuring SHE compliance, managing stakeholder relationships to promote a SHE culture and providing accurate and timely SHE reports.
Core Behavioural & Technical / Proficiency competencies:
- Analytical skills
- Team Co-operation
- Written communication
- Clerical / Admin
- Problem-Solving
- Handling Information
- Developing stakeholder relationships
- Occupational Health & Safety Act
- Environmental regulations
- Inspections
- Investigation skills
- Report writing
- ISO system
- NOSA system
- Proficiency in MS Office
- Project management skills
- Waste management knowledge
Job Requirements
Qualifications
- Grade 12
- 3-Year B Degree in Occupational Health & Safety or Environmental management is an advantage
- Certification in Environmental Management (ISO 14001/IEMA)
- Certification in Health and Safety Management (ISO18001)
Related Experience
- 3 years’ experience in occupational health and safety and / or environmental management
- Exposure to the gaming and hospitality industry SHE requirements is an advantage
Additional Requirements
- Ability to work shifts in line with operational requirements
- Physically able and mobile to perform duties
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Job Description
- The role is responsible for managing the day-to-day food production activities and culinary team within a designated outlet, ensuring the consistent delivery of high-quality culinary products.
- The position is also accountable for maximising revenue through effective operational efficiency and productivity, while ensuring the proper management and control of equipment and stock in accordance with Company standards and NIHT requirements.
Core behavioral & Technical / Proficiency Competencies:
- Decision-making – use of initiative
- Learning – training; coaching; staying abreast of industry developments and NIHT Halaal requirements
- Implementing and coordinating – organizing people; non-people resources
- Numeracy and calculation skills
- Analyzing and diagnosing – numerical information; trends in data
- Problem-solving
- Making fine judgements through the senses viz color, taste, texture
- Food Costing
- Culinary Product Knowledge
- Kitchen Operational Management
- Labor legislation
- Abide by the rules and regulations of NIHT
- Environmental and sustainability standards
- Proficient Computer skills
- Coaching
- Menu engineering
- Cooking methodology
Job Requirements
Qualifications
- 3-Year Culinary Diploma or equivalent National Culinary Qualification at a Diploma level
Experience
- 5-6 years’ experience in a hotel / restaurant kitchen environment, of which at least 2 years’ experience must have been as a Chef de Partie.
Additional Requirements
- Ability to work shifts and weekend/public holidays
Method of Application
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